GK Figure Worldwide Reviews 

304
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, often describing them as beautiful and wonderful. Many consumers also appreciate the careful packaging, which helps ensure items arrive undamaged. Additionally, some people report positive interactions with customer service, noting prompt responses and helpful assistance. However, some customers also noted significant issues with order fulfillment and delivery, including extremely long delays and, in some cases, never receiving their pre-ordered items or refunds. The minority of people were dissatisfied with customer service, citing slow communication, ignored emails, and a lack of resolution for problems. Furthermore, several reviewers received products that were broken or damaged upon arrival.

What people talk about most

Product

Clients share ambiguous opinions on product quality and condition upon arrival. Many reviewers express... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting significant... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent condition of items upon... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping, timely... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction due to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Buying was easy enough, figure was high quality. There was some damage during shipping, they didn't do much about rectifying it. Told me to glue it back together.

Rated 4 out of 5 stars

The packaging is handled with care, though orders take a great deal of time to deliver - my items did not arrive until a year and a half after purchase due to standard ocean freight shipping.

Rated 4 out of 5 stars

This was my first time ordering this site, I received the statue without any problems. I was able to use a coupon to purchase it at a lower price, so I'm very satisfied. I'd like to use this serv... See more

Rated 2 out of 5 stars

I have ordered multiple figures from GK Figure over the years. But haven’t ordered anything in 2025 as I am still waiting for multiple orders from 2024 & 2023 to arrive. Their feedback is slow and... See more


Company details

  1. #43 of 45 best companies in Collectibles Store
  2. #2 of 2 best companies in Figurine Shop
  3. #100 of 103 best companies in Hobby Store

Written by the company

We collaborate with various studios in China. (Jimei Palace, Revive Studios, Queen Studios, Light Year Studios, Iron Kite Studios, Cloud Studios, Top Studios, Magic Cube Studio, more and more) We provide FAST SHIPPING in every parts of country. We have great service with professional team Any type of collaboration welcomed! Trusted seller with best price.


Contact info

3.3

Average

TrustScore 3.5 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(304)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraudulent company?

I am using translation software
Some parts may be incorrect.

I purchased a product that has already been released
It has not been shipped after payment
I've been waiting patiently, but I haven't heard from them since then, and there seems to be no refund or anything.
I was not able to contact the company for any inquiry. I was not able to contact them because they are overseas.
I think it would be better not to use it.

Translated with DeepL.com (free version)

May 9, 2023
Advertisement
Rated 1 out of 5 stars

I pre-ordered Sailor Moon Luna and…

I pre-ordered Sailor Moon Luna and Artemis wedding figures and never received them I paid a deposit I emailed customer service when they would be shipping and nobody even responded the my order number is No. 12099

April 26, 2023
Rated 4 out of 5 stars

My First Experience

My first experience purchasing from this seller went pretty smoothly and with ease. However, when I received my item (Black Clover Asta Statue), it had multiple issues such as the tail tip was broken and Asta has a crack on his knee. I am not to sure how to fix these issues but overall I really do love the statue. I also had no way of really tracking my item so I didn’t know when it was gonna come in.

April 25, 2023
Advertisement
Rated 1 out of 5 stars

I never received the figure

I never received the figure, delays in receiving the order, you send messages to the contact email and they do not answer or they answer after months, the worst store I have been able to place an order in, I ended up canceling it

April 1, 2023
Advertisement
Advertisement
Rated 5 out of 5 stars

Good Company

They are legitimate! The pricing was amazing and the shipping price was also good. It will take a long time to ship but well worth it if you want to get your items at a cheaper price!

May 8, 2023
Rated 1 out of 5 stars

they separated me from my bd (gintoki)

i never write reviews ever but they sent me this link via email and were like “how were we ^__^?” oh? this b!tch wants me to snitch so i will

I preordered a limited edition figure in March last year and the release date was a few months from the time i placed the order so fast forward to SIX MONTHS past the release date and my shi is not only nowhere to be found it didn’t even ship! which reminds me of this lie “If the item(s) fail to ship after 6 months from the Estimate to Arrive (ETA) month provided at the time of purchase, customers are entitled to a full refund of the purchase amount.” they thought i wouldn’t notice lmaoo

i tried contacting customer service and sent emails nonstop but it was futile cuz nobody responded and it stayed like that for months but i didn’t give up i kept nagging i spent $416 TF

when they finally responded they told me the item i PREORDERED was out of stock? hmm “Cancellation will be done automatically if product out of stock” this yall? they had the audacity to offer me a 50% coupon as an apology JUST GIVE ME MY MONEY i asked for a refund they agreed then took sooo long AND the amount was deducted mind u they would’ve never considered responding until i threatened to take it to court so yea run away if u value ur money.

March 12, 2023
Rated 4 out of 5 stars

beautiful but fragile

Your product are great but one part came brocken so I had to repart it myself and for a +600$ statue it's kind of sad you don't have spare parts to help your customers. (It was the belt on the back so not a big piece of the statue)

February 19, 2023
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look