GK Figure Worldwide Reviews 

303
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their beauty and craftsmanship. Many reviewers also highlight the careful packaging, ensuring items arrive in perfect condition without damage. Some people experienced good communication and timely delivery. However, some customers experienced significant dissatisfaction due to extremely long delays in receiving orders, with some pre-orders never arriving. Some reviewers were not happy with customer service, reporting slow responses or unhelpful assistance regarding damaged products or order updates. Additionally, a few people received figures that were broken or damaged upon arrival.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers praised the excellent... See more

Order

Users describe ambiguous interactions with order experiences, with some customers expressing satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers expressing satisfaction with the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The packaging is handled with care, though orders take a great deal of time to deliver - my items did not arrive until a year and a half after purchase due to standard ocean freight shipping.

Rated 4 out of 5 stars

This was my first time ordering this site, I received the statue without any problems. I was able to use a coupon to purchase it at a lower price, so I'm very satisfied. I'd like to use this serv... See more

Rated 2 out of 5 stars

I have ordered multiple figures from GK Figure over the years. But haven’t ordered anything in 2025 as I am still waiting for multiple orders from 2024 & 2023 to arrive. Their feedback is slow and... See more

Rated 5 out of 5 stars

This is my first time ordering from this site so I was a bit worried. I was able to get my package shipped out and received my resin statue with no problems. I was notified of shipment and knew it wou... See more


Company details

  1. #43 of 44 best companies in Collectibles Store
  2. #2 of 2 best companies in Figurine Shop
  3. #100 of 103 best companies in Hobby Store

Written by the company

We collaborate with various studios in China. (Jimei Palace, Revive Studios, Queen Studios, Light Year Studios, Iron Kite Studios, Cloud Studios, Top Studios, Magic Cube Studio, more and more) We provide FAST SHIPPING in every parts of country. We have great service with professional team Any type of collaboration welcomed! Trusted seller with best price.


Contact info

3.4

Average

TrustScore 3.5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(303)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BEWARE! Don’t buy from this company

Where to start. I bought an akame statue through this company on 10/25/2024. The statue had an ETA Q3 2024. I messaged the company on 1/13/25 regarding the statues status , they messaged back and said they have not heard from the company and they will message me when they do. 3/7/25 I wrote to them again because I never got an update , they replied and gave me the same reply. At this point I’m already mad because I wanted the statue for my fiancés birthday that month. I gave them another chance and wrote to them on 4/8/25 , 4/13/25 and 4/17/25 with no reply. There is no excuse as to why they have such bad customer service , at this point on 4/13/25 I told them to cancel my order and send my money back. Which they refuse to reply. Buy from other websites and do your research before buying from here.

Update: I filed a case with PayPal and they ruled to my favor. Lesson here people , always pay with PayPal!!!

October 23, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Extremely disappointed with this store

Extremely disappointed with this store. Purchased two figures ($40 and $600) only to discover outrageous shipping costs AFTER payment - $40 shipping for the $40 figure (DOUBLE THE PRICE WTF) and $100 for the $600 one. The worst part? You can't cancel once you discover these hidden fees. You're forced to either pay the excessive shipping ($140 total) or lose your entire purchase ($640). No transparent shipping information before buying, and no way to get a refund. Total cost jumped from $640 to $780!

Save yourself the trouble and avoid this store. Their business practices are not transparent from the beginning.

April 10, 2025
Advertisement
Rated 1 out of 5 stars

Got a broken figure

Got a broken figure. They said they will contact the studio and update me after. Its been one year now and im still waiting. They have to give me some kind of refund. And whatsapp/email doesnt work. No answers until now

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

I did not receive my figure

I did not receive my figure, release date were supposed to be Q2 2024, any kind of communication is slow. I do not think i will see it or my money.
I will update my review if i get more info.

March 25, 2024
Advertisement
Rated 1 out of 5 stars

Do not trust, my order was never sent out

It’s been about a year now and I have yet to receive my order. Everytime I email them I always get the order is being processed. When I asked for a refund I was told they were out on holiday cause of the lunar new year. This was back in January of 2025. Will never trust this vendor and do not recommend them. I am out over $100 since it’s past the time limit to dispute it.

March 6, 2024
Advertisement
Rated 5 out of 5 stars

Good experience

Easy to buy, good customer service too. Item arrived safely and I’m very satisfied! Good experience overall.

February 23, 2024
Advertisement
Rated 5 out of 5 stars

When I bought a statue from GK

When I bought a statue from GK, I was worried something bas was gonna happen in the begging of my collection for 1/4 statues. I've been scammed by other companies such as Toy Wonderland and thought I've never trust any site other than the big ones. But after pre-ordering my statue of Power and waited the months, as promised in the estimate release date the sent an invoice of the pay, time-period, and estimate shipping all in one email. And not only that, they gave me an extension of the pay date after I Informed them of a small hiccup in paying shipping. After that it was a smooth ride as GK provide the best information that can give for delivery service and shipped my package in a jiffy. Now with my statue and some others, I'm comfortable in suggesting GK to other collectors looking for all collection of their needy choice.

January 25, 2024

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look