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Getflix Reviews 

1,208
•
TrustScore 5 out of 5

4.8

DNS Provider
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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Users frequently emphasize the exceptional quality of the core service, which remains dependable over many years of continuous use. Customers consistently praise the reliable streaming performance, noting that network setup is straightforward and the platform operates smoothly. Furthermore, the technical support team receives widespread appreciation for being remarkably fast, respectful, and competent at solving complex problems. Some reviewers were not happy with initial contact hurdles, mentioning difficulties reaching out via the website support link before successfully receiving assistance. A few consumers also experienced occasional data center outages or temporary connectivity disruptions when changing their home internet service providers.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a reliable and stable setup that... See more

Customer service

People report positive experiences with customer service, noting that support agents are consistently... See more

Response time

Users describe positive interactions with response time, highlighting that customer support is consistently... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that it is very easy to use on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support from the Getflix team in resolving an issue with my content through their VPN. They responded and resolved the issue fast and with clarity of what I needed to do. Been with the... See more

Rated 5 out of 5 stars

The support is very good even with the occasional data center outage that happens from time to to time. Maybe 1-3 times a year. I use it to stream services outside Australia and it works a treat... See more

Rated 5 out of 5 stars

I have been a satisfied Getflix customer for many years. The staff are exceptionally friendly and helpful. They answer questions/problems quickly and will resolve any difficulties no matter how long i... See more

Rated 5 out of 5 stars

Been using them on the lifetime subscription since 2018. The best service or decision I've made regarding streaming. Moved isps and home and it continues to work flawlessly with DNS setup in my router... See more

Company details

  1. DNS Provider
  2. also in
  3. VPN Service

Information provided by various external sources

Getflix allows users from all over the world to easily access popular global streaming video and music services. Getflix uses Smart DNS and VPN technology to bypass the blocking and open up this amazing world of entertainment.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,208)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Okay so my iphone was being hacked

Okay so my iphone was being hacked at the time and I was scared that I was going to loose my accounts, but getflix I adore, you’re all so pleasant and nice and helpful!! But ty again because I was absolutely 110% sure and scarred I was gonna loose my account.

May 28, 2024
Unprompted review
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Rated 2 out of 5 stars

Very bad customer service....

Very bad customer service....
I have had to write so many e-mail about been charged twice for the same subscription cause I changed my e-mail address before.
Now they refuse to reply to any of my support calls now...
its also very expensive to other competitive services...

Shame. as they used to be quite good.

May 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service and follow up

The Getflix team answered speedly to my initial contact (less than 15 minutes) and addressed the issue effectively. Within 24 hours, the problem was resolved. I highly appreciate the fact that they informed me (as they had promised) when the issue was resolved (and didn't leave me guessing whether the system has working or not). They also provided clear step-by-step instructions to reset the system on my end. Excellente service! Thanks

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome support

I have used the getflix support several times over the years. Always fast, efficient and effective. Brilliant, 5*

May 3, 2024
Unprompted review

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