Getflix Reviews 

1,208
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Users frequently emphasize the exceptional quality of the core service, which remains dependable over many years of continuous use. Customers consistently praise the reliable streaming performance, noting that network setup is straightforward and the platform operates smoothly. Furthermore, the technical support team receives widespread appreciation for being remarkably fast, respectful, and competent at solving complex problems. Some reviewers were not happy with initial contact hurdles, mentioning difficulties reaching out via the website support link before successfully receiving assistance. A few consumers also experienced occasional data center outages or temporary connectivity disruptions when changing their home internet service providers.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a reliable and stable setup that... See more

Customer service

People report positive experiences with customer service, noting that support agents are consistently... See more

Response time

Users describe positive interactions with response time, highlighting that customer support is consistently... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that it is very easy to use on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support from the Getflix team in resolving an issue with my content through their VPN. They responded and resolved the issue fast and with clarity of what I needed to do. Been with the... See more

Rated 5 out of 5 stars

The support is very good even with the occasional data center outage that happens from time to to time. Maybe 1-3 times a year. I use it to stream services outside Australia and it works a treat... See more

Rated 5 out of 5 stars

I have been a satisfied Getflix customer for many years. The staff are exceptionally friendly and helpful. They answer questions/problems quickly and will resolve any difficulties no matter how long i... See more

Rated 5 out of 5 stars

Been using them on the lifetime subscription since 2018. The best service or decision I've made regarding streaming. Moved isps and home and it continues to work flawlessly with DNS setup in my router... See more


Company details

  1. DNS Provider
  2. also in
  3. VPN Service

Information provided by various external sources

Getflix allows users from all over the world to easily access popular global streaming video and music services. Getflix uses Smart DNS and VPN technology to bypass the blocking and open up this amazing world of entertainment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,208)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Excellent service! Allows me to watch my favourite catch-up services from back home. Great support as well. Highly recommended

December 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Five stars for customer support

I had an odd issue which wasn't really supported by Getflix but they went above and beyond to assist and still fixed the issue. Their customer support is great.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Charged After Trial Despite Multiple Cancellation Emails

I signed up for a 3-day trial subscription with this company, and despite sending ~ ten emails requesting a cancellation, they still charged my account. Their customer service never responded properly, and there was no transparent way to cancel the subscription. This website feels like a complete scam. I strongly advise everyone to stay away.

Update : Finally got my refund

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I have been a very satisfied Getflix…

I have been a satisfied Getflix customer for many years. The staff are exceptionally friendly and helpful. They answer questions/problems quickly and will resolve any difficulties no matter how long it takes. It id not difficult to setup Getflix with the clear instructions and responsive staff.

November 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great customer service

Getflix are quick to respond to the odd issue you get and usually resolve it quickly . I find their service to be very reliable and have been a user of their service for many years

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Getflix for many years and…

I have used Getflix for many years and it has been very reliable. On the occasions, and there have been several over the years, when the streaming service improve their IP location detection, Getflix customer care always find a way to get me back up and running.

September 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good prompt response

Had problem with connection. Emailed the support team and honestly wasn’t expecting any prompt response. To my surprise, the support team responded quickly, politely and they were helpful. Thank you!

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Trial subscription scam - DOESNT LET YOU CANCEL

Worst trash that I ever used, I did a trial then they didnt let me cancel, i emailed them isntantly they replied to me after it charged me already for it, I kept insisting for a refund but they kept refusing, so I tried to use that trash, but guess what? netflix detects it and blocks it so I wrote the support again, been waiting for them to reply now for 5 days ABSOLUTELY NOTHING.

Stay as far away as you can from those crooks.

July 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

A1 customer support

Brilliant customer support and always quick and happy to help. The rare times there is an issue, the team get it resolved within a day or two.

June 3, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have been using for 15 years

I have been using for 15 years. Service has been excellent. Response to any issues is lightning fast and helpful. Of course, not problem free, but they are dealt with by humans promptly. Couldn't be happier

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

Have been a customer of theirs fohr a…

Have been a customer of theirs for a long time and there's DNS services brilliant however they're getting a one-star rating because of how they treated us I could log into my account last night as my subscription had run out so I logged in and went and paid for another year as soon as I had paid everything stopped working so I logged out and when I tried to log back in I got a message saying my account had been disabled. So basically they took my money charged my card and then disabled my account we've not been able to watch any of our TV shows as a family and missed it important live stream on channel 7 of a family member on the news overseas causing considerable distress to members of our family. We emailed them and had a pretty useless reply saying it will have to be referred to the billing department haven't heard anything back cannot watch any TV and I'm pretty disgusted by the way a loyal customer has been treated. Sadly I doubt they even care about this review and I doubt they'll even bother to reply we'll see

May 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look