I was kind of concerned at the beginning as there was little to no communication being made as alot of sites you purchase through or from communicate straight away or as soon as. Updates to shipping c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I brought some gasses from Fruugo recently but unfortunately they have never arrived. I notified Fruugo and they refunded my money quickly which to me shows they care about customer service. I will or... See more
I had ordered this to send someone as a gift, but while ordering it didn't give me an estimated time when it will arrive until I paid for it usually it would say before we pay. But it came before the... See more
The product was legit and true to description. I was a little disappointed with the delivery time (3weeks) and it would be great if there was an option to combine postage. I was going to purchase 2 b... See more
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.nz
4.3
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple ,trustworthy ,and quick
May 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not satisfied
Not satisfied, i ordered reducer ss 3”-4”
But they send 3”-3.5” i contact support they apologized and told we will take action, but 2 months no any response , my order number :- 229096512 . Im not recommended this site for online purchase, no any guarantee for your delivery and dont have any suport . So im not recommended this service.
April 1, 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards
I never received my order
I never received my order. After attempting multiple times to contact an actual human being from Fruugo, I am yet to talk to anything other than a bot or make any progress. Terrible customer service. I highly DO NOT recommend this retailer. They take your money and run.
May 18, 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I am sorry to hear this.
Unfortunately, we have been unable to locate an order using the details provided. A member of our Customer Care Team has reached out to you via Trustpilot to request more information so we can resolve this for you as quickly as possible.
Alternatively, you can contact us directly with your order number at https://www.fruugo.co.uk/help. Our team will be more than happy to assist you further.
Please respond to this message so we can assist you with your complaint.
Kind regards,
Product is exactly as ordered
Product is exactly as ordered. Fast & efficient service from ordering to delivery. Tracking of your shipment easy as - thank you.
May 18, 2026
I was pleased to be able to buy Onion…
I was pleased to be able to buy Onion Hydrosol Shampoo from Fruugo. The price was good and delivered in a good time. The website was easy to use too. Thank you, Fruugo.
May 17, 2026
Found what I wanted (Funko pop)
Found what I wanted (Funko pop) exactly as described and fast shipping definitely recommended.
May 2, 2026
Delivery within the expected dates
Delivery within the expected dates, good packaging, what you order is what exactly you get. Good services 😊
May 17, 2026
I tried Hugo for the first time and…
I tried Hugo for the first time and realised what a really good product it was that is why when I ran out I have ordered more it highly covers up red eyes under bags anything that you want to hide and as far as I’m concerned it’s probably the best product on the market that doesn’t leave creases in your creases
May 16, 2026
Arrived quickly just need to keep the…
Arrived quickly just need to keep the tracking info update
May 16, 2026
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for leaving a review.
We are so glad to hear that you have received your order.
Should you require any assistance, please do not hesitate to contact us and we will be happy to help.
Kind regards,
Good customer service and goods arrived…
Good customer service and goods arrived in good time.
May 16, 2026
Product is great
Product is great. Going to do the job I expected it to do and will order more. Thank you.
May 13, 2026
Unprompted review
The communication ea first class price…
The communication ea first class price good very good all round
May 15, 2026
Very good service
Very good service, order only took two days to arrive.Highly recommended
May 15, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.