After being gifted the Gaia Baby Complete sleep Cot by a family member, I contacted Gaia and asked if they would be able to advise what screws are used with the cot so that I could make up some missin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Serena is a comforting, stylish chair - great purchase! The oat linen texture looks beautiful in our neutral coloured nursery. Also the pillow is so comfy as a nursing/sleep pillow too - cried whe... See more
Company replied
Had a cot and chest of drawers delivered which are great quality and look fantastic in our nursery. Initially couldn’t get the chest of drawers we wanted but customer services were fantastic in delive... See more
Company replied
I had the Hera next to me cot for my first daughter in 2023, we were super happy with it and she always slept well. We tried to reassemble it recently and had some problems which Gaia had become aware... See more
Company replied
Company details
Written by the company
Our mission is to create baby products that are timeless, practical and beautiful too. Gaia Baby is made up of a passionate team who understand that your journey as parents is precious. We are here to support you in every way we can. Our customer service lines are manned during office hours by in-house staff trained to answer all your queries. The official team is often bolstered by husbands, wives, kids and extended family. From delivery & assembly, product testing, demonstrations, advice and support, our families are core to what we do.
Contact info
United Kingdom
- 0800 0518080
- customercare@gaia-baby.com
- gaia-baby.com
4.0
Great
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SO HAPPY!
SO HAPPY! I have been looking for ages for the "right" look to fit in with our new nursery and I could not be more happy. It looks amazing, really finishes the room of beautifully. The communication all the way through my purchase was spot on, can not fault the customer service in any way and even the chaps that delivered were so polite and wanted to make sure we were happy with everything before they left. One very happy customer - Thank you everyone, would recommend you every time!!!!
January 7, 2019
Unprompted review
Reply from Gaia Baby
Thank you for your kind words, Lee! We really appreciate it :)
Advertisement
We purchased several items for our…
We purchased several items for our nursery and we are delighted with the superb quality of both the cot and the rocking chair that we bought.
The items were delivered promptly and the after sales care has been second to none. The assembly instructions were easy to follow and the quality of design and materials is exceptional.
We would happily recommend Gaia Baby and will definitely be dealing with them again.
January 7, 2019
Unprompted review
Reply from Gaia Baby
Hey Darren, good to know that you're happy with our products. We hope you love it as much as we do :)
Great innovation, great product.
We Purchased the Gaia cot bed compete system from our local retailer Baby planet, we were initially drawn to this product for its uniqueness. But the sales lady soon showed us that it wasn’t priced for its uniqueness but for its innovation and longevity. The bed looks beautiful in our nursery and I am sure our baby will enjoy many comfortable years in it.
Overall experience was wonderful, from the initial sale all the way to the delivery and assembly guys.
Thank you so much.
January 7, 2019
Unprompted review
Reply from Gaia Baby
Hey Zaheer, thank you for your kind words :) We truly appreciate your feedback.
Amazing stuff
December 18, 2018
Unprompted review
Reply from Gaia Baby
Hey Stephen, thanks for the lovely comments! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.