While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with delivery, stating that products never arrived or were severely delayed, often accompanied by unconvincing tracking updates. People also experienced problems with the company's website, which frequently became unavailable, making it impossible to track orders or contact support. Reviewers also found it difficult to get in touch with the company, as contact information was often invalid or unresponsive. Some people mentioned being asked for personal identification for customs clearance, which they found suspicious.

What people talk about most

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report that their... See more

Order

Consumers express significant dissatisfaction with their orders. Many report placing orders in May and June,... See more

Product

Customers had negative experiences with product. Many reviewers report not receiving products they ordered... See more

Website

Reviewers highlight negative aspects of the website, with many reporting that the website and tracking sites... See more

Customer communications

Users describe negative interactions with contact. Many customers report a complete lack of communication... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAMMED.. Avoid this and save your bucks. Worst customer service and appalling experience. Always check trustpilot before being scammed by people like this. Companies like this should be Black l... See more

Rated 1 out of 5 stars

Pro level scammers! Stay away. Ordered the double portable monitors back in May. They give you a tracking number that updates regularly then stops, when you follow up on it to see where your parcel... See more

Rated 1 out of 5 stars

Dont buy nothing from this seller you will scammed. Fake delivery company will send you fake tracking number which will work until parcel arrives to local depo and after this never get chance contac... See more

Rated 1 out of 5 stars

I placed my order on the 3rd of June and never received my order...it's not the 4th of July. The courier company's site tells you everything but nothing. I don't mind ordering goods from East Asi... See more


Company details

  1. Electronics Store

Written by the company

At Glaxetics, we’re your global e-commerce hub for the latest tech gadgets and smart accessories. With over 15,000 happy customers worldwide, we handpick each item to balance cutting-edge innovation, everyday utility, and sleek design. Our team of product experts and engineers works tirelessly to source and test gear that elevates your digital lifestyle—whether you’re on the move, at home, or in the office Customer happiness is at our core. Shop with confidence under our 90-day easy refund policy and 100% satisfaction guarantee Our friendly support team is here weekdays from 9:00–18:00 GMT+1 at support@glaxetics.com to answer questions, offer advice, or handle returns without hassle. Experience tech shopping made simple, secure, and tailored to you


Contact info

1.2

Bad

TrustScore 1 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 1% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam!

Scam!! Avoid avoid avoid! These are the same as Ninopix. Take your money, make up a shipping order. Won't respond to emails (email address is invalid).

June 23, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam

I ordered at the end of May (May 25th). Paid £40+ and this is the end of June. No order, no tracking number. No information whatsoever. They send you a fake tracking number that only works on their own site called expostal but nowhere else. I may contact my bank for a chargeback.

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Fake and a scam

Fake and a scam. They send you tracking which doesn't work anywhere else but the fake site they say ships the items and then eventually say you wasn't there to accept the delivery. There is no way to contact them and so I have started a case with my bank.

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

Dont buy nothing from this seller you…

Dont buy nothing from this seller you will scammed.
Fake delivery company will send you fake tracking number which will work until parcel arrives to local depo and after this never get chance contact the company or any details where the parcel is look like scam now for me
Website is theglaxetics dot com login via shopify. And delivery company looks like expostal I cant find any details about this company.

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM tv bought a portable touchscreen…

SCAM tv bought a portable touchscreen tv screen for £50 took my money! over 3 weeks later still nothing!!!

June 6, 2025
Unprompted review
Glaxetics logo

Reply from Glaxetics

We’re really sorry you haven’t received your portable touchscreen TV screen yet—that’s not the experience we want for our customers. Please DM us your order number or email help@hallurey.com right away so we can track down your shipment; if it’s lost, we’ll issue a full refund or send a replacement ASAP. We appreciate your patience and promise to make this right.

Advertisement
Rated 1 out of 5 stars

Please do not buy!!!!

Please do not buy! I got scammed for sure. Just like Ninopixtv their website is now down, no way to contact them. The "fake" delivery company doesn't respond either and now we're out $200. Facebook and instagram should bear some responsibility for allowing these ads on their sites without checking legitimacy. These people are class A scammers.

June 1, 2025
Unprompted review
Glaxetics logo

Reply from Glaxetics

We’re truly sorry you’ve had this experience and want to clarify we have absolutely no connection with Ninopixtv or any other site—our website (Hallurey) is active and independently run. If your order went missing or the tracking seemed fake, please DM us your order number or email help@hallurey.com, and we’ll investigate right away, issuing a full refund or replacement if needed. We take these matters seriously and are committed to making this right.

Rated 1 out of 5 stars

It stinks of a scam.

Fake reviews, locked down Facebook profiles on any positive experience comments on Facebook, no payment methods other than giving card details, prices far too good to be true... Absolutely reeks of a scam.

May 30, 2025
Unprompted review
Glaxetics logo

Reply from Glaxetics

I’m sorry you’re feeling this way and want to assure you we’re a real company—our Trustpilot reviews come from verified customers, and we’ve never deleted genuine praise on Facebook (sometimes profiles or comments get auto-hidden by Facebook’s system). We use a secure, PCI-compliant gateway for all card payments, and we’re adding PayPal and bank transfers soon. As for our pricing, we cut out middlemen to keep costs low—feel free to DM me if you’d like a breakdown of how we arrive at these prices. If you have any screenshots or specific examples that make you think we’re a scam, please share them and I’ll investigate immediately.

Rated 1 out of 5 stars

SCAM. FAKE REVIEWS

Dont be fooled by these fake reviews. This company is a scam and you will never receive your item. They will lie and send you fake tracking numbers. Complete rubbish. They’ve made numerous pages to sell their fake products from and even made fake reviews to entice people. Don’t fall for it!

May 29, 2025
Unprompted review
Glaxetics logo

Reply from Glaxetics

We’re really sorry you’ve had this experience—please know we’re a legitimate company with real customers placing real orders, and we never fabricate tracking numbers (all shipments go through reputable couriers you can verify). If your item hasn’t arrived or you suspect something’s amiss, please DM us your order number and we’ll personally track it down or issue a full refund—no questions asked. We value transparency, so if you have any evidence of fake pages or reviews, please share them and we’ll investigate right away. Your trust means everything to us, and we want to make this right.

Advertisement
Rated 5 out of 5 stars

Excellent customer service

After receiving two items, one with a couple of issues contact was made and the issues resolved promptly and professionally. Great service received. Fantastic items very happy overall. Will definitely use again when in need of a new phone case.

May 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look