Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness o... See more
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Review summary
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The service received was top notch. The whole process went incredibly smoothly from start to finish. The website was very easy to navigate, easy to understand and easy to use. The bound copy of my wil... See more
Company replied
Whole service is very simple to use. Clear instructions & directions. I had a message from Amanda who wanted to clarify information and this was both reassuring and super helpful. Plus a point of cont... See more
Doing my will through FreeWills.co.uk was a straightforward and clear experience for someone like me without any legal experience. Not only that, there was a swift response when I found myself with qu... See more
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Company details
Written by the company
100% Free Wills. No Catches. No Fees. ALL Wills checked, vetted and approved by a fully qualified, experienced practising solicitor regulated by The Solicitors Regulation Authority.
Contact info
160 City Road, EC1V 2NX, London, United Kingdom
- support@freewills.co.uk
- freewills.co.uk
4.7
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Free wills is an amazing service
Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness of the upsell.
You can make a donation as little as £5.00 for a PDF Will or a quality printed Will from them for extra. Great service.
December 27, 2025
Reply from FreeWills.co.uk
Thank you so much for your lovely review, Cathie. Hugely appreciated. Take care.
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So simple and easy to use
So simple to use, straight forward, Will checked and returned very quickly. Second time as a family using Free Wills, no problems when needed the first time.
December 27, 2025
Reply from FreeWills.co.uk
Thank you for your review, Karen we truly appreciate it.
Reply from FreeWills.co.uk
Thank you, David, we really appreciate your positive review and chuffed to bits we could assist you.
Easy to use and very informative.
Easy to use and very informative. Would not hesitate to use again.
November 26, 2025
Reply from FreeWills.co.uk
Thank you, Jay, we are really please we could help you.
FreeWills is amazing
FreeWills is amazing I have written my will and my Husband's. With no charge and no hassle. Help and extras available if you need them and wish to pay.
Thank you FreeWills you have really helped me.
November 26, 2025
Reply from FreeWills.co.uk
Pleasure, Rebecca, remember we are here when you need any updates in the future.
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Reply from FreeWills.co.uk
Thank you, Craig, really pleased we could assist you.
First Class Service
Solicitors and Free are two words you very rarely see together so I was sceptical when I saw the offer. But yes it is true and not only that this company offer a first class service. The online template is both easy to understand and complete. I completed and submitted the will at the request of my partner. The first draft was not right but this was due to my mistake entering a paragraph in the wrong place. This was quickly rectified and another draft sent.
All email enquiries are quickly answered with friendly and helpful advice. And yes this was all free. In this day and age when services such as these are so expensive and generally substandard it was a pleasure dealing with FreeWill.co.uk. Thank you
December 9, 2025
Unprompted review
Reply from FreeWills.co.uk
Ahaaaaaa, we truly are the exception to the rule, David and I am so pleased we were able to help.
Reply from FreeWills.co.uk
Thanks so much James, really appreciate this review.
Brilliant Service
There are no catches, this is a magnificently easy to use and totally free service to make a will. Creating the will was so straightforward and simple to download and produce finished copies however you like. We opted for buying prepared and bound copies ready for signing, for which (obviously) there is a small charge which must just cover production and postage. In our case we had an issue with Royal Mail with delivery (which often happens these days - RM is not what it was), but Amanda at Free Wills was on it and was incredibly helpful - and everything got through in the end. I can not recommend this service enough. It's a genuine free service. Everyone should have a will, and these guys make it possible for nothing. Thank you so much all at Free Wills!
November 18, 2025
Unprompted review
Reply from FreeWills.co.uk
Thanks so much, Nick, really pleased we managed to get everything sorted for you. RM does hold us back at times but we got here. Take care.
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One liner response to my original…
One liner response to my original submission - “ you need a Scottish will “ so firstly they’re not very clued up on English & Scottish probate laws. I replied to say I’d taken legal advice and did not need a Scottish will. They then sent me a will. Then another separate one liner email “ you’re blocked “ What does that even mean? Very very unprofessional company and I have reported them. They may offer a free service but pay for a good service don’t trust them to do a professional service for you
November 17, 2025
Unprompted review
Reply from FreeWills.co.uk
Angela, Below was your email to us.
"I’ve taken Scottish legal advice. I DONT NEED ONE!"
Your were blocked from using our services as a result of your 'One Liner'.
Pot and Kettle.
We do not tolerate your kind of behaviour, it really is that simple. You did not like that, and here you on on TP throwing your teddies out of your pram.
Our website clearly tells you that if you have assets in a different jurisdiction, that you cannot use our service. What do you do? Override that. What do we do? Tell you that you cannot do that.
Off you pop.
Good Value for money.
Good value for the money. Easy instructions. Highly recommended.
October 27, 2025
Reply from FreeWills.co.uk
Thanks so much for your review, Robert, really appreciate it.
Absolute pleasure to do business with
Absolute pleasure to deal with the free will staff. They are so professional and kind. So quick to reply. Answer any questions promptly and kindly. They were simply amazing and they hardly get any money for this. I highly recommend them. My will and power of attorney are sorted with no fuss. The best company ever
November 6, 2025
Unprompted review
Reply from FreeWills.co.uk
Really pleased we could assist you and thank you for such a lovely review.
Very efficient and timely.
October 27, 2025
Reply from FreeWills.co.uk
Thank you, Joan, really appreciate this review from you.
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Reply from FreeWills.co.uk
Thank you, Manjula, really pleased we were able to help you.
So easy to access and use
I was amazed how easy it was for me to use this site.
Very quick and simple and professional Will sent to me.
October 27, 2025
Reply from FreeWills.co.uk
Thanks so much, Sandra, really pleased we could assist you.
I was charged for something I did not…
I was charged for something I did not order and got no receipt or anywhere on the website with a thousand glitches on it that proved any transaction had even taken place. Not very pleasant to deal with at all and do not recommend.
October 21, 2025
Unprompted review
Reply from FreeWills.co.uk
This lady drafted a will during a worldwide cyber outage whereby almost every online system was affected, but this was our fault apparently. She then over a period of 24hours proceed to send threatening and abusive emails, foul language etc. She was fraudulently drafting a will for someone else, leaving the estate to herself. The will was placed on hold and the money she paid for a bound will and fireproof wallet refunded. She was advised not to contact us again otherwise we would report her for malicious communication and harassment. She then emailed us telling us to [|F*** Off]. Therefore a police report was made for malicious communication and harassment.
Below is the extract from her email after she was told not to contact us and that she had been blocked from our system and refunded [refunded for a bound will and a fireproof wallet that she clearly pressed buttons to buy]. She also thinks she has the lawful authority to draft a will because she has power of attorney.
"F** Off
I am her Power Of Artorney
I had her authority to do this you total cretin.
I am reporting you to the police."
One thing we will not stand for is abuse like this, even more so with someone drafting an 82 year olds will leaving the estate to herself. We do not accept these wills through our system and we will never tolerate the level of abuse this woman threw at us.
Have a nice day Anne.
Very satisfied, thank you
I'm pleased, online is very easy, I don't need spending money with a solicitor, is simple and I choose what I want with out suggestions, and I can change anytime,
Thank you!
September 26, 2025
Reply from FreeWills.co.uk
Thank you, Roger, really appreciate your review.
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Exceptional
Very efficient and professional service. One of the exceptional sites that actually does offer a completely FREE service if you do not want to (or not in a position to), avail yourself n one of the many other related services they offer
September 26, 2025
Reply from FreeWills.co.uk
Thank you, James, chuffed to bit we were able to help you out.
Really easy to use
September 26, 2025
Reply from FreeWills.co.uk
Glad our service was easy to work through for you, Ian. Take care.
Reply from FreeWills.co.uk
Thanks so much, Simon. Really pleased we were able to help you.
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