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Rated 2 out of 5 stars

I was very happy with everything for years, mainly when it was still run by Debitel. It's now nearly impossible to reach them without loggin in but exactly this didn't work. Homepage gave me an error... See more

Company replied

Rated 5 out of 5 stars

Hi . I been using freenet unlimited basic for while. The speed is not really bad . But sometimes is dead . I was in freenet branch and ask for upgrade my service to unlimited max but the refuse to do... See more

Rated 5 out of 5 stars

Your team’s kindness and eagerness to assist have truly made each visit to the center feel welcoming and seamless. Whether it’s answering questions or helping me connect, everyone has been patient,... See more

Rated 5 out of 5 stars

I am a foreigner, I don't speak much German so when I called freenet I asked to talk with someone in English. I have been to placed here in Germany where people refused to speak in English because "th... See more

Company details

  1. Telecommunications Service Provider

Written by the company

freenet Mobile ist eine Produktmarke von klarmobil.de. Die Produkte sind ausschließlich online unter www.freenetmobile.de erhältlich. Die technische Bereitstellung sowie Abrechnung und Support aller Tarife erfolgen durch klarmobil.de.


Contact info

3.8

Great

TrustScore 4 out of 5

9K reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Worst company i have ever seen

Worst company i have ever seen, If you select this company, you would really regret like i am doing. I have been paying 24 Euro instead 13 for last few months and when i talked to them, they said, we got some spam emails and calls, therefore we activated your services and unfortunately we can't undo it. What? They are just thefts.

September 2, 2024
Unprompted review
freenet MOBILE logo

Reply from freenet MOBILE

Guten Tag, Sie haben eine Bewertung zu freenet Mobilfunk (ehemals mobilcom-debitel) auf unserem freenet mobile – Profil bei Trustpilot hinterlassen. Wir möchten Ihnen gern Unterstützung anbieten und bitten Sie, sich bzgl. Ihres Anliegens unter der Hotline (040 555541000) oder über das Onlineportal www.freenet-mobilfunk.de/kontakt an die Kollegen zu wenden. Vielen Dank.

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Rated 1 out of 5 stars

The worst company I have seen so far in…

The worst company I have seen so far in my life, unjust in their billing price and no customer support for English speaking people.
Also the reply very late on emails.
Please make sure to see if they are selling something very cheap then its a scam from there end, don't fall in that trap

August 31, 2024
Unprompted review
freenet MOBILE logo

Reply from freenet MOBILE

Guten Tag, Sie haben eine Bewertung zu freenet Mobilfunk (ehemals mobilcom-debitel) auf unserem freenet mobile – Profil bei Trustpilot hinterlassen. Wir möchten Ihnen gern Unterstützung anbieten und bitten Sie, sich bzgl. Ihres Anliegens unter der Hotline (040 555541000) oder über das Onlineportal www.freenet-mobilfunk.de/kontakt an die Kollegen zu wenden. Vielen Dank.

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Rated 5 out of 5 stars

Fast and easy

A couple of simple clicks on a partner website landed me a new subscription, started the cancellation of an old one and brought me a new SIM at home in two days.

August 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Marketing personell=Daylight Scammers

If you scroll down you will see someone else complain that they sign you to extra contracts without your “Zustimmung “ and this is what they did to me . Daylight Scammers!!!!
How do you sell a TV contract when someone says NO & even insists they don’t even own a TV .
These telephone contracts should be illegal ! A shame for a country like Germany !Thieves for sure targeting “ foreigners “ who seem powerless, I will not let it rest . Be careful you all . If they call you , don’t even pick that call . Let everything be”written “ as it should be .

August 8, 2024
Unprompted review
freenet MOBILE logo

Reply from freenet MOBILE

Guten Tag, Sie haben eine Bewertung zu freenet Mobilfunk (ehemals mobilcom-debitel) auf unserem freenet mobile – Profil bei Trustpilot hinterlassen. Wir möchten Ihnen gern Unterstützung anbieten und bitten Sie, sich bzgl. Ihres Anliegens unter der Hotline (040 555541000) oder über das Onlineportal www.freenet-mobilfunk.de/kontakt an die Kollegen zu wenden. Vielen Dank

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Rated 5 out of 5 stars

Helpful and respectful customer service

Although my German language is not the best, the customer service team at the shop were really helpful and explained everything in English and German.
They showed me all the packages they had and helped me to choose the package that meets my needs

August 4, 2024
Unprompted review

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