I was kind of concerned at the beginning as there was little to no communication being made as alot of sites you purchase through or from communicate straight away or as soon as. Updates to shipping c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I brought some gasses from Fruugo recently but unfortunately they have never arrived. I notified Fruugo and they refunded my money quickly which to me shows they care about customer service. I will or... See more
I had ordered this to send someone as a gift, but while ordering it didn't give me an estimated time when it will arrive until I paid for it usually it would say before we pay. But it came before the... See more
The product was legit and true to description. I was a little disappointed with the delivery time (3weeks) and it would be great if there was an option to combine postage. I was going to purchase 2 b... See more
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.nz
4.3
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy website fast shipping
June 14, 2026
Happy with service
Got plenty emails saying where parcel was & parcel turned up before expected date.
June 14, 2026
Very professional service but the cost…
Very professional service but the cost for delivery is a bit expensive
June 13, 2026
High pressure fuel pump
The Fuel pump was exactly as described. A direct replacement at a fraction of the price in NZ.
June 4, 2026
Unprompted review
Great communication
Great communication, Delivery to me in New Zealand very fast. Looking forward to getting results from my new product.
June 9, 2026
fast delivery
June 8, 2026
Easy to buy
Easy to buy, great communication regarding where the order is in the process.
Arrived in a timely manner, goods as ordered.
June 7, 2026
Very quick and good
June 7, 2026
Great buy arrived in a reasonable time…
Great buy arrived in a reasonable time product great
June 6, 2026
Try Fruugo, it's worth it!
Fast delivery, excellent value, good order communication and the trader that I dealt with was excellent all round.
June 6, 2026
The shopping experience was great
The shopping experience was great. Finding what I wanted was easy, checkout quick and straight forward. Delivery was clearly communicated and timing met my expectations.
June 6, 2026
The product arrived exactly as I…
The product arrived exactly as I expected and I was kept informed about the process of shipping and delivery
June 5, 2026
I recently purchased a game through…
I recently purchased a game through this company. I am thrilled with the product, it was reasonably priced, and arrived early than expected. Packaging could have been a bit better. The box was slightly damaged in shipping, but it was not for a gift and I do not believe it has affected the game itself.
June 4, 2026
Unprompted review
Efficient and quick service
June 5, 2026
I find Fruugo excellent to deal with
I find Fruugo excellent to deal with. The product is "as ordered", their communication and updates are excellent and the product arrived in good time :)
June 4, 2026
Good cheap products
So many products,cheap and arrive in good condition and have all turned up well before estimate
June 4, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.