FreeWills.co.uk Reviews 

Reply from FreeWills.co.uk

Updated Apr 22, 2026

Ah, there you are John, Funny how we know what your next move is going to be.

Let's paste your multiple emails shall we. And of course, for full disclosure, I will paste mine to you too.

You, Email 1 at 17.29hrs. "I did NOT order a fireproof document holder, I specifically ticked the no box."

You, Email 2 at 17.33hrs "I did not order one, nor did my wife Claire Thompson yet you charged me £49.
Either refund me immediately or I’ll contact the bank and get them to cancel the entire thing.
It was advertised as free but was not.
You are crooks.,
Regards, J T"

You, Email 3 at 17.39hrs "This was not ordered. Cancel it or I’ll cancel the entire thing.
This was advertised as a free will.
Regards, J T"

My email to John at 17.50hrs

"John, Our wills are free. You opted to pay to have the FREE Will bound and posted to you alongside a fireproof wallet. I suggest you pay more attention to what you are doing rather than accuse us of doing something we haven’t.
And on that note, I’ve closed both of your accounts and refunded you both back. You can now go elsewhere and pay for a Will as you won’t get a free Will elsewhere.
I also suggest you look at how you interact with people, especially a company that’s saved you about (or had) £400 for joint wills. We have a zero tolerance when it comes to abusive and threatening emails.
You have a good day now.
Yours Sincerely
Amanda George LLB (Hons) STEP Certificate (Trusts and Estates)
Managing Director
Free Wills"

Next time you use the internet to buy something, I suggest you have an appropriate adult
present to assist you in understanding what a "YES' and 'NO' button is. Getting it wrong once can be an error, but you did it twice, clearly your stupidity. A FREE WILL is FREE. You paid for the FREE WILL to be bound. That does not mean that you are paying for a will, you are paying for the cover it is bound in, is that clear to you now, I guess not. Here is a very simple instruction for you...

Do you want to pay for our FREE will to be bound? "YES' or "NO"
Do you want a fireproof Wallet to pop your FREE will in to? 'YES' or "NO"

Had you had the fortitude to select 'NO' for both, you would have had your will emailed to you FREE OF CHARGE to print off. It really is that simple, but clearly beyond your ability.

So you called us Crooks and Stupid, we are neither, John, but you clearly are very very stupid.

When you email us in the manner you did, expect one back at the same level. Mine however is an honest response, yours, stupid, offensive and abusive and we simply will not tolerate it. You clearly through your teddies out of your pram and came wahwahhhh wahaaaaahing to TrustPilot like a baby.

Thank God we do not have to cross paths again and thank God 99% of our 5000 reviews are 5* because we provide an exceptional service with a FREE WILL, except for the babies who are rude and stupid like you and do not get what they demand.

You have a good day now.

Thanks for your update, John. Bragging about your life isn’t going to swing it I’m afraid. Your emails show your level, it’s low, if that’s how you treat people, god only knows how you treated your staff.

As stated, our 5000 5* reviews clearly show we are doing it right. The negative reviews, from people like you speak for themselves. We are unusual in that we actually stand up for ourselves when awful people like you come to the internet the spit your dummy out. And no, you never got a free will with a local solicitor after 5.50pm last night and 8.50am this morning. You’re not good at lying.

MSE advertises companies who serve the public and are safe to use and highly recommended. If we were ‘Sharks’ as you state, I very much doubt we’d be on their website. We sell other products besides a FREE will, Johnny, and folks are free to take that or leave that, it’s their choice, but you clearly had no idea how to tap the ‘no’ button as described above. Have a good day.

Reply from FreeWills.co.uk

Updated Mar 26, 2026

Oh there you are, Craig.

It did not take you long did it?

let's put this to the public vote shall we?

1. You drafted your will. You went through the whole process. There are ten stages at which point, your will draft is generated, you are emailed that draft will and informed that it is going to be checked by our solicitors.

2. You filled in your account information, your executors, your beneficiaries, your funeral information and as if by magic, you processed your will which then came through to us to check.

3. We check your will and email it through to you.

Your response........And we have included your spelling errors.

"Excuse me, I never finished this world and I actually left the page before I completed it because I changed my mind. What the hell is this?"

Our response......

"I’m not sure if you’re having a bad day, Craig, but don’t you ever email my staff in that manner again. You’re now free to go elsewhere."

You then responded....

"Wow, this is possibly the most unprofessional email I’ve ever had in my life and I will be posting this all over social media"

Am I missing something here? Is anybody reading this missing something here?

Now let me be very clear to you, Craig.

We provide a free will service, saving you about £200 and we take our time and effort to ensure that YOU get a free will checked by a solicitor and I will not EVER tolerate emails from anyone in the manner that you emailed us and if you do, you will be responded to in the same manner. Like of Like. Any you think you can treat people like that and expect a fluffy pillow and soft beanbag response? No, Craig.

If your feelings were hurt by that......I do not care. Put on your big boy pants and take it on the chin. You do not send abusive emails to any of my staff and expect a polite response in return. The customer is not always right, and you certainly were not in this instance.

Now off you pop.

Craig, stop embarrassing yourself.

Update [after Craigs third update because he just can't let go]. Craig, here is part of an email from a client who has read our 1* review from you.

"Hi Amanda

Thanks so much for your prompt reply, I also took the opportunity which you pointed out and viewed your reviews on Trustpilot. The vast majority are very positive and I found it quite refreshing how you defend yourselves to the bad reviews and zero tolerance to unacceptable behaviour. ( I found your company name which was recommended by the Money Saving Expert website )"

So, Craig, we now endeth this relationship with you. I would like to say it's 'not you, it's me'....But it really is you. Now please take you negative energy elsewhere, perhaps have a cup of tea and reflect on your behaviour.

Reply from FreeWills.co.uk

Mar 22, 2026

Thank you so much Laura, really pleased we have been able to assist you on more than one occasion. Take care.

Reply from FreeWills.co.uk

Jan 30, 2026

Thank you so much, Nicholas, it was a total pleasure being able to assist you. All the very best.

Reply from FreeWills.co.uk

Jan 30, 2026

Thanks so much for your lovely review, Mark, really pleased we could assist you with your estate planning needs.

Reply from FreeWills.co.uk

Jan 30, 2026

Thank you Shelina, really please we have been able to assist you.

Reply from FreeWills.co.uk

Jan 30, 2026

Thank you so much Robert, really appreciate your positive review and experience with us. Take care.

Reply from FreeWills.co.uk

Jan 30, 2026

Thank Marco, really appreciate you taking the time to review us.

Reply from FreeWills.co.uk

Jan 30, 2026

Thank you so much, Nicola, really pleased we were able to help you.

Reply from FreeWills.co.uk

Jan 30, 2026

Thank you so much for your lovely review, Cathie. Hugely appreciated. Take care.

Reply from FreeWills.co.uk

Jan 30, 2026

Thank you for your review, Karen we truly appreciate it.