GK Figure Worldwide Reviews 

303
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their beauty and craftsmanship. Many reviewers also highlight the careful packaging, ensuring items arrive in perfect condition without damage. Some people experienced good communication and timely delivery. However, some customers experienced significant dissatisfaction due to extremely long delays in receiving orders, with some pre-orders never arriving. Some reviewers were not happy with customer service, reporting slow responses or unhelpful assistance regarding damaged products or order updates. Additionally, a few people received figures that were broken or damaged upon arrival.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers praised the excellent... See more

Order

Users describe ambiguous interactions with order experiences, with some customers expressing satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers expressing satisfaction with the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The packaging is handled with care, though orders take a great deal of time to deliver - my items did not arrive until a year and a half after purchase due to standard ocean freight shipping.

Rated 4 out of 5 stars

This was my first time ordering this site, I received the statue without any problems. I was able to use a coupon to purchase it at a lower price, so I'm very satisfied. I'd like to use this serv... See more

Rated 2 out of 5 stars

I have ordered multiple figures from GK Figure over the years. But haven’t ordered anything in 2025 as I am still waiting for multiple orders from 2024 & 2023 to arrive. Their feedback is slow and... See more

Rated 5 out of 5 stars

This is my first time ordering from this site so I was a bit worried. I was able to get my package shipped out and received my resin statue with no problems. I was notified of shipment and knew it wou... See more


Company details

  1. #43 of 44 best companies in Collectibles Store
  2. #2 of 2 best companies in Figurine Shop
  3. #100 of 103 best companies in Hobby Store

Written by the company

We collaborate with various studios in China. (Jimei Palace, Revive Studios, Queen Studios, Light Year Studios, Iron Kite Studios, Cloud Studios, Top Studios, Magic Cube Studio, more and more) We provide FAST SHIPPING in every parts of country. We have great service with professional team Any type of collaboration welcomed! Trusted seller with best price.


Contact info

3.4

Average

TrustScore 3.5 out of 5

303 reviews

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1-star

No history of asking for reviews

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3.4

All reviews

(303)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love the statue quality

I love the statue quality, came packaged perfectly with tons of cushioning to make sure the parts are safe.
My only issue was just a minor lack of communication, as it had taken so long to hear any updates before deciding to contact support myself, but other than that everything else was perfect!

July 11, 2024
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Rated 5 out of 5 stars

Responsive staff (WhatsApp recommended)

Received my Honkai Star Rail figurine successfully. Wait was a bit long but this is due to the studio itself, so that is understandable. GK’s staff were always responsive to my queries on WhatsApp (within the day), and they are in close contact with the studio at all times to answer my queries, so this was excellent service in my opinion. Look forward to my next order.

July 5, 2025
Unprompted review
Rated 4 out of 5 stars

So far everything went smoothly.

So far everything went smoothly and I like what I got. The reason for the 4 stars is because when I receive the item a small piece was broken off. I used super glue and somewhat for it.

July 8, 2024
Rated 5 out of 5 stars

Dream Box Alucars

Ordered one of the Dream Box Alucard figures and it showed up in perfect condition, and communication was great. Super excited to grab the matching Anderson through them soon!

March 30, 2025
Unprompted review
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Rated 2 out of 5 stars

Ghosted

I placed my order and they accepted my payment without issue. Through no fault of their own, the studio canceled production. The problem lies with trying to get the refund which is promised on their site if there are production issues. They went from being very responsive to completely ignoring my emails. This was in response to their email to me stating that I could either have a refund or apply the spent amount on another figure. Their response changed from a couple days to reply to now being two weeks with nothing.

Update: Just a couple days after placing this review, they finally refunded my money. It should not take this much time for a company to fulfill their responsibilities. They should have also been the ones to contact me once the figure was canceled, but I have doubts whether they would have done so. I will be kind and upgrade from one to two stars.

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

GK Figure is legit, people just aren't paying attention.

I've been ordering from GK Figure Worldwide for a couple years now, and I've received all of the items I've ordered. I pay attention to the release date, and understand if I pre-order something it can be a long wait *because of the fabrication process*. If you order from them pay attention to the release date window and don't expect it sooner than that, though I've gotten something I've ordered sooner several times now.

They are attentive and responsive, I've rarely had to wait longer than half a day, and never more than a day for a response to an email. I've had something nearly destroyed in shipping, but luckily the statue itself wasn't damaged and GKFigureWorldwide responded and followed up to make sure I was satisfied.

Basically, feel safe ordering from here. Just pay attention to what the site says about the release date and shoot them an email if you have a question.

May 22, 2025
Unprompted review
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Rated 4 out of 5 stars

Item arrived in perfect condition

Item arrived in perfect condition. Support was very helpful and respectful during our contact. Only reason I'm giving them a 4 instead of 5 was due to the shipping taking some time but after contact with the people at gk everything was sorted out in a timely manner.

Thank you, would definitely buy from again.

June 21, 2025
Unprompted review
Rated 4 out of 5 stars

Chris Redfield RE8 figure

This is my first time ordering with GK Worldwide so I was kinda hesitant. It took several months of waiting for the figure but when it arrived, I was beyond impressed! It was well crafted, details are amazing, and it looked exactly what they advertised. Assembling it was easy, snaps easy with magnets, and looks truly amazing. The extra accessories are great. The only flaw I could say is that when I was setting up the chest harness, it was kinda stiff and it snapped. It's not really visible since it's in the back, I don't mind it as much but the fact still remains it broke. It should have been made from silicone or some softer material. Because of that I took off a star. Besides that, overall an excellent buying experience.

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

Company & Studio Ghosted Me

I’ve not received an order i placed over a year ago and when I emailed about it they’ve completely ignored me. I’ve never used this site but have been told it’s trustworthy, i will never recommend to anyone i know who collects figures. Terrible service.

June 9, 2025
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Rated 5 out of 5 stars

I have ordered 3 figures in different…

I have ordered 3 figures in different sizes, and all of them was packaged super well. In total from ordering to shipping it was around 3 month. But all figures are such good quality so I dont mind the longer shipping time. I will order from them more in the future! 😍

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Can only say good things

Did my first order. Of course shipping takes a while and you need to watch out if the item is in stock or if its a preorder. Waited about 2 months for my in stock order to arrive and the figures are absolutely beautiful. Tracking link is provided via email, page is in Chinese but that is manageable.

After my order I even got an email from them, asking if I had received everything - got a quick response to my answer as well! Will be buying more figures in the future!

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended for Figure Collectors!

I've ordered several figures from GK Figure Worldwide, and I've been very satisfied every time. The team has always been friendly and able to resolve any issues I had quickly and efficiently. I highly recommend using the WhatsApp feature for better communication—it's fast, direct, and super helpful. Definitely recommend!

June 8, 2025
Rated 5 out of 5 stars

Authentic Resin Statues

I purchased two resin statues from them. The statues are authentic from studios! Very nice people when they noticed there were different versions of when I would like to buy, they sourced right statues for me. You may need more patience because the production and logistics take time. I was nervous about the long wait but eventually I received my orders! I definitely recommend this shop! Hope you guys enjoy your shopping experience.

June 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent communication and follow through.

Very satisfied with my experience and purchase. This company was easy to communicate with. For example, I had picked “air delivery” but after reading how I’d have to deal with US customs I messaged them about switching my order to overseas shipping, and they did.

April 24, 2024

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