GK Figure Worldwide Reviews 

303
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers had an average experience overall. Many customers are pleased with the high quality of the products received, often noting their figures are beautiful and well-made. Reviewers also frequently mention that items arrive very well packaged and undamaged, indicating careful handling. Some people report receiving their orders without problems and even finding the delivery timely. However, some customers also noted significant issues with order fulfillment and delivery. Many experienced exceptionally long delays, unreceived pre-orders, or items that never arrived, leading to frustration. Additionally, some reviewers were not happy with the slow and unclear communication regarding order updates or problem resolution. A few other people also felt that products arrived damaged or were not as described, despite good packaging.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with many customers expressing... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Customers had ambiguous experiences with order fulfillment, with some expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting positive experiences such as... See more

Response time

Users describe ambiguous interactions with response times, with some customers reporting significant delays,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Buying was easy enough, figure was high quality. There was some damage during shipping, they didn't do much about rectifying it. Told me to glue it back together.

Rated 4 out of 5 stars

The packaging is handled with care, though orders take a great deal of time to deliver - my items did not arrive until a year and a half after purchase due to standard ocean freight shipping.

Rated 4 out of 5 stars

This was my first time ordering this site, I received the statue without any problems. I was able to use a coupon to purchase it at a lower price, so I'm very satisfied. I'd like to use this serv... See more

Rated 2 out of 5 stars

I have ordered multiple figures from GK Figure over the years. But haven’t ordered anything in 2025 as I am still waiting for multiple orders from 2024 & 2023 to arrive. Their feedback is slow and... See more


Company details

  1. #43 of 44 best companies in Collectibles Store
  2. #2 of 2 best companies in Figurine Shop
  3. #100 of 103 best companies in Hobby Store

Written by the company

We collaborate with various studios in China. (Jimei Palace, Revive Studios, Queen Studios, Light Year Studios, Iron Kite Studios, Cloud Studios, Top Studios, Magic Cube Studio, more and more) We provide FAST SHIPPING in every parts of country. We have great service with professional team Any type of collaboration welcomed! Trusted seller with best price.


Contact info

3.4

Average

TrustScore 3.5 out of 5

303 reviews

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1-star

No history of asking for reviews

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3.4

All reviews

(303)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

Spicy Gray Fullbuster Figure

I love this figure! It’s great the only criticism (other than the fact they forgot his scars☠️ ik it’s nit picky the one on his stomach is obvious I feel like) I can give is that for some reason the ice doesnt sit securely into his hand. I don’t know if that’s just my figure or everyone’s but yeah I don’t even bother to put the ice in his hand sadly because it just falls off. I just decided to make him hold my stylus instead.

December 25, 2024
Rated 1 out of 5 stars

Took my money never received product

Order product a year ago they took my money, never got any updates on the product ,never received the product and pestered me to write a review on the company a year later.

December 24, 2024
Rated 5 out of 5 stars

Pink Bear DHIL Figure Review ~

Received my Dan Heng IL figure ^^ so happy with him. First time buying preorder figure and waited over a year, was a little anxious but customer service was overall helpful and friendly, giving updates and tracking whenever requested :) recommend!

December 15, 2024
Unprompted review
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Rated 1 out of 5 stars

Broken statue from GK and horrible customer service

I had purchased a $650 statue from GK Figure Worldwide. I waited patiently for one year until it released and finally shipped to me. The statue came in 3 boxes and when I opened each box to inspect the parts, one box had broken pieces from the leg & arm. I contacted GK multiple times requesting for replacement parts. Either I got the same answer that they will get me replacement or I didn’t get ant replies. A year later, I still haven’t received any reply or a solution. Im so disappointed in the experience with GK. Spending $650 on a statue that I wont be able to display because of broken pieces is so infuriating. GK can at least reply with answers rather than give me the run around. I will never purchase anything from them again. To all collectors of figures and statues, be warned!

December 16, 2023
Rated 5 out of 5 stars

It was a long wait

It was a long wait, but I already knew that because I preordered it.

I am still waiting on a second figure that should have arrived earlier than this one, but I won't take that into account because they can't do anything if they don't have any in stock, plus it is a preorder again.

The figure I received arrived safely and it looks exactly like it does in the pictures.

I love the idea of the different payment options like direct pay and over time pay.

In most cases you are able to decide the size and sometimes for "luxury" variants. I like that.

So yeah, I had a good experience with GK :)

September 2, 2024
Rated 1 out of 5 stars

Awful

Awful, I paid for figure in full price and never got a refund because I didn’t pay the shipping fee. Why isn’t this included with the payment or just taking out. I am very disappointed with this!

November 26, 2023
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Rated 2 out of 5 stars

I'll be fair an honest here

I'll be fair an honest here. There are two different companies associated with this one: gkfigure and gkanimerch. I've never purchased from gkfigure and all my orders were from gkanimerch.
Their communication is the worst I've ever seen from a company that sells products for hundreds/thousands of dollars.
If they really have the product in stock you will eventually get it (this is normal to be slow, especially if you chose sea freight). BUT if you order a product that they claim it's "in stock" and they don't have it, forget about it. You won't see your money back and you won't hear back from them.
I refunded all my orders through PayPal that were under this circumstance but eventually I didn't get the product and now I need to search somewhere else for a higher price.
I don't recommend AT ALL!

November 1, 2024
Unprompted review
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Rated 2 out of 5 stars

Customers are almost lost.

Your response on Emails is terrible.

After a delay from over 4 months the Metal Slug 2 diorama is still not sent and you don’t give any informations when it will happen.

Delays can always happen but you have to inform about the new schedule.

I can‘t recommend this company. Sorry.

November 8, 2023
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