GK Figure Worldwide Reviews 

303
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their beauty and craftsmanship. Many reviewers also highlight the careful packaging, ensuring items arrive in perfect condition without damage. Some people experienced good communication and timely delivery. However, some customers experienced significant dissatisfaction due to extremely long delays in receiving orders, with some pre-orders never arriving. Some reviewers were not happy with customer service, reporting slow responses or unhelpful assistance regarding damaged products or order updates. Additionally, a few people received figures that were broken or damaged upon arrival.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers praised the excellent... See more

Order

Users describe ambiguous interactions with order experiences, with some customers expressing satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers expressing satisfaction with the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The packaging is handled with care, though orders take a great deal of time to deliver - my items did not arrive until a year and a half after purchase due to standard ocean freight shipping.

Rated 4 out of 5 stars

This was my first time ordering this site, I received the statue without any problems. I was able to use a coupon to purchase it at a lower price, so I'm very satisfied. I'd like to use this serv... See more

Rated 2 out of 5 stars

I have ordered multiple figures from GK Figure over the years. But haven’t ordered anything in 2025 as I am still waiting for multiple orders from 2024 & 2023 to arrive. Their feedback is slow and... See more

Rated 5 out of 5 stars

This is my first time ordering from this site so I was a bit worried. I was able to get my package shipped out and received my resin statue with no problems. I was notified of shipment and knew it wou... See more


Company details

  1. #43 of 44 best companies in Collectibles Store
  2. #2 of 2 best companies in Figurine Shop
  3. #100 of 103 best companies in Hobby Store

Written by the company

We collaborate with various studios in China. (Jimei Palace, Revive Studios, Queen Studios, Light Year Studios, Iron Kite Studios, Cloud Studios, Top Studios, Magic Cube Studio, more and more) We provide FAST SHIPPING in every parts of country. We have great service with professional team Any type of collaboration welcomed! Trusted seller with best price.


Contact info

3.4

Average

TrustScore 3.5 out of 5

303 reviews

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1-star

No history of asking for reviews

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3.4

All reviews

(303)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed an order almost an year ago

Placed an order almost an year ago. Never got it. No way to track your order as well. Checked with a customer agent some months back and they said it will be delivered in a month. Been 3 months since then and nothing delivered yet. Not going to order from here ever again.

July 16, 2023
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Rated 3 out of 5 stars

No contact after Order was placed

No contact after Order was placed & fully paid. No info about the parcel being sent or parcel tracking.
One Day, the parcel delivery guy simply put it in front of my door without me being present cause i did not know. A piece of the Article was broken off and needed to be glued on back again.

July 4, 2023
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Rated 5 out of 5 stars

Perfect purchase

Great team, nothing problem to buy from them. The package was very good and it’s arrived in prefect condition. The team always reply to me if you need help or advices. For me to buy from them was a very good experience.

March 5, 2024
Unprompted review
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Rated 2 out of 5 stars

This is the worst company to buy from

This is the worst company to buy from. They never respond to you trying to contact them. Orders take forever, and you never know what is going on. I gave them 2 stars instead of 1 because EVENTUALLY I did get my order, but the process in getting it was so troublesome that I'll never order from them again.

June 18, 2023
Rated 1 out of 5 stars

Potential scam

Unfortunately I placed a pre-order, it supposed to release (some time ago, a year or so), I asked a lot of times, I got generic answers (when I got one). Just lost my money, terrible experience for me.

June 9, 2023
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Rated 4 out of 5 stars

It was worth the wait

Got a my figure for much less than other websites. It took a long while before the release so I was afraid I had been scammed but I finally got it in perfect condition
I just wish I had more options for the transport company because UPS didn’t give me a choice for the delivery date

June 10, 2023
Rated 5 out of 5 stars

Scared at first but good experience

Ordered two statue from them, received them both. First one was smooth sailing, the second one was a bit trickier since it got lost in transport intraChina but they helped me get another one.
Their customer service is fairly slow but it happens.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase

The figure arrived in perfect condition and was packaged well to prevent damage. Shipping time of course is very long but they are located in China so that's to be expected. Strangely they charge extra for packaging materials. It's only $2 but still I don't think you should have to pay extra in order not to risk receiving a broken item.

May 25, 2023
Rated 3 out of 5 stars

Product good but service could improve

The statue was great and bigger then expected but the wait time for the piece was rediculas. There were no updates on it after I bought it and when I inquired about it I was directed to two different places to contact. I deal with custom statues all the time and updates on long wait times is always key.

May 19, 2023
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Rated 1 out of 5 stars

THEYLL TAKE YOUR MONEY!

First statue I ordered went through great.
Then the second......I placed it a year ago and have never seen the product or a refund
....
In fact, I'm even part of their WhatsApp and they just string you along never giving you much of an answer.
Basically, to me it looks like they just scam and take people's money if anything goes wrong etc without any explanation.

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

Fraudulent company?

I am using translation software
Some parts may be incorrect.

I purchased a product that has already been released
It has not been shipped after payment
I've been waiting patiently, but I haven't heard from them since then, and there seems to be no refund or anything.
I was not able to contact the company for any inquiry. I was not able to contact them because they are overseas.
I think it would be better not to use it.

Translated with DeepL.com (free version)

May 9, 2023

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