if I could give more than five stars for Team 3, Oliver and Mo, I would. They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
Company replied
Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more
Company replied
Andrew was patient in waiting for us to arrive, and excellent when we did. Really thoughtful of how to make least mess and considerate of builders etc. absolutely brilliant service, thank you!
Company replied
Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service. Alex was the best
Alex the engineer was the best, super polite, efficient and made sure to do a very neat and thorough job.
May 15, 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback! We’re delighted to hear Alex provided such excellent service. It’s great to know he was polite, efficient, and carried out a neat and thorough job. We’ll be sure to pass your comments on to him — they’ll be very much appreciated!
thanks,
Ahmed
Very efficient and clean installation !
Alex and Victor were very efficient, very respectful of the place, cleaned everything afterwards, the installation is very discreet ans everything workds perfectly ! Thanks so much !
May 15, 2026
Unprompted review
Reply from G. Network
Thank you for your lovely feedback! We’re delighted to hear that Alex and Victor were efficient, respectful of your space, and left everything clean and tidy after the installation. It’s great to know everything is working perfectly and that you’re happy with how discreet the setup is. We’ll be sure to pass your thanks on to them — they’ll really appreciate it!
thanks,
Ahmed
Best customer service ever
I chose G.Network for my elderly stepmom based on the price and flexible one year contract… but I’m recommending them for some of the best staff and customer service I’ve ever encountered. Anj was great help getting it all booked in and then Jermaine went above and beyond the call of duty to connect up the apartment via the (much-harder) entry point my stepmom’s landlords insisted on. And now it’s all connected the speeds and signal strength are top notch. If I could add another two stars for Anj and Jermaine, I would. As it is I’m gonna have to make do with five.
May 12, 2026
Unprompted review
Reply from G. Network
Thank you for such a wonderful and detailed review! We’re really pleased to hear that your experience with G.Network has been so positive, especially given the extra considerations for your stepmom’s setup. It’s great to know Anj was able to get everything smoothly booked in, and that Jermaine went above and beyond to complete a more complex installation. We’ll make sure both of them receive your kind words — they’ll really appreciate it. We’re also delighted the service and speeds are working so well for you now, and we truly value your recommendation.
thanks,
Ahmed
Absolutely seamless experience with G Networks!
Absolutely seamless experience to get G Networks set up in my apartment. Communication was fast and clear and installation required was minimal. Speeds are as advertised and the static IP offered is a big plus for me. Would definitely recommend switching! Special shout out to the technician who came out to install, Jermaine. Super friendly guy that went above and beyond to get me connected same day!
May 11, 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We’re really pleased to hear the setup process was seamless and that communication, installation, and speeds have all met your expectations. It’s great to know the static IP is also proving useful for you.
We’ll make sure your special shout-out is passed on to Jermaine — he’ll be delighted to hear he made such a positive impact by getting you connected the same day. We really appreciate your recommendation!
thanks,
Ahmed
Leon was very professional
Leon was very professional , kind and helpful and installed everything quickly . Thank you !
May 14, 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback! We’re delighted to hear Leon was professional, kind, and helpful, and got everything installed quickly for you. We’ll be sure to pass your thanks on to him — it will be much appreciated!
thanks,
Ahmed
5 stars
Very professional and kind team. Jason is working calmly and precisely.
May 14, 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback! We’re really pleased to hear the team was professional and kind, and that Jason worked calmly and precisely throughout. We’ll be sure to pass your comments on to him and the team — they’ll really appreciate it!
thanks,
Ahmed
Fazle arrived almost immediately and…
Fazle arrived almost immediately and was amazing, sorted everything quickly. Recommend very highly!
May 12, 2026
Unprompted review
Reply from G. Network
HI Giels,
Thanks so much for the kind words! Really glad Fazle could get everything sorted so quickly for you. We truly appreciate the recommendation!
Ahmed
Great experience
Fast, efficient and friendly. All the staff were lovely but particularly Jermaine my installation engineer. If only all services technicians could be as good as him!
May 12, 2026
Unprompted review
Reply from G. Network
Hi Matt,
Thank you for the fantastic feedback! We're so pleased to hear you found the service fast, efficient, and friendly. Jermaine will be especially happy to hear your kind words — we’ll be sure to pass them on to him and the rest of the team!
Ahmed
Alex and Victor came to install our…
Alex and Victor came to install our internet today for G. Network. They were prompt, courteous, and efficient. Thanks to them for making the process easy and worthwhile!
May 12, 2026
Unprompted review
Reply from G. Network
Hi Olgi,
Thank you for your lovely feedback! We're delighted to hear Alex and Victor provided such prompt, courteous, and efficient service. We’ll be sure to pass your kind words on to them — enjoy your new G.Network connection!
Thanks,
Ahmed
Thanks to Jermaine we have fibre optic…
Thanks to Jermaine we have fibre optic internet now. Everything was installed properly and explained to us. He was brilliant.
May 8, 2026
Unprompted review
Reply from G. Network
Hi Jennifer,
Thank you for your wonderful feedback! We're so pleased Jermaine was able to get your fibre optic internet installed smoothly and take the time to explain everything clearly. We’ll make sure your kind comments are passed on to him!
thanks,
Ahmed
Fazle thankyou so much for being so…
Fazle thankyou so much for being so professional and explaining everything to me.
Great job, give him a rise!
Order no -56783
May 8, 2026
Unprompted review
Reply from G. Network
HI Margaret,
Thank you for your lovely feedback! We're so glad Fazle was professional and took the time to explain everything clearly for you. We’ll be sure to pass your kind words on to him!
thanks,
Ahmed
A chap called Friday came out to fix…
A chap called Friday came out to fix our cable after ir came out of the outside box, presumably a fox or something. He was efficient and fixed it neatly.
Minor concerns hat the original cable was just laid across the ground.
May 8, 2026
Unprompted review
Reply from G. Network
Hi Tom,
Thank you for your feedback! We're pleased to hear Friday was efficient and fixed the cable neatly for you. We also appreciate you raising your concern about the original cable placement, and we’ll make sure this feedback is shared with the relevant team for review.
thanks,
Ahmed
Fazle was super helpful and fixed all…
Fazle was super helpful and fixed all our issues!
May 8, 2026
Unprompted review
Reply from G. Network
Hi Lola,
Thank you for your great feedback! We're delighted to hear Fazle was so helpful and able to fix all your issues. We’ll be sure to pass your kind words on to him!
thanks,
Ahmed
Fazle
Fazle, thank you for your help, going far and beyond, much appreciated. Order: 57353
May 7, 2026
Unprompted review
Reply from G. Network
Hi
Thank you for your kind feedback! We're so pleased to hear Fazle went above and beyond to help you. Your appreciation means a lot, and we’ll be sure to share your comments with him!
thanks,
Ahmed
The installer was professional and…
The installer was professional and worked quickly - and made everything good afterwards.
May 7, 2026
Unprompted review
Reply from G. Network
Hi Amy,
Thank you for your feedback! We're glad to hear the installer was professional, worked efficiently, and left everything tidy and in good order afterwards. We appreciate you taking the time to share your experience.
thanks,
Ahmed
Super helpful
Super helpful at HQ ( Sabine in particular) and on the day of installation Jermaine & Leon were very professional and the internet connection is excellent ! Thank you
April 22, 2026
Unprompted review
Reply from G. Network
Thank you so much for your kind feedback!
We’re really pleased to hear that you had a great experience with the team. I’ll be sure to pass your comments on to Sabine, as well as Jermaine and Leon—they’ll be delighted to hear this.
It’s great to know everything went smoothly and that you’re happy with your internet connection. If you need anything else, we’re always here to help.
Thanks again!
Ahmed
Great service from Andrew the installer…
Great service from Andrew the installer from GNetworks. Would highly recommend them to everyone.
May 5, 2026
Unprompted review
Reply from G. Network
Thank you for your kind words!
We’re delighted to hear you had a great experience. I’ll be sure to pass your feedback on to Andrew—he’ll really appreciate it.
Thanks as well for the recommendation, it means a lot to us. If you ever need anything, we’re here to help!
Thanks.
Ahmed
Fast and reliable internet
I just want to say thank you to GNetwork to quick fix the problem i had with my internet connection and highly appreciated the quality and efficiency of the engineer Fazle to execute the job. Thank you Fazle. 👍
April 30, 2026
Unprompted review
Reply from G. Network
Thank you so much for your kind feedback!
We’re really glad to hear your connection issue was resolved quickly and that you were happy with the quality and efficiency of the service. I’ll be sure to pass your thanks on to Fazle—he’ll really appreciate it.
If you need anything else, we’re always here to help!
Ahmed
Make the switch to g.network, the customer service is lovely!
Switched to g.network when a competitor gave me the runaround and kept me hanging (I live in a deadzone). g.network scheduled engineer Cesar to come out swiftly—he was friendly, punctual and patiently waited for my arrival when I was late to the scheduled appointment. Excellent and understanding customer service, solved my problems and got a speedy fibre connection up and running with nothing needed from me. Great work coordinating by the Customer Connections team as well. 5 stars start to finish. Highly recommend!
April 30, 2026
Unprompted review
Reply from G. Network
Thank you for such a detailed and thoughtful review!
We’re really pleased we could step in and get everything sorted quickly for you, especially given the challenges you’d been facing. It’s great to hear that Cesar provided friendly, patient, and professional service—I’ll be sure to pass your kind words on to him, as well as our Customer Connections team.
We truly appreciate your recommendation and are delighted you’re enjoying your new fibre connection. If you ever need anything, we’re always here to help!
Thanks,
Ahmed
Fazle supported me in resolving my…
Fazle supported me in resolving my interent issues.
May 2, 2026
Unprompted review
Reply from G. Network
Thank you for your feedback!
We’re glad to hear that Fazle was able to support you and get your internet issues resolved. I’ll be sure to pass your comments on to him—he’ll really appreciate it.
If you need any further assistance, we’re always here to help!
thanks,
Ahmed
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