They helped me open my garage door which I was struggling with, due to a faulty sensor. 1 couldn't speak English which didn't help when I was asking him questions. And @ the end it was obvious the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received a delivery time slot (11:00 hrs to 14:00 hrs) that was not ideal due to taking someone to a doctors appointment. Called the contact number on the e-mail - 22nd in line . Sent an e-mail to... See more
Company replied
The two men that delivered my parcel were absolutely fantastic, very helpful and extremely polite. I enjoyed watching them online via the link to see where they were in their drop offs and they even... See more
Company replied
Contact by email and text prior to delivery to confirm firstly date and then a time window. Received a telephone call to confirm arrival in 30 minutes. Two-man delivery. They were very helpful and... See more
Company replied
Company details
Written by the company
We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
Your reputation, delivered.
Written by the company
- It is our mission to provide an excellent customer experience each and every time.
Contact info
Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
- 01212855255
- info@furdeco.co.uk
- furdeco.co.uk
4.4
Excellent
195K reviews
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Two very nice mannered and helpful guys
July 29, 2026
Reply from Furdeco
David Yeats,
We're so pleased to hear that our team members were very nice, mannered, and helpful. Thank you for sharing your positive experience with us!
Regards,
Hassan
Reply from Furdeco
Anon,
We're so pleased to hear that your delivery arrived as scheduled and that our team was able to deliver it upstairs without any issues. Thank you for your positive feedback!
Regards,
Hassan
Effortless delivery,
They were spot on , efficient, very polite and friendly, phoned to say they were near and then again when at the address,,,, certainly use them again
July 29, 2026
Reply from Furdeco
RON,
We're so pleased to hear about your excellent experience! It's wonderful that our team was efficient, polite, and friendly, and kept you informed about their arrival. We look forward to serving you again.
Regards,
Hassan
Good communication
Good communication - They called me to let me know they would be with me in 15minutes.
July 29, 2026
Reply from Furdeco
Debbie,
We're so glad to hear that our communication was helpful and that you appreciated the heads-up about our arrival time. Thank you for sharing your positive feedback!
Regards,
Hassan
Excellent tracking app and…
Excellent tracking app and communication, delivered into front room
July 29, 2026
Reply from Furdeco
Kevin Worrillow,
We're so pleased to hear that our tracking app and communication were excellent, and that your delivery was brought right into your front room. Thank you for your wonderful feedback!
Regards,
Hassan
Apart from nearly knocking the door…
Apart from nearly knocking the door down and nearly leaving us the wrong delivery but to be fair he did check the address off correctly and spotted it straight the way so 5* for that .
July 29, 2026
First delivery by this company.
Polite and friendly and punctual , called ahead before delivery top notch . Customer service were also great.
July 29, 2026
Reply from Furdeco
colin wilkin,
We're so pleased to hear that our team was polite, friendly, and punctual, and that they called ahead before delivery. It's wonderful that our customer service was also great.
Regards,
Hassan
Perfect service
Kept well informed about delivery, and very efficient with the delivery
July 29, 2026
Reply from Furdeco
Fife golfer,
We're so pleased to hear that you were kept well informed about your delivery and that it was very efficient. Thank you for your wonderful feedback!
Regards,
Hassan
Good communication and polite
July 29, 2026
Reply from Furdeco
Reggie,
We appreciate your kind words and the 5-star review. We are so pleased our team communicated well and was polite. Thank you for sharing your positive experience with us.
Regards,
Hassan
Excellent service by the team only…
Excellent service by the team only thing of concern was I wasn’t asked to sign for my goods but yet it has been signed for in my name as I was the only person at home is this correct procedure however I wasn’t asked highly satisfied with the teams effort so thank you
July 29, 2026
Reply from Furdeco
MRS JULIE A LAMBERT,
We're so pleased to hear about the excellent service you received from our team! We appreciate your positive feedback regarding their efforts. We also understand your concern about the signing procedure and will look into this to ensure clarity for future deliveries.
Regards,
Hassan
The delivery man was extremely polite…
The delivery man was extremely polite and carried the item upstairs for me, which am very grateful for .
July 29, 2026
Reply from Furdeco
Jeanette,
We're so pleased to hear that your delivery person was extremely polite and helped carry your item upstairs. We truly appreciate your kind words!
Regards,
Hassan
People answer to call and end when they…
People answer to call and end when they like it. Really disappointed this company and operators answering call. Worst communication that DPD or evri company.
July 29, 2026
Unprompted review
Delivered when they said they would
Delivered when they said they would. Handled package with care, very polite men
July 25, 2026
Reply from Furdeco
Linda Thomas,
We're so pleased to hear that your delivery arrived as scheduled and that our team handled your package with care and politeness. Thank you for your wonderful feedback!
Regards,
Hassan
Reply from Furdeco
India,
We're so pleased to hear that our communication about your delivery was clear and that the delivery itself was perfectly on time. Thank you for your wonderful feedback!
Regards,
Hassan
Excellent Service
Call before arrival and promptly arrived.
Polite delivery men.
Happy with the service from them.
July 25, 2026
Reply from Furdeco
Nasreen,
We're so pleased to hear that you received a call before arrival and that your delivery was prompt. It's wonderful that our delivery team was polite and that you are happy with their service. Thank you for your wonderful feedback!
Regards,
Hassan
Very pleasant and put where I wanted ty
July 29, 2026
Reply from Furdeco
Caroline Elson,
We are so pleased to hear that our service was pleasant and that we were able to place your item exactly where you wanted it. Thank you for your kind words!
Regards,
Hassan
Shocking
Shocking, marked as delivered but still not received. When you try and phone your at least caller number 20 then get to about caller 5 and they cut you off. This has happened 10 times now
July 24, 2026
Excellent delivery service.
Excellent delivery service. Very nice guys. The tracking app was extremely useful and accurate. Well done.
July 29, 2026
Reply from Furdeco
Alan Bradley-Stevenson,
We're so pleased to hear that you experienced excellent delivery service and that our team members were very nice. It's wonderful that the tracking app was extremely useful and accurate. Thank you for your wonderful feedback!
Regards,
Hassan
Good communication
Good communication, polite and professional delivery team and delivered within the time slot.
July 29, 2026
Reply from Furdeco
Brendan Coward,
We're so pleased to hear that you experienced good communication, a polite and professional delivery team, and that your delivery was within the time slot. Thank you for your wonderful feedback!
Regards,
Hassan
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