I had a very bad experience with this company. I had this subscription for around 3 years, but the service itself is basically useless and I wasn’t actively using it. I was not clearly awa... See more
Company replied
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See what reviewers are saying
After having a truly less experience using this system I can promise you that after meany requests to stop them taking my money they not only did not respond they added another subscription charge to... See more
Company replied
AdBlock - seems to do what it says really well (Jan.2019) ONLY from getadblock.com or Chrome Webstore downloads . Cuts down most adverts & stops all those annoying instant video ads, or at l... See more
Auto subscription increased payment by over 600% I guess "Revolver" is the parent company as all on line correspondence via their link.....3 attempts to contact to instigate the 60 day refund policy... See more
Company replied
Company details
Information provided by various external sources
We built AdBlock to provide a worry-free and distraction-free Internet experience for everyone. It is used by tens of millions of users worldwide on all major browsers in more than 30 languages. Created by Michael Gundlach in 2009, AdBlock is now one of the most popular browser tools in existence.
Contact info
United States
- help@getadblock.com
- getadblock.com
1.7
Bad
168 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AdBlock
We are interested in learning more about your experience. Please open a ticket with us at https://helpcenter.getadblock.com/hc/en-us/requests/new with your feedback. — Kat C., AdBlock Support
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Add Block Premium Failed To Deliver
Paid for Add Block Premium but it did not deliver the goods like it promised. I do not want cookie popups or floating video screens but I'm still getting them. Furthermore getadblock.com doesnt recognise that I have paid for and installed ABP. It asked for $2.20 monthly payment and that it what I have started paying. But the goods are not being delivered. If you are not happy with your monthly charges whereby you take and dont deliver for your customer base, either upgrade those charges b/c all I seem to get after installing is your paywall . It really is poor service.
June 27, 2024
Unprompted review
Reply from AdBlock
Although we’ve joined forces, AdBlock and Adblock Plus (ABP) are separate products. For reference, the AdBlock icon is a red stop sign with a white hand and the ABP icon is a red stop sign with the white letters ABP. Please open a ticket with us at https://helpcenter.getadblock.com/hc/en-us/requests/new and we can help you get set up with the premium features. — Kat C., AdBlock Support
Previous review not for AdBlock but Total AdBlock
I inadvertently submitted a negative review when it was meant for TOTAL AdBlock. Sorry about that folks!
June 20, 2024
Unprompted review
Reply from AdBlock
Hi, Thanks for your review. Based on the amount you were billed, it sounds like you are using Total Adblock. We don't make Total Adblock. They are our competitor. You can find their support page here: https://help.totaladblock.com/ You can find their Trustpilot page here: https://www.trustpilot.com/review/totaladblock.com — Kat C., AdBlock Support
Today I discontinued ad block because I…
Today I discontinued ad block because I could no longer afford it. now every time I go on line there add is popping up all over. I ask you is that right . I think not.
very bad business. They say there a good company ,
what do you think?
June 19, 2024
Unprompted review
Reply from AdBlock
Hi, AdBlock is available to use for free. If you are seeing ads with AdBlock installed, please see this article for troubleshooting: https://helpcenter.getadblock.com/hc/en-us/articles/9738549743251-Seeing-unblocked-ads-Start-here- — Kat C., AdBlock Support
Tired of seeing ADLOCK popup
Every time I open a site on the web, I get a popup from ADLOCK, sponsored by Trust Pilot, and every time I X it out. I'm tired of seeing this popup and need to know how to delete it from my PC. To me, this is malware.
June 18, 2024
Unprompted review
Reply from AdBlock
Hi, I'm not familiar with this popup and would love to investigate. Could you please open a ticket at https://helpcenter.getadblock.com/hc/en-us/requests/new so we can help? — Kat C., AdBlock Support
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CAREFULL ITS A SCAM SYSTEM DO NOT TOUCH…
CAREFULL ITS A SCAM SYSTEM DO NOT TOUCH IMPOSIBLE TO GET RID OF THE COOKIES CONTINIOUSLY OVERIDES DO NOT EVEN TRIAL IT
June 16, 2024
Unprompted review
Reply from AdBlock
Hi,
Thank you for reaching out. We reached out with a request for more information to confirm you are using our extension. If you are using our product, please open a ticket at https://helpcenter.getadblock.com/hc/en-us/requests/new so we can learn more about the specific issues you encountered and help troubleshoot.
— Kat C., AdBlock Support
I CANCELLED MY ACCOUNT A LONG TIME AGO…
I CANCELLED MY ACCOUNT A LONG TIME AGO AND IT EVEN COMES UP ON MY PC THAT MY ACCOUNT HAS EXPIRED BUT THEY CONTINUE TO TAKE MONEY FROM MY ACCOUNT.I HAVE SENT E MAILS BUT NO RESPONSE.CROOKS
June 15, 2024
Unprompted review
Reply from AdBlock
Hi,
Thanks for reaching out. We have sent you a request for more information so we can investigate this issue.
We often have users who receive a pop-up that their account has expired from our competitor, Total Adblock. If that is what you're seeing, you can find their help page at https://help.totaladblock.com/
— Kat C., AdBlock Support
Can't get my refund!
I paid $29. last year for Total Adblock. This year without any notice of the yearly autopay and no notice of the increased price of $119.for this year, the money was sucked out of my checking account on a Sunday!
I immediately cancelled this and asked for my refund. To date, all I get is the run- a- round. They tell you that you have 120 days to cancel, and get a refund. Don't believe it!
June 2, 2024
Unprompted review
Reply from AdBlock
Hi,
We don't make Total Adblock. You can find their Trust Pilot site here: https://www.trustpilot.com/review/totaladblock.com
I hope this helps!
— Kat C., AdBlock Support
I had the impression it was a trial…08/06/2024
I had the impression it was a trial when l signed up today and there were no fees.08/06/2024. It was only when l started to look at reviews I realized that it was a pay site and feel l was mislead and reading through Trustpilot reviews l can see that others have problems leaving. Under the 14 day legal cooling off period l would like to remove it from my computer please. For some reason it downloaded twice so l need both deleted with no additional costs to me.
June 8, 2024
Unprompted review
Reply from AdBlock
Hi,
Thanks for your review. AdBlock is a free extension supported by voluntary contributions. You are welcome to use the extension for free for as long as you like. We also offer an optional Premium upgrade if you are interested in our Premium features. You can learn more here: https://helpcenter.getadblock.com/hc/en-us/articles/9738522879763-Do-I-have-to-pay-for-AdBlock
Many of our competitors with similar names do offer trials, so I recommend double-checking the exact name of the extension you are using: https://helpcenter.getadblock.com/hc/en-us/articles/9738508103187-Why-are-there-so-many-ad-blockers-with-similar-names
If you do have our extension and decide to uninstall, you can find instructions here: https://helpcenter.getadblock.com/hc/en-us/articles/9738517413523-How-to-install-uninstall-or-reinstall-AdBlock
Please also feel welcome to open a ticket at https://helpcenter.getadblock.com/hc/en-us/requests/new if you'd like assistance.
— Kat C., AdBlock Support
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Annoying
It's decent but really annoying that it keeps asking me to support and pay them. I also hate when it open's a whole new tab just to tell me it updated. It's also not good at avoiding YT blocks.
I suggest you use Privacy Protector Adblocker instead.
June 7, 2024
Unprompted review
Reply from AdBlock
Hi,
Thanks for your feedback about our extension updates. If you'd like help using AdBlock with YouTube, please feel welcome to open a ticket at https://helpcenter.getadblock.com/hc/en-us/requests/new
— Kat C., AdBlock Support
I was charged 4 times in one month
I was charged 3 times in one month. Please refund me and cancel my account
May 19, 2024
Unprompted review
Reply from AdBlock
Hello, We have reached out to request your order details and email address so we can assist. — Kat C., AdBlock Support
I uninstall this thing and get a page…
I uninstall this thing and get a page that loads each time I start up leading to this damn thing.
I deleted it. I don 't need to tell you why. Get off my computer. I don't need to see you loading a page every time I open the chrampuim browser.
I hate this thing. It's like the herpes of the Internet. Stay away from it. You will have to edit your registry and start up again and again to get rid of this thing that is worse than a virus. May adblock and its IT team get it twice on Sunday in the worst place possible and without lube.
May 1, 2024
Unprompted review
Reply from AdBlock
Hi, We would be happy to help troubleshoot so you don't see our page every time you sign in. Feel free to open a ticket at https://helpcenter.getadblock.com/hc/en-us/requests/new so we can help you. If you choose to open a ticket, we ask that you please use polite language when interacting with our support team. Thanks for your time. — Kat C., AdBlock Support
Paid £9.95 but no reduction in ads so…
Paid £9.95 but no reduction in ads so cancelled only to find that they were trying to bill me every month. Arranged a chargeback with my bank and a block on the monthly fee but each and every month they try and take a payment which my bank blocks.
November 24, 2023
Unprompted review
Reply from AdBlock
Hi, Could you please double-check the merchant name associated with your transactions? There are many ad blockers with similar names and one of our competitors has a £9.95 plan. I sent you a request for more information so we can look for your subscription. I look forward to hearing from you! — Kat C., AdBlock Support
Update: Hi, we haven't yet heard back from you. If you have a moment to double-check the merchant name and would like to get in touch with our support team, please feel welcome to open a ticket at https://helpcenter.getadblock.com/hc/en-us/requests/new — Kat C., AdBlock Support
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Do notr install! Does opposite of what it says--with its own ads
Absolutely the last straw. I was in the flow writing a very important work letter. Fully concentrating and exactly on track, an entire web page opens and a biog ugly stop sign appears to tell me my AD BLOCKER has been updated. Please don't scroll away--gibberish. It was signed, "Love, AdBlock."
The nerve of a place purporting to block ads, interrupting people's daily lives WITH AN AD THAT POPS UP, well, it should be banned. What makes the creators of these moronic tactics think this would entice me to BUY the paid service?
DO NOT INSTALL THIS! Trust me! Use uBlock Origin or a different ad blocker that lets you work in peace.
This pop up baloney has finally happened one too many times. I actively sought how to review this, and will also be reporting its false and deceptive tactics.
April 29, 2024
Unprompted review
Reply from AdBlock
Hi,
Thanks for sharing about your experience.
For non-Premium users, we populate the update page when we update the extension to keep you informed on changes we've made and as a reminder to support AdBlock if you find the software beneficial. We don't track who has previously paid unless your extension is already upgraded to Premium (and in that case we won't show you the update page at all).
There is no obligation to pay and you are welcome to close the page by clicking the "x" on the tab at the top of the page if you've already paid or prefer not to support us at this time. If you have already upgraded to Premium and are still seeing the update page, please see this article for steps to redeem your upgrade: https://helpcenter.getadblock.com/hc/en-us/articles/9738481187347-Unlock-AdBlock-Premium
Feel welcome to open a ticket at https://helpcenter.getadblock.com/hc/en-us/requests/new with any questions or any additional feedback.
— Kat C., AdBlock Support
Pop-up generating ad blocker
Daily updates and begging for money in pop-ups is not my idea of an ad blocker
April 29, 2024
Unprompted review
Reply from AdBlock
Hi,
Thanks for your feedback.
Here's more about how our contribution page works: For non-Premium users, we populate the page when we update the extension to keep you informed on changes we've made and as a reminder to support AdBlock if you find the software beneficial. We don't track who has previously paid unless your extension is already upgraded to Premium (and in that case we won't show you the update page at all).
There is no obligation to pay and you are welcome to close the page by clicking the "x" on the tab at the top of the page if you've already paid or prefer not to support us at this time. If you have already upgraded to Premium and are still seeing the update page, please see this article for steps to redeem your upgrade: https://helpcenter.getadblock.com/hc/en-us/articles/9738481187347-Unlock-AdBlock-Premium
Feel welcome to open a ticket at https://helpcenter.getadblock.com/hc/en-us/requests/new with any questions.
— Kat C., AdBlock Support
Scam do not enter your credit carScamd…
Scam do not enter your credit card details
April 21, 2024
Unprompted review
Reply from AdBlock
Hi, We have reached out to request more information about your experience. Please note that there are many ad blockers with similar names. We'd love to confirm that your payment was for our product, AdBlock. We look forward to hearing from you! — Kat C., AdBlock Support
Edit: Thank you for following up with your information. I was not able to find any transactions associated with your email address. If you have any other documentation of the transaction, please open a ticket with us at https://helpcenter.getadblock.com/hc/en-us/requests/new so we can help. If you find that the transaction is for a different merchant, please let us know and we can help you track down their support information.
I love it it is so great not to be…
I love it it is so great not to be bothered with ads
April 9, 2024
Unprompted review
Reply from AdBlock
Hi Linda,
I'm happy to hear you're enjoying AdBlock! Thanks for your review!
— Kat C., AdBlock Support
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I've used the free version for a year…
I've used the free version for a year and just signed up to pay $20/year, which is a pittance to pay for being able to use the web with no autoplay video ads, no banner ads, no ads whatsoever. I find the autoplay video ads, in particular, to be unbearably intrusive. And for $20 *a year* I don't have to see them. Thank you!!!
March 21, 2024
Unprompted review
Reply from AdBlock
Hi Maddie,
Thanks for your review! I'm happy to hear you're enjoying AdBlock. We appreciate your support. Please feel welcome to open a ticket at https://helpcenter.getadblock.com/hc/en-us/requests/new if you run into any questions or if there is anything we can do to improve your experience.
— Kat C., AdBlock Support
This is a total scam does not do what…
This is a total scam does not do what it proclaims to do. I lodge my complaint and requested that they cancel the account and a give me full refund. They did everything within their power to persuade me not to cancel what I thought to be a yearly subscription which turned out to be monthly. They offered several reductions in the fee, several three months. I insisted that I wanted a full refund and to cancel the account. They cancelled my subscription but failed to give me a refund as promised. Then they bombard you with emails asking you to reinstate your account Total and outright scam
February 22, 2024
Unprompted review
I paid for Adblock Premium
I paid for Adblock Premium. However, I regularly (every day or two) find that it reverts to the free version. I have to go through the process of "Upgrading" and then select I have already upgraded, put in my Paypal email address, wait for a new verification code, enter the code and then set all the options I want to use.
I contacted Customer Service (ticket 263916) and was told that developers are working on a fix but no estimated fix date. Can I have a refund - no, I can't, apparently.
Wasted my money
March 1, 2024
Unprompted review
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