I was kind of concerned at the beginning as there was little to no communication being made as alot of sites you purchase through or from communicate straight away or as soon as. Updates to shipping c... See more
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Review summary
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I brought some gasses from Fruugo recently but unfortunately they have never arrived. I notified Fruugo and they refunded my money quickly which to me shows they care about customer service. I will or... See more
I had ordered this to send someone as a gift, but while ordering it didn't give me an estimated time when it will arrive until I paid for it usually it would say before we pay. But it came before the... See more
The product was legit and true to description. I was a little disappointed with the delivery time (3weeks) and it would be great if there was an option to combine postage. I was going to purchase 2 b... See more
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.nz
4.3
Excellent
11K reviews
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Didn't even try to send my item.
Ordered an item. Stopping moving on the tracking basically straight away. Their system didn't let me do anything about it until the delivery window had lapsed weeks later. Just for them to give up and not send the item. Not even offer to retry.
June 19, 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I am sorry to hear this.
If you require further assistance from a member of our team, please respond to the request for information message sent to you via Trust Pilot.
Kind Regards
Easy to track and items arrived in time…
Easy to track and items arrived in time promised
June 18, 2026
Service and delivery was bang on
Service and delivery was bang on, would shop there again was just great
June 18, 2026
happy customer
I was kind of concerned at the beginning as there was little to no communication being made as alot of sites you purchase through or from communicate straight away or as soon as. Updates to shipping came rather late but never the less. The product came from China, and I'm relieved and satisfied with it. Thank you Fruugo
June 17, 2026
The goods were packed and sent…
The goods were packed and sent efficiently and communication on this process was on point
June 17, 2026
Awesome guys
Awesome guys! Got exactly what I wanted. Would definitely use you again if and when I need another flag.
June 17, 2026
Problem sorted
I brought some gasses from Fruugo recently but unfortunately they have never arrived. I notified Fruugo and they refunded my money quickly which to me shows they care about customer service. I will order from them again coz they have yr back.
June 17, 2026
Arrived well packed to avoid damage
Arrived well packed to avoid damage. Delivery to the other side of the world was speedy. Equipment performed as expected.
Thank you.
June 16, 2026
Ive brought many things From Fruugo,it…
Ive brought many things From Fruugo,it use to take a long time for my orders to arrive but has been better lately.
June 16, 2026
They delivered what I ordered
They delivered what I ordered, well wrapped. I noticed it took a bit longer as it came from overseas. Fruggo have always got it right but usually quicker on delivery.
June 16, 2026
My order was simple to process
My order was simple to process
The prices were fair . The product is yet to be tested
Once I know the product does what it says it will then I will be buying more . Also arrived before the due date so I was happy it got to my letter box sooner than expected.
June 16, 2026
Hassle free shopping.
Hassle free shopping.
The item arrived very quickly and I will be happy to shop with Fruugo again.
June 16, 2026
Great selection and a good quality…
Great selection and a good quality product. If the delivery time had been better it would have been 5 stars.
June 15, 2026
Very user-friendly site
Very user-friendly site, was easy to place my order and received timely updates on the progress
June 15, 2026
Prompt attention to my order
Prompt attention to my order. Efficient service and easy navigation to my requests.
June 15, 2026
Easy website fast shipping
June 14, 2026
Happy with service
Got plenty emails saying where parcel was & parcel turned up before expected date.
June 14, 2026
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