Fun Time Toy Company 

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See what reviewers are saying

Rated 5 out of 5 stars

Would recommend and will use them again lots of great toys to choose from, when contacted for an update the were very helpful

Rated 5 out of 5 stars

Really pleased with the Smoby medium garden slide. It came within a couple of days of ordering it with excellent tracking that let me estimate exactly what time it would arrive. Our 22 month old gran... See more

Rated 5 out of 5 stars

Amazing price on the product I ordered, best I could find anywhere. Website was fab and really informative on the product. Super fast delivery as well and everything packaged perfectly. Was hesitant u... See more

Rated 5 out of 5 stars

Prompt delivery of perfect toy kitchen that grand daughter has been enjoying every day over post Christmas holiday especially when cousins and friend join her as well. As previous reviews have pointed... See more

Company details

  1. Toy Store

Information provided by various external sources

We offer free next day delivery on most of our toys, just order before midday. We sell Little Tikes, Smoby, Kidkraft, Feber and Raleigh among many more great brands.


Contact info

All reviews

(663)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

BEWARE!!! Extremely poor customer service

Ordered a toy kitchen for my daughters birthday. Which should of been five working days. Two weeks later I had still not received any email saying it had been dispatched. I contacted customer services first thing A.M who told me ‘sales team’ were engaged and she would get them to call me back straight away. They did not call me back. The next day I called again, to be told the same thing, that sales was engaged and she ensured that she would get them call me back ASAP. The calls never came, emails unanswered. After reading many many extremely similar reviews of this company, and reading their website that the courier may only make one delivery attempt then it will be shipped back and fun toy time company will charge anywhere between £7-70 pound return charge even if it was free delivery, I cancelled my item. This “company” is diabolical, how they are still in business is beyond me. I just wish that I had listen to the bad reviews and gone with my gut instinct in the first place

October 9, 2018
Unprompted review
Fun Time Toy Company logo

Reply from Fun Time Toy Company

Thank you for your review .
We aim to give an accurate delivery timescale for the items we offer on our website so customers can decide if they wish to purchase and if it will arrive when they need it to and accept that sometimes mistakes do happen, but when we have reviewed your order we can see that the item was advertised as 7-10 WORKING DAYS as the delivery timescale and when you contacted us there were still 4 days remaining for the delivery to take place to be within this advertised time frame, but we were advised that would be too late for you and that you wanted to cancel the order.
With regards to our courier deliveries we would like to advise that it is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel and our couriers will mostly try 2 delivery attempts to deliver the goods and at the 1st attempt the driver will leave a card to give instructions as to what you can do to ensure you have a successful delivery.

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Rated 5 out of 5 stars

Excellent service and a brilliant product

Really pleased with the Smoby medium garden slide. It came within a couple of days of ordering it with excellent tracking that let me estimate exactly what time it would arrive. Our 22 month old granddaughter is absolutely delighted with it. She didn't need any help at all to climb the steps, sit down at the top and slide down.

July 16, 2018
Unprompted review
Rated 5 out of 5 stars

Great purchase, decent price

Got a race car bed for our son. It was cheaper than other sites offering same product. No issues with delivery, great quality and relatively easy to put together. We have a very happy toddler!

July 9, 2018
Unprompted review
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Rated 1 out of 5 stars

Parcel was lost

Parcel was lost. Was 9 days late. Wouldn't refund when I asked. Would not collect for free

July 5, 2018
Unprompted review
Fun Time Toy Company logo

Reply from Fun Time Toy Company

Thank you for your review.
We have reviewed the information you have given for your order and we can see that the 1st parcel that we sent out was lost by the couriers and when you made us aware that the item was not delivered, we shipped another out to you on a next day delivery service so that it arrived in time for the birthday.
In this instance you decided the item was too small so unfortunately a free collection was not available, and a refund was made when the item was returned to us.

Rated 1 out of 5 stars

Ordered table and chairs for my 2 year…

Ordered table and chairs for my 2 year old daughters birthday. When it arrived the box had clearly been dropped and/or opened in transit. It was delivered by Yodel and was covered in Yodel tape reading ‘repacked by Yodel’. After opening it and sorting all the pieces out, it became apparent that all the screws and another part was missing. Needless to say it was extremely disappointing for all concerned, not least my daughter who still doesn’t have her birthday present a week later

July 4, 2018
Unprompted review
Rated 5 out of 5 stars

Great product

Very easy to buy, excellent delivery time and a very good quality product. My grandson is loving it ! He is 2, I would strongly recommend the company and the product.

July 3, 2018
Unprompted review
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