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Rated 1 out of 5 stars

I had a very bad experience with this company. I had this subscription for around 3 years, but the service itself is basically useless and I wasn’t actively using it. I was not clearly awa... See more

Company replied

Rated 1 out of 5 stars

After having a truly less experience using this system I can promise you that after meany requests to stop them taking my money they not only did not respond they added another subscription charge to... See more

Company replied

Rated 5 out of 5 stars

AdBlock - seems to do what it says really well (Jan.2019) ONLY from getadblock.com or Chrome Webstore downloads . Cuts down most adverts & stops all those annoying instant video ads, or at l... See more

Rated 1 out of 5 stars

Auto subscription increased payment by over 600% I guess "Revolver" is the parent company as all on line correspondence via their link.....3 attempts to contact to instigate the 60 day refund policy... See more

Company replied

Company details

  1. Software Company

Information provided by various external sources

We built AdBlock to provide a worry-free and distraction-free Internet experience for everyone. It is used by tens of millions of users worldwide on all major browsers in more than 30 languages. Created by Michael Gundlach in 2009, AdBlock is now one of the most popular browser tools in existence.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware keeps charging after unsubscribing

Installed the app was charged 14.99 cancelled the subscription as adblocks instructions for iPhone then noticed was charged again even though I’m unsubscribed according to the app. I had to create an account on the Adblock website and unsubscribe again from there. From the reviews I can see this happens to most people. Unsubscribing the way they tell you to doesn’t stop them charging you.

March 6, 2024
Unprompted review
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Rated 1 out of 5 stars

Terrible! Absolutely terrible!

Honestly the most pathetic customer service after I realised that some random PayPal monthly payment was setup at different costs. Cancelled the PayPal payments and now they refuse to give me my money back.

Not worth speaking to their customer service as they are like continuous robots that respond with the same email on a continuous loop despite providing evidence of the charges.

Not worth using the service, just watch with ads as the application itself doesn't even work anyway.

February 22, 2024
Unprompted review
AdBlock logo

Reply from AdBlock

Hi, We have no record of any payments with your email we also have no support requests with your email. You are most likely using Total Adblock which is frequently confused for our product: https://www.trustpilot.com/review/totaladblock.com. If you are certain this is for our product, just reach out to us at help@getadblock.com and we'll be happy to take a look. We are happy to provide a refund (which is another reason I don't believe this is for our product).

Rated 2 out of 5 stars

Adblock now spams users with ads.

Adblock now spams users with ads.
Have been sending them them a £10 monthly direct debit donation for 3 years, but today have stopped it. Adblock is now showing pop-up adverts for "Premium" version of Adblock near the top right of the screen, and today it opened up a new window promoting the cookie blocking feature.
Adblock is now doing the what it says it prevents.... Popup Ads.

February 9, 2024
Unprompted review
AdBlock logo

Reply from AdBlock

Hi Shaun, We're sorry for the inconvenience this created. You can prevent messages like those from showing by deselecting "Allow AdBlock to show me messages on webpages when relevant" on the General tab in AdBlock's Options menu. If you need additional assistance please contact us through our Help Center (click on Submit a ticket at the bottom of the main page) where we can provide much more personalized and fast assistance.

Rated 5 out of 5 stars

Amazing.

This adblocker is just amazing. It does not only completely block all the weird ads that show up on websites but it also blocks pop up ads, video ads, and music ads. The good thing is that its also free unlike other adblockers that ask you to pay right after you've installed the app. On the daily average it saves me from manually spending 5 hours skipping ads. I have now been using it for about 5 months and in total it has blocked 36,812 ads for me. Cannot survive without it.

January 23, 2024
Unprompted review
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Rated 4 out of 5 stars

Amazing app although it hasn't been…

Amazing app although it hasn't been blocking youtube ads for some time

December 13, 2023
Unprompted review
AdBlock logo

Reply from AdBlock

Hi, We should not be seeing ads on YouTube. If you need assistance, please reach out to us: help@getadblock.com.

Rated 1 out of 5 stars

The Irony of Adblock Spamming Pop-Ups and Other Shady Behavior

This really should be a 5 star app but they have just started pop-ups spamming for premium. I get it, you need to make some kind of income from an amazing app you've given out free for years but there must be some other way of advertising premium service than pop-up spam forced on your users, the very thing that your app has built its reputation on preventing. I am actually one of the users that might have got premium but not now, not with this behavior.

UPDATE 2: They seem to have fixed this since the time I wrote this review because I've not seen any pop-ups from them for a while but I'm leaving my rating up and actually downgrading it from 2 stars to 1 star because while the review was legit they tried to get my review taken down by first requesting my personal details including FULL NAME and PHONE NUMBER, and when that didn't work they tried to flag this review and get it taken down as not a genuine review of their product. Unfortunately for them I was able to verify my usage with trustpilot and for good measure I verified this trustpilot account too. If they'd just replied to this review with an honest response I would have listened but simply trying to get it flagged because their rating was bombing is in my opinion shady practice and is customer relations deserving of a 1 star rating.
UPDATE 3 (FEB24):
1. Just had entire tab force open with a full page advert for adblock premium.
2. Youtube now bottlenecks browsers using this extension so if you try to watch youtube with this Adblock active, the video will lag and buffer to th point of being unwatchable. This is a fact, i have tested it personally and there's a reddit thread of people with the same experience.

December 8, 2023
AdBlock logo

Reply from AdBlock

Thanks for your feedback. We're very sorry for the issues you've experienced. We request information so we can better assist you. If you'd like assistance addressing these issues we encourage you to reach out to us directly.

Rated 5 out of 5 stars

Incredible

I've had this AdBlock for only a few weeks and it's block nearly 7,000 ads, FOR FREE. This website has completely changed how I use the internet. It's now the first thing I'm downloading on a new laptop.

December 1, 2023
Unprompted review
Rated 2 out of 5 stars

Adblock is now asking users to upgrade

Adblock is now asking users to upgrade, with those pop-ups near the top right of the chrome window.
Interesting. Adblock is now doing what it says it prevents. Ads. For itself.
I understand Adblock is a business, however have some integrity guys. Adblock spamming us with ads is beyond ironic.

November 26, 2023
Unprompted review
AdBlock logo

Reply from AdBlock

Hi Mike, you can disable our messages. Just go to the Advanced tag in AdBlock and deselect the option "Allow AdBlock to show me messages on webpages when relevant". If you continue to see the message you likely have a different ad blocker installed. Just reach out to us at help@getadblock.com with a screenshot of what you are seeing and we can take a look.

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Rated 5 out of 5 stars

AWESOME

honestly just amazing. blocks every ad and if it misses something you have the option to hide it, even if the feature is a little wonky it works so well 99% of the time!!!! i love it so much

November 4, 2023
Unprompted review
Rated 4 out of 5 stars

only thing wrong is how it asks me to…

only thing wrong is how it asks me to send them money everytime i change or update my browser,i sent them some money once and NOT AGAIN!

October 18, 2023
Unprompted review
AdBlock logo

Reply from AdBlock

Hi Peter, Thanks so much for your feedback.

Here's more about how our contribution page works: For non-Premium users, we populate the page when we update the extension to keep you informed on changes we've made and as a reminder to support AdBlock if you find the software beneficial. We don't track who has previously paid unless your extension is already upgraded to Premium (and in that case we won't show you the update page at all). The contribution page also displays just after installing AdBlock so it sometimes appears even though you have recently contributed or have a Premium subscription.

There is no obligation to pay and you are welcome to close the page by clicking the "x" on the tab at the top of the page if you've already paid or prefer not to support us at this time.

If you are seeing the page any more than the scenarios described above, please reach out to us at help@getadblock.com so we can take a look at your situation and make sure it no longer appears when it shouldn't.

Rated 5 out of 5 stars

Excellent

Hi, just chipped in with a small donation. Great job all round guys. Thanks

August 16, 2023
Unprompted review
AdBlock logo

Reply from AdBlock

Thanks so much for your review and your support!

Rated 5 out of 5 stars

What's with the negative reviews?

These poor reviews have to be from people confusing this adblocker for another, I've yet to run into issues with AdBlock for the 7 years I've been using it,

I used to see Adware 24/7 before and constant YouTube ads - adblocker has significantly improved my online quality of life

I literally can't use Chrome without it - not sure if they offer iOS/Android adblocking but I just use Opera in that case.

May 24, 2023
Unprompted review
AdBlock logo

Reply from AdBlock

Hi Tee, Thanks for your review! We spend quite a bit of time battling folks that confuse us for Total Adblock (which is not our product). And yes, we do offer AdBlock on mobile devices: https://helpcenter.getadblock.com/hc/en-us/articles/9738495709971-How-can-I-block-ads-on-my-mobile-device-

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Rated 5 out of 5 stars

Updating a negative review

Last month I downloaded Total AdBlock by mistake, believing it was an upgrade of the 5-star Edge AdBlock. Although I was puzzled by the split in reviews - either 5-star or 1-star with few ratings in between - based on my positive experience with Edge AdBlock, I downloaded the extension anyway. It did not go well!

Miscellaneous, non-stop ads filled the entire screen, and ads for Total AdBlock itself popped up on virtually every click. Frustrated, I disabled both extensions. The relief was overwhelming! I left a 1-star review!

Not until I chatted online with an agent did I realize that there are two ad block extensions with similar names. I have re-enabled the Edge version and continue to be 5-star happy with it.

May 12, 2023
Unprompted review
AdBlock logo

Reply from AdBlock

Thanks so much for updating your review Priscilla! We are frequently confused for Total Adblock which is made by a completely different company. We appreciate your pointing that out in your review. Hopefully other reviewers will see this and realize they may have done the same! --AdBlock

Rated 5 out of 5 stars

Adblock: A must have app

I've found that Adblock works extremely well on Chrome106.0.5249.126 on my Galaxy tablet.

It removes ALL the annoying ads and delivers the web pages as they are designed to be seen.

It's particularly good at removing them from YouTube videos.

All this is provided for FREE

It is possible to send payment to the company (a paid subscription or a one off amount of your choosing) if you wish to do so

May 12, 2023
Unprompted review
Rated 4 out of 5 stars

They usually work, but think twice about using them.

It seems these ad blocks are sometimes effective, but free sports streaming sites, for instance, can now obviously detect your ad blocker, so you don't get past go. The other thing people need to think about is that a lot of free sites we access are free because they have ads - but if everybody has an ad blocker, such free sites are no longer viable and will go out of business eventually. The reply to my comment by AdBlock is appreciated and makes sense. I don't mind ads on free sites as long as they are not too intrusive or try to hi-jack you to somewhere else!

April 24, 2023
Unprompted review
AdBlock logo

Reply from AdBlock

Hi Trevor, We completely agree with your feedback! And it's exactly why we offer the option to allow Acceptable Ads. You can learn more about this option in our Help Center: https://helpcenter.getadblock.com/hc/en-us/articles/9738480686483-About-the-Acceptable-Ads-program-and-non-intrusive-ads.

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Rated 5 out of 5 stars

Good So Far

Appears to do what they claim.

January 10, 2023
Unprompted review
AdBlock logo

Reply from AdBlock

Hi there! We don't have a free trial since AdBlock is indeed free. Is it possible you're using Total Adblock? We get a lot of reviews like yours for them, but we're not affiliated with them in any way.

Rated 1 out of 5 stars

i wanted to get a monthly try a lot goes wrong

i wanted to get a monthly try and it said on the payment slip i would get that, so I went through with paying and was charged for a whole year. I am trying to get a refund since 2 days and wrote already 5 emails asking for a refund, I could cancel the subscription online they didnt offer a payback till now even they say they contact you after one day latest mostly sooner. since now i don´t even know if that email communication is working nobody has contacted me so far. I also can not register on there website it always says sth like invalid token. apart from the vpn being worse to others i used before is the costumer service up till now not existing at all. all in all a very useless and tiresome experience

yeah I am just realising that I am writing a review for the getadblockVPN, but some how it was filed under a getadblock.com review,
Still the VPN is affiliated with them or at least they are offering the VPN on their app as an additional feature. the free getadblock is great but their VPN and their service was very disappointing, they onl answer my mails after I contacted paypal and they wrote to them. then they wanted me to tell paypal that they paid me and refunded me although they have not done this. it was a very strange experience , corporate careless and /or on purpose abuse

October 30, 2022
Unprompted review
AdBlock logo

Reply from AdBlock

Hi there! Thank you for your review. What you're describing is not how AdBlock works, particularly since we don't offer a free trial (AdBlock is free unless you choose to upgrade to Premium or make a contribution to our team). Is it possible you're using another ad blocker with a similar name, such as Total Adblock? We get a lot of reviews that sounds like this for Total Adblock, but we are not affiliated with them in any way.

Rated 5 out of 5 stars

Taking my money for no good reason

Below was posted by myself. It seems that I was mislead by a company called TOTAL adblock which is not related to Adblock.
My apologies.
That said is Adblock is doing something about this misuse of their good name?

On the 9th of this month I signed upfor the TotalAdblock and paid using PayPall 35,09 euro.
A few hours later they agian took the same amount and another 47,19 euro.
I have no idea why and did not give permission to do so, at least not to my knowledge. I immediately send them a message for a ful refund (82,28 euro), however they did not reply, also not on my reminder. I have asked PayPal to intervene

October 9, 2022
Unprompted review
AdBlock logo

Reply from AdBlock

Hi there! We're sorry to hear of the trouble, but we're not affiliated with Total Adblock in anyway. Would you mind moving this review to the Total Adblock Trustpilot page? (And if you'd like to install an ad blocker that won't cause these issues, check out getadblock.com. We've been around for more than a decade and our ad blocker is free unless you choose to support us a with a contribution.)

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