We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi. G.network were easy to contact and once it was agreed their service was avail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a great experience with G Network so far. We needed a router relocated and there wasn’t a straight forward solution, but our engineer, German Schmidt, sorted it out quickly and mess free. Highl... See more
Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more
Company replied
Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of... See more
Company replied
Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service from our London based team.
Contact info
251 Southwark Bridge Road, SE1 6FJ, London, United Kingdom
- 020 3909 4555
- customerservice@g.network
- g.network
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Switching to G-Network
Cesar has carried out both the survey and the subsequent installation for us - he has been amazing throughout! Very happy with the service - a good start, G-Network!
October 16, 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Cesar provided such an excellent service throughout both the survey and installation process. It's fantastic to know that his hard work and professionalism made such a positive impression!
We're pleased your journey with G.Network has got off to such a great start, and we hope you continue to enjoy your service.
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Cesar and the team!
Ahmed
Lewis from G NETWORK -the best customer service
G NETWORK had assigned Lewis (I forgot to ask his surname) to do an installation for us. Lewis
1. Called me to alert me about his arrival time.
2. Arrived on time (as he anticipated).
3. Asked me questions about the task to familiarise himself with the site, the equipment needed for installation, and the tools to complete his task.
4. he set to work as soon as he reviewed the site and installation matters.
5. He worked without a break, guiding me through almost every step of the way.
6. He answered my questions very patiently.
7. he has the friendliest disposition and a customer-assisting personality.
Other field technicians, engineers, and customer service individuals ought to learn from him about how to prioritise customers' requests. Thank you, G Network and thank you Lewis.
Sumit Ghose
October 15, 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback!
We're delighted to hear that Lewis provided such an outstanding installation experience. It's wonderful to know that his punctuality, professionalism and friendly approach made such a positive impression.
We're especially pleased that Lewis took the time to explain each step of the installation, patiently answer your questions and ensure you felt supported throughout the process.
We truly appreciate your kind words and recognition of his hard work and dedication to customer service. We'll be sure to pass your wonderful feedback on to Lewis and the team!
Ahmed
Fantastic Service from Mr Karl
Fantastic Service from Mr Karl, really appreciate it and would definitely recommend🙌🏾
October 15, 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback!
We're delighted to hear that Karl provided such an excellent service and made your experience so positive!
We really appreciate your kind words and recommendation, and we'll be sure to pass your lovely feedback on to Karl and the team!
Ahmed
Fazle & Amit were excellent and…
Fazle & Amit were excellent and wonderful people.
October 14, 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Fazle and Amit provided such an excellent service and made your experience so positive!
We really appreciate you taking the time to share your kind words and will be sure to pass your lovely feedback on to Fazle and Amit!
Ahmed
Very kind and quick service
Very kind and quick service, also very patient while getting to the location
October 14, 2026
Unprompted review
Reply from G. Network
Thank you for your lovely feedback!
We're delighted to hear that our team provided such a kind, efficient and patient service. It's wonderful to know you had such a positive experience!
We really appreciate you taking the time to share your feedback and will be sure to pass your kind words on to the team!
Ahmed
The installation was not…
The installation was not straightforward but Nedjat was determined to find solutions and after 4 hours we are up and running.
October 13, 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Nedjat went above and beyond to ensure your installation was completed successfully, despite the challenges along the way.
It's fantastic to know that his determination, patience and problem-solving skills helped get you connected!
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Nedjat and the team.
We hope you enjoy your new G.Network service!
Ahmed
Jermeine was amazing!
Jermeine was amazing!! He helped me so much. Super quick, knowlegdeable, kind and helpful!! I am very happy.
October 13, 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Jermeine provided such an excellent service. It's fantastic to know that his knowledge, kindness and helpful approach made your experience so positive!
We really appreciate you taking the time to share your experience and will be sure to pass your lovely feedback on to Jermeine and the team!
Ahmed
Great experience with G Network and Kenyon
Kenyon who did the installation was brilliant. Did a big complicated job very fast and left it clean and working while being great to deal with. Altogether a great experience and now I have amazingly fast internet. Very happy.
October 13, 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback!
We're delighted to hear that Kenyon provided such an excellent installation experience, especially with a complex job. It's wonderful to know that his efficiency, professionalism and friendly approach made the process so smooth, leaving everything clean and working perfectly!
We're also thrilled that you're enjoying your super-fast internet!
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Kenyon and the team!
Ahmed
Reply from G. Network
Thank you for your lovely feedback!
We're delighted to hear that Drew provided such a great service and completed your installation quickly and efficiently!
We really appreciate you taking the time to share your positive experience and will be sure to pass your kind words on to Drew and the team!
Ahmed
A friend in need is a friend indeed
My experience with G.Network ended up teaching me something more useful than whether an ISP can provide a fast fibre connection when everything is working normally.
It showed me what the company does when something goes badly wrong.
I had a serious outage that lasted far too long, and the initial support process clearly failed. I was frustrated enough to escalate the issue to senior management.
What happened next completely changed my view of the company.
Ed personally took ownership of the case, acknowledged that the handling had fallen below G.Network’s standards, involved the right support and engineering people, and arranged an engineer immediately. The engineer arrived the following morning and fixed the actual fault — which turned out to be in G.Network’s equipment in the building rather than anything inside my flat.
They then went further. G.Network investigated why my earlier requests had disappeared, identified a bug in the My Account support workflow, and told me that a fix was being put into a subsequent release. They also helped untangle a separate One Touch Switch problem with my previous provider.
This matters to me more than a company pretending that failures never happen.
A friend in need is a friend indeed. Systems break. Fibre breaks. Processes fail. The real test is whether people take responsibility when they do.
G.Network did.
Special thanks to Ed, Ahmed, and the engineer who attended. Once the issue reached the right people, the response was fast, human, transparent and effective.
This story could very easily have ended as a one-star review. Instead, the way G.Network owned the problem, fixed it, investigated the underlying process failure and followed up afterwards turned it into a genuine five-star experience.
They did not earn five stars because nothing went wrong. They earned them because of what they did when it did.
October 7, 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to share such thoughtful and detailed feedback!
Firstly, we're sincerely sorry for the prolonged outage and the frustration caused by our initial handling of your concerns. We recognise that the level of support you received at first fell short of the standards we aim to deliver.
We're delighted that Ed, Ahmed and our engineering team were able to turn your experience around by taking ownership, resolving the fault and addressing the underlying issues you highlighted.
Your feedback means a great deal to us, particularly your recognition of the importance of accountability, transparency and putting things right when they go wrong.
We'll be sure to share your kind words with everyone involved, and we truly appreciate you giving us the opportunity to restore your confidence in G.Network.
Thank you again for your patience, understanding and generous recommendation!
Ahmed
Hassan spectralight was absolutely…
Hassan spectralight was absolutely fantastic ! It wasn’t the easiest job but he made sure our WiFi was installed for us and we are very grateful! Thank you very much for your hard work :)
October 7, 2026
Unprompted review
Reply from G. Network
Thanks for taking the time to leave us a review, we really appreciate the feedback
Installers disrespectful of property
Two of my neighbours (victorian conversion building) have installed G network this year. Both times, the installers were completely disrespectful of our property. Both have stepped on our plant beds with thick boots and destroyed plants. One of them used a crowbar-like thing to keep the door of the building open and left permanent holes in it. They don’t clean their shoes on the mat and leave the carpet of the building all dirty.
Please do instruct your installers on respecting other people’s property.
This happened near Streatham Hill.
October 7, 2026
Unprompted review
Reply from G. Network
Thank you for sharing this feedback, and we're sorry this happened. We take great pride across our engineering teams in creating a brilliant experience, and that should include everyone living around an installation. Damaged plants, a marked front door and a dirty communal carpet fall well short of that.
We'd like to trace both jobs and follow up with the teams involved. Please email us at customerservice@g.network with the building's address and the rough dates of the two installations.
Great people
We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi.
G.network were easy to contact and once it was agreed their service was available at our address, the engineers were on it.
No other company in London could confirm availability.
Great people to work with. I’m very pleased we made the move.
October 5, 2026
Unprompted review
Reply from G. Network
Thanks for taking the time to leave us a review, we are just as pleased to have you connected to our network and glad you appreciate what a great team we have here
Customer switching has been a great…
Customer switching has been a great experience thank you Michelle, and installing engineer friendly, expert and considerate. Thank you Tej.
October 6, 2026
Unprompted review
Reply from G. Network
Thanks for the feedback, we are pleased to hear you have had a great experience joining us
Hassan spectralight great installer
Hassan spectralight great installer. Quick and easy. Even vacuumed after.
October 6, 2026
Unprompted review
Reply from G. Network
Thanks for the feedback. We take great pride across our engineering teams in creating a brilliant experience and we are pleased you have seen this
Great G-Network Install
David at customer service and Kenyon on the install gave fantastic customer service much appreciated
October 6, 2026
Unprompted review
Reply from G. Network
Thanks for the feedback, we are pleased to hear about your fantastic customer service
Impossible to speak to anyone at G who can help
I am moving into a new property on 13th October. The current occupants use G so I thought it would be straightforward for me to begin my contract on the 13th. I filled in G's online form on 30th September and followed up with a phone call to make sure there was no confusion: I was looking to begin using G's services from 13th October. The customer service person I spoke to said this would be fine. Later that day, I got an email from G to say I was already "up and running". Since then I have been trying to speak to someone who can help, but all I get is G's "answering service" and a promise of a call back within two working days (which sounds like a joke but isn't). I still have not had a call back in spite of multiple attempts to reach G by phone and email. All I have had is a bill emailed to me even though I am not even occupying the property yet. If anyone at G reads Trustpilot reviews, please can someone call me back?
September 30, 2026
Unprompted review
Reply from G. Network
Thank you for sharing this feedback, and we are sorry for the frustration getting you connected earlier than you had planned. We have since been in touch with you directly and resolved this.
Very polite and helpful installer
Very polite and helpful installer. Asked what I wanted and explained what he was doing. Very pleased.
October 6, 2026
Unprompted review
Reply from G. Network
Thanks for sharing your feedback, it is great to hear
I was very impressed with the…
I was very impressed with the professionalism of German Schmidt, Mohamed Tali and Lisa Brooks in installing new broadband installed a timely, efficient and helpful manner. Jack A.
October 5, 2026
Unprompted review
Reply from G. Network
Thank you for your lovely review, Jack. We’re pleased to hear that German Schmidt, Mohamed Tali and Lisa Brooks provided professional, efficient and helpful service during your broadband installation. We’ll be sure to pass on your kind feedback to the team.
Ahmed
Reply from G. Network
Thank you for your lovely review! We’re so pleased to hear Mo and Kam did a great job with your installation. We’ll pass your kind feedback on to them.
Ahmed
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