They helped me open my garage door which I was struggling with, due to a faulty sensor. 1 couldn't speak English which didn't help when I was asking him questions. And @ the end it was obvious the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received a delivery time slot (11:00 hrs to 14:00 hrs) that was not ideal due to taking someone to a doctors appointment. Called the contact number on the e-mail - 22nd in line . Sent an e-mail to... See more
Company replied
The two men that delivered my parcel were absolutely fantastic, very helpful and extremely polite. I enjoyed watching them online via the link to see where they were in their drop offs and they even... See more
Company replied
Contact by email and text prior to delivery to confirm firstly date and then a time window. Received a telephone call to confirm arrival in 30 minutes. Two-man delivery. They were very helpful and... See more
Company replied
Company details
Written by the company
We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
Your reputation, delivered.
Written by the company
- It is our mission to provide an excellent customer experience each and every time.
Contact info
Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
- 01212855255
- info@furdeco.co.uk
- furdeco.co.uk
4.4
Excellent
195K reviews
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Excellent service
I was delighted with the delivery of the recliner armchair at my brother’s address. I received a text message the day before with a time slot and then a phonecall this morning when the delivery team were ten minutes away. The team set up the chair in the living room with ease, placed it where my brother wanted it and showed him how to use it. They put the packaging in the shed as requested. My brother has learning difficulties and the team were helpful and respectful. I had emailed in advance with details of the address and my brother’s needs and received a very courteous and kind response. I couldn’t be happier with the service provided!
July 31, 2026
The gentlemen were polite
The gentlemen were polite, patient & courteous! They took their time in making sure my freezer was where I needed it! They definitely went the extra mile! BTW they need a trolley for large items 🙏🏻❤️
July 31, 2026
Great attitude from delivery driver
Great attitude from delivery driver. Smooth and efficient.
July 30, 2026
Professional and great service
Gave clear indication when delivery day would be, got email giving time slot and called fifteen minutes before arrival. Guys put the delivery right where I wanted it and were friendly and professional.. great service
July 27, 2026
Friendly staff
July 31, 2026
Came early and called me 25min before…
Came early and called me 25min before arrival very friendly and helpful great experience thank you
July 31, 2026
Good service
July 27, 2026
Delivered the items where needed and I…
Delivered the items where needed and I received updates ahead of time too.
July 31, 2026
Friendly Helpful delivery man.
July 31, 2026
Fast and communication was great
July 31, 2026
Excellent communication by email and…
Excellent communication by email and text and even a call to confirm delivery time. Very efficient and professional service.
July 31, 2026
Arrived within the time slot and also…
Arrived within the time slot and also called 30 mins beforehand
July 31, 2026
Friendly delivery guys who lifted item…
Friendly delivery guys who lifted item into my garage
July 27, 2026
Very poor
Very poor. I specifically emailed to say it was 1 flight of stairs but would not be taken up by them and so left on pavement
July 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful and kept in touch yo say i…
Very helpful and kept in touch to say i was next to recieve delivery
July 27, 2026
Reply from Furdeco
Hi,
We're so pleased to hear that you found our communication helpful and that we kept you updated on your delivery. Thank you for your wonderful feedback!
Regards,
Riya
Very good experience from start to…
Very good experience from start to finish. Communication was excellent
July 31, 2026
Reply from Furdeco
Hi,
We're so pleased to hear that you had a very good experience from start to finish and that our communication was excellent. Thank you for your wonderful feedback!
Regards,
Riya
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