Furdeco Reviews 

194,913
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 60,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the consistent updates provided via email, text, and phone calls, often including tracking and notice of arrival. The delivery teams are consistently described as polite, helpful, and professional, often going the extra mile to place items where requested. Many people found the overall delivery experience smooth, efficient, and on time. However, some customers also noted issues with product quality, receiving items that were damaged or incomplete upon arrival. A few people experienced difficulties with communication, such as unreturned calls, insufficient notice, or language barriers. There were also isolated reports of staff being unhelpful or rude during delivery.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting promptness and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their politeness, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, excellent, and... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing delight with their... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with many customers appreciating being kept informed via... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They helped me open my garage door which I was struggling with, due to a faulty sensor. 1 couldn't speak English which didn't help when I was asking him questions. And @ the end it was obvious the... See more

Company replied

Rated 4 out of 5 stars

Received a delivery time slot (11:00 hrs to 14:00 hrs) that was not ideal due to taking someone to a doctors appointment. Called the contact number on the e-mail - 22nd in line . Sent an e-mail to... See more

Company replied

Rated 5 out of 5 stars

The two men that delivered my parcel were absolutely fantastic, very helpful and extremely polite. I enjoyed watching them online via the link to see where they were in their drop offs and they even... See more

Company replied

Rated 5 out of 5 stars

Contact by email and text prior to delivery to confirm firstly date and then a time window. Received a telephone call to confirm arrival in 30 minutes. Two-man delivery. They were very helpful and... See more

Company replied


Company details

  1. Courier Service
  2. Logistics Service
  3. Shipping Company
  4. Storage Facility

Written by the company

We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story

Your reputation, delivered.

Written by the company

It is our mission to provide an excellent customer experience each and every time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

195K reviews

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4.4

All reviews

(194,913)

60,139 reviews in the last 12 months

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