I brought some gasses from Fruugo recently but unfortunately they have never arrived. I notified Fruugo and they refunded my money quickly which to me shows they care about customer service. I will or... See more
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Review summary
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I was kind of concerned at the beginning as there was little to no communication being made as alot of sites you purchase through or from communicate straight away or as soon as. Updates to shipping c... See more
I had ordered this to send someone as a gift, but while ordering it didn't give me an estimated time when it will arrive until I paid for it usually it would say before we pay. But it came before the... See more
The product was legit and true to description. I was a little disappointed with the delivery time (3weeks) and it would be great if there was an option to combine postage. I was going to purchase 2 b... See more
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.nz
4.3
Excellent
11K reviews
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Excellent Service with a qualifier as below.
This order has now been very gratefully received in Kaitaia, - Thankyou,
- I would like to say that direct emails to the purchaser would be extremely helpful in the future to confirm that changes to to an order have been confirmed.
Rather than just leaving things up in the air as to where the order is actually going to go.
Thankyou Again.
May 20, 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Many thanks for your review.
I am very sorry to hear about your experience. Unfortunately, I haven’t been able to locate your order with the details provided, so I have reached out via your Trustpilot review to request a bit more information.
Once we have those details, I’m confident we can find a solution for you.
Kind regards,
simple easy and tracking kept me…
simple easy and tracking kept me knowing where the item i brought was.
product was great including delivery service
May 20, 2026
Fast delivery and great…
Fast delivery and great communication..the Umbrella basket was alittle damaged
May 20, 2026
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review,
I am sorry to hear this.
A member of the Customer Care Team will be in touch regarding this issue,
We look forward to hearing from you.
Kind Regards,
Fantastic service right from the…
Fantastic service right from the beginning of purchase through to the end. I received updates regularly, I highly recommend.
May 19, 2026
It keeped me up to date with emails so…
It keeped me up to date with emails so I knew when it was going to get delivered which as they said today and when I got home it was on the table so that's why I scored it high so thanks for the excellent service keep it up
May 19, 2026
Good prices and good delivery
May 19, 2026
I had a great experience with this…
I had a great experience with this company.
They kept me upto date with shipping and my parcel arrived before I expected it. Would highly recommend
May 19, 2026
The product was "annonymous"
The product was "annonymous" with no directions. I have another from a different supplier, both are the dsmr sizes and appearance. There is no distinguishment marks on the product to identify it
May 18, 2026
Simple ,trustworthy ,and quick
May 18, 2026
Not satisfied
Not satisfied, i ordered reducer ss 3”-4”
But they send 3”-3.5” i contact support they apologized and told we will take action, but 2 months no any response , my order number :- 229096512 . Im not recommended this site for online purchase, no any guarantee for your delivery and dont have any suport . So im not recommended this service.
April 1, 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards
I never received my order
I never received my order. After attempting multiple times to contact an actual human being from Fruugo, I am yet to talk to anything other than a bot or make any progress. Terrible customer service. I highly DO NOT recommend this retailer. They take your money and run.
May 18, 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I am sorry to hear this.
Unfortunately, we have been unable to locate an order using the details provided. A member of our Customer Care Team has reached out to you via Trustpilot to request more information so we can resolve this for you as quickly as possible.
Alternatively, you can contact us directly with your order number at https://www.fruugo.co.uk/help. Our team will be more than happy to assist you further.
Please respond to this message so we can assist you with your complaint.
Kind regards,
Product is exactly as ordered
Product is exactly as ordered. Fast & efficient service from ordering to delivery. Tracking of your shipment easy as - thank you.
May 18, 2026
I was pleased to be able to buy Onion…
I was pleased to be able to buy Onion Hydrosol Shampoo from Fruugo. The price was good and delivered in a good time. The website was easy to use too. Thank you, Fruugo.
May 17, 2026
Found what I wanted (Funko pop)
Found what I wanted (Funko pop) exactly as described and fast shipping definitely recommended.
May 2, 2026
Delivery within the expected dates
Delivery within the expected dates, good packaging, what you order is what exactly you get. Good services 😊
May 17, 2026
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