Furdeco Reviews 

195,489
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 60,559 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service, noting items arrive on time and are handled with care by polite, helpful staff. Many appreciate the consistent communication, with calls and texts keeping them well-informed about delivery schedules. However, some people mentioned difficulties with customer contact, reporting issues like unanswered calls or emails when trying to arrange or reschedule deliveries. A few others noted delivery teams occasionally lacked care, leaving items inconveniently, not unpacking as expected, or causing minor scuffs.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their politeness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting the politeness and... See more

Product

Reviewers mention ambiguous feedback about product quality and delivery. Many customers reported receiving... See more

Customer communications

People report ambiguous experiences with contact, with many customers appreciating being kept informed about... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was on time which was great. Guys handled the item carefully into the house. Only slight negative is they preferred to use front door rather than the suggested rear door which meant they had... See more

Rated 4 out of 5 stars

Items delivered on time and with care. One star removed because arranging the delivery was poor - text to advise the date, swiftly followed by three calls and an email asking me to call as there was... See more

Company replied

Rated 4 out of 5 stars

We love the furniture which is very well made. Delivery was as stated and we were kept informed of timings. The reason I haven’t given 5 stars is because I wanted the delivery driver to check for any... See more

Rated 5 out of 5 stars

Good communication from this company, emails and text messages sent regarding delivery date and time slot. Couriers very polite, they dropped my item inside the house which was hassle free for my... See more


Company details

  1. Courier Service
  2. Logistics Service
  3. Shipping Company
  4. Storage Facility

Written by the company

We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story

Your reputation, delivered.

Written by the company

It is our mission to provide an excellent customer experience each and every time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

195K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(195,489)

55,967 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Many thanks to the customer service team for changing the delivery time to accommodate my request, and to the driver, who kept me updated throughout with regular communication. The entire process, from ordering to delivery, was smooth, efficient, and pleasant. Excellent service all around!

July 27, 2026
Rated 2 out of 5 stars

Dissapionted

Delivery on time . The guys were as good as they could be . But they left the rocking recliner in the garden . As they don’t put it in your home . So I have a disability I opened the box I took the top half in the house but there was no way I could carry the bottom half in the house . So it was left out side till my husband came home . I’m glad it wasent raining . I thought the guys could have put the bottom of the chair in the house . So that is why I give 2 stars

July 25, 2026
Rated 4 out of 5 stars

Title

Businesslike, though not very friendly. Gave impression they did not want to unpack furniture, although they did successfully. No problems.

July 29, 2026
Rated 3 out of 5 stars

Not a white glove in sight

I was told the boxes that the sofas came in were to return the goods should you not be satisfied. As it was the boxes were destroyed by the delivery guys getting the sofas out.
The sofas were removed from their packaging outside and the sofas manhandled into the house, being scraped against door posts etc, when the boxes would have fitted in the house and the sofas removed from their protective packing inside
The sofas I ordered were cream in colour and the gloves used by the delivery guys were far from white

July 28, 2026
Rated 4 out of 5 stars

2 person team delivery for large items

Used to deliver a large and heavy double bed (4 boxes and a mattress) Arrived at time advised, kept me well informed, took the heavy packages up to the room i requested taking care of my property and opened each of 4 boxex ensuring they were not damaged and matched the item i had ordered. Only dropped a star at the end by leaving the garden gate open on leaving risking my dogs escapong. I would recommend this company again.

July 31, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look