GetProtected Reviews 403

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, patient, and take the time to clearly explain everything, ensuring a thorough understanding of options. The overall service is frequently described as first-class, with consumers appreciating the efficiency and ease of the user experience. However, some customers mentioned issues with the contact process, specifically regarding information being relayed incorrectly and feeling pressured during calls. A few people also noted that despite asking for quotes to review later, they were kept on the phone for an extended period and felt that agents were pushy, offering what they thought was best rather than what was requested.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Service

Customers had positive experiences with service. Reviewers praised the helpfulness and professionalism of the... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and clarity of the process. Many... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Some customers appreciated being given contact details for... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had the pleasure of speaking with Ben Moss to go through my life insurance options, and I couldn’t be more grateful for his help. He took the time to clearly explain everything, an... See more

Company replied

Rated 5 out of 5 stars

I had such an exceptional experience with Keah, when purchasing life insurance. Initially, I was entirely unaware of what insurance cover I would require - but felt entirely at ease when Keah was expl... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Get Protected for your life insurance policy. I had an absolutely great experience with Mr Saif Khan who went above and beyond to get my family and I protected. He was very pol... See more

Company replied

Rated 5 out of 5 stars

The lovely lady I spoke to was so nice and patient with me, unfortunately the line seemed to cut in and out when she gave me her name, but even during some pretty difficult questions she was very pati... See more

Company replied


Company details

  1. Life Insurance Agency

Written by the company

GetProtected offers tailored life insurance designed to safeguard your family’s future. Providing financial security through flexible term cover, it ensures peace of mind when it matters most. Simple, trusted protection for life's uncertainties — your loved ones, always protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good and patient

Very good and patient
Love your service

September 29, 2025
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Reply from GetProtected

That’s brilliant, Benjamin! We’re so pleased you were happy with the service and that everything was handled with care. We really appreciate your kind words.

Rated 5 out of 5 stars

Had a top notch service advisor and…

Had a top notch service advisor and detailed information from Leon clarke. He was very patient with answering my questions.

September 26, 2025
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Reply from GetProtected

That’s lovely feedback, Ann! We’re thrilled you were happy with the level of service and detail. Thanks for sharing your experience.

Rated 5 out of 5 stars

He was very clear and concise.

He was very clear and concise.

September 26, 2025
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Reply from GetProtected

Thanks, Kareem! We’re so happy everything was explained clearly and to the point. Appreciate you taking a moment to leave a review.

Rated 5 out of 5 stars

The advisor Jamie was so nice and made…

The advisor Jamie was so nice and made everything easy

September 26, 2025
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Reply from GetProtected

That’s great to hear, James! We’re delighted Jamie made everything simple and straightforward for you. He’ll be really happy to see your feedback.

Rated 5 out of 5 stars

Every information needed was well…

Every information needed was well explained, so clearly understood.

September 18, 2025
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Reply from GetProtected

Thanks so much, Richard! We’re thrilled everything went smoothly and was clearly explained. We really appreciate your kind feedback.

Rated 5 out of 5 stars

Quality of service

Apparently, this review is for the application process. Matthew took me through the process professionally and was patient, responding to my queries. He took me through the products available and the policy itself, providing more clarity.

September 24, 2025
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Reply from GetProtected

That’s wonderful to hear, Omoleye! We’re so pleased the application process felt smooth and professional. Thanks for taking the time to share your thoughts.

Rated 4 out of 5 stars
GetProtected logo

Reply from GetProtected

Thanks for your feedback, Elizabeth! We’re glad things went smoothly overall, and we’ll keep working on making the process even quicker.

Rated 5 out of 5 stars

Good explanation and care

Good explanation and care

September 17, 2025
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Reply from GetProtected

That’s lovely, Nelson! We’re so happy you felt well looked after and that everything was clearly explained. Appreciate your kind words.

Rated 5 out of 5 stars

the staff who spoke to me was good and…

the staff who spoke to me was good and patient.
I don't have much experience with get protected hoping to have a good one with them.

September 16, 2025
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Reply from GetProtected

Thanks for taking the time to leave a review! We’re delighted you were satisfied with the service and always welcome suggestions on how we can make it even better.

Rated 5 out of 5 stars

Great service

Great customer services ,all queries were answered

September 18, 2025
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Reply from GetProtected

Hi Rishi, thank you for your review. We’re so pleased you found the service great and all your queries answered.

Kind regards
GetProtected.

Rated 5 out of 5 stars

Wonder future

Wonder future

September 18, 2025
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Reply from GetProtected

Hi Neetaben, thanks for your feedback — it’s great to hear you’re feeling positive about the future.

Kind regards
GetProtected.

Rated 5 out of 5 stars

friendly helpful patient

September 16, 2025
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Reply from GetProtected

Hi Kev, thank you for your kind words. We’re glad you found the service friendly, helpful and patient.

Kind regards
GetProtected.

Rated 5 out of 5 stars

Step by step guidance

September 16, 2025
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Reply from GetProtected

Hi Kasumpa, thanks for your review. We’re pleased you found the guidance clear and step by step.

Kind regards
GetProtected.

Rated 5 out of 5 stars

Lovely guy explained everything and…

Lovely guy explained everything and made sure I understood all details

September 15, 2025
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Reply from GetProtected

Hi Lisa, thank you for your lovely feedback — we’re so glad everything was explained clearly and you felt looked after.

Kind regards
GetProtected.

Rated 5 out of 5 stars

Very good service

Very good service , now I am coverd

September 8, 2025
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Reply from GetProtected

Hi Geevarghese, thanks for your review. We’re delighted you found the service very good and feel well covered.

Kind regards
GetProtected.

Rated 5 out of 5 stars

Seller was very clear and helpful

Seller was very clear and helpful

September 12, 2025
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Reply from GetProtected

Hi Luca, thank you for your review. We’re glad you found the seller clear and helpful.

Kind regards
GetProtected.

Rated 5 out of 5 stars

Prompt feedback

Prompt feedback

September 4, 2025
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Reply from GetProtected

Hi,
Thank you for your review. We’re glad you were happy with the prompt feedback.
Kind regards,
Get Protected

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