Glisshop Reviews 

194
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is very simple to navigate, providing a wonderful variety of products available at truly competitive market prices. Many buyers warmly appreciate the exceptional standard of the merchandise received and regularly express great satisfaction with the fast delivery services provided by the team. Some reviewers were not happy with the expensive shipping costs required when sending orders internationally across borders. A few consumers additionally described encountering frustrating challenges regarding sluggish delivery speeds or missing updates when trying to track packages during transit.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. While many customers praise the efficient shipping,... See more

Product

Customers consistently note positive experiences with product, highlighting great overall satisfaction and... See more

Price

Reviewers mention positive feedback about price, often noting that costs are well-matched, reasonable, and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide split in customer experiences.... See more

Service

People report mixed feelings and experiences with service. Many consumers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product and service. My order arrived much quicker than expected and its absolutely perfect. Very happy, price was unmatched too 🙌🏼 Thank you

Rated 5 out of 5 stars

Ordered a Arva Ski backpack .price was pretty good until you add in the shipping costs to the UK Then it all goes slightly sideways. that said the item was delivered reasonably quickly from Europe... See more

Rated 5 out of 5 stars

Easy online ordering at great prices. Regular updates on progress of delivery. Good delivery service and well packaged items. Loved the ski boots, but needed to return the other pair, ordered for ch... See more

Rated 5 out of 5 stars

Just taken delivery of a pair of skis and bindings. The price was better than the UK so I went for them. The site asked lots of questions about my height, weight boot sole length, ability, age for the... See more


Company details

  1. Sporting Goods Store

Written by the company

Glisshop, founded in 1997 and Glisshop.com in 1999, is the e-commerce reference dedicated to winter sports and outdoor activities. Based in the heart of the Auvergne volcanoes, Glisshop accompanies mountain and outdoor enthusiasts throughout the year and across Europe. Our experts will guide you through our 15,000 products from over 300 brands so that you're equipped from head to toe, whatever the weather. Equipment, technical gear, clothing and accessories, live the Glisshop experience with us!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(194)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you!

Thank you so much. The skis arrived exactly when you said they would and my daughter was able to use them on our ski trip. So refreshing to use a company that send things out on time and stick to their delivery timescales.

February 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Super helpful and easy to deal with.

Super helpful on the phone dealing with my stupid questions and when I ordered my new skis were delivered to my door in the UK in 5 days but that included a weekend.

Really competitive pricing and No taxes or import costs as that’s all taken care of in the price - I would definitely use again.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

easy to use

easy to use - clear order and payment process - translation spot on and all taxes clearly displayed. Prompt and accurate delivery.

January 23, 2024
Unprompted review
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Rated 1 out of 5 stars

Hopeless service

Hopeless service. Can't access the website. Tried phoning but staff are incapable of answering a simple query about where to return an item sent in error. I've wasted three days trying to resolve this matter and still haven't got anywhere. Avoid Glisshop at all costs.

I've sent twenty or more emails and made five phone calls to explain I cannot access their web site. (I've tried three different browsers and have no trouble accessing other web sites). Their only response is 'go on line' - which I've explained I cannot. I've given up hope of returning an item sent in error and recovering the cost. Are they just hopeless or is this a deliberate policy to discourage returns?

January 19, 2024
Unprompted review
Rated 1 out of 5 stars

sent a pair of ski boots back under…

sent a pair of ski boots back under warranty, they failed to tell us to put 3 copies of the invoice on the outside of the package , the parcel was to be returned to us by ups but followed the tracking number everyday until it turned out the parcel had been left unattended on the front of our house 10 days previous. glisshop now gone aloof and saying they are trying to get ups to agree a claim etc, no customer service no thoughts about me not having any boots to go skiing with , this company is a joke , court proceedings to follow

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Love these Goggles

Product as advertised, delivered on time as promised. Love these Goggles.

Update: The goggles had a manufacturing fault which arose when I was changing lenses, but they were replaced quickly and without any issues by Glisshop - thank you

January 22, 2024
Unprompted review
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Rated 1 out of 5 stars

Returns policy ridiculous

I ordered the wrong size helmet - when I tried to return it I was told that if I use the return label provided, the company will deduct £40 from the refund. This is an outrageous policy to charge for a return of stock that is totally unused.

January 16, 2024
Unprompted review
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Reply from Glisshop

Thank you for your feedback. With our return policy you have 100 days to return any unused product that you are unhappy with. Unfortunately due to high shipping charges, we must ask the client to bear part of the costs. Since July we have been collaborating with a different carrier and the return costs have been reduced to £19.99 for large parcels and £9.99 for small parcels. Best regards The Glisshop team

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Rated 1 out of 5 stars

I am really disappointed

I am really disappointed. The item was small and glisshop doesnot take care of returns, it expects customer To take care of postage by themselves if they want exchange or refund. This is not case with lot of other shops

January 5, 2024
Unprompted review
Glisshop logo

Reply from Glisshop

Dear customer, Thank you for taking the time to give your feedback. We understand your frustration regarding the return of your order from Switzerland. Since July we have been collaborating with a different carrier and are now also able to provide return delivery labels. A cost of £19.99 is deducted for the return shipment of large parcels and £9.99 for small parcels. We hope you will be willing to use our services again in the future. Best regards The Glisshop team

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