@GoMoIreland Reviews 

Order and payed for a sim card that never arrived

Had a lovely girl called Rebecca help sort my issues today..

Terrible customer service.
They slowed the data withing 24hrs to a ridiculously slow speed.

Waste of money time do not join them.

Not good-don’t go near them-my old number had not ported over and they won’t escalate for 5 days. I have been advised that if I cancel now which I want to do my old number may be cancelled because the process of changing back to my old number had begun. As they are online only you can’t speak to anyone. Not worth it.
UPDATE: My number has been ported now.

Very bad customer service and ignorant . Stay away I wish I had seen the reviews before I went near them.
AVOID AVOID AVOID

I have been with GoMo parent company Eir for years with little or no issues. Switched to GoMo 1st March 2024 and noticed the data settings data.myeirmobile.ie are exactly the same and thought great, it’s going to be 5G like Eir……How wrong could I be, I have Ookla speed tests going back years. In February 2024 mobile data pulling down 201 Mpbs up at 186 Mpbs at home. Since moved to GoMo which uses same transmitter and owned by Eir it’s an atrocious 23/5.6 respectively from same location and time of day on repeated days. Advertising as 5G but clearly not and same company. It’s like Eir have punished me for going to another Eir company and withholding cellular bandwidth on purpose just for me choosing to move. It’s false advertising and I’m sure not only one who has experienced this. The Consumer Protection crowd will take notice hopefully. Rant over but for anyone considering moving who relies on a decent speed don’t. Buying cheap inevitably means you’ll pay twice.

I would not recommend this company to anyone - my daughter and I had a really bad experience with them.

Terrible data and customer service, took me days to find a number to call after researching for ages, data is overall terrible, I can't even run my hotspot for my son to play his games, it doesn't work.

The worst decision I could make, don't have signal in my own house the internet is slow, they charge you for a fee of 14.99€ and you think is the service but it's not, so you'll be paying 30€ for fee and service on the first month. You need to know that the 14 days for cancellation is counting from the day of the purchase and not from the day you started enjoying the service, it means that if you bought on 12th and you started enjoying the service on 18th they will count from 12th, not even when you start the service, that's ridiculous! Also if you ask for cancellation they won't even give you the information, I got it but it was contacting them via email , they just cancel it without telling you that you'll be charge for the whole month even when you think that you are on the 14 days. Terrible service in all ways. Never join them.

Absolutely appalling, the worst, slowest Internet.
I have two numbers with this company, one that costs me €10 a month and one that costs me €14. The Internet on the cheaper one is absolutely ridiculous, doesn't even load reels on IG properly!!
Also had a raoming call (within the EU), that cost me €30, don't even know how this can possibly be legal, as within the EU calls should be free.
I'll be migrating both my numbers to a proper, decent provider, as this company is nothing but money down the drain. AVOID!

Very happy , Customer care agent Rebecca, solves my issues, setup gomo account and port over other Network. So happy. Thanks GO MO Team

My husband ordered and received a GoMo SIM card and all went well. So I decided I'd use the same provider. After no communication I enquired and there was an 'issue' that they couldn't reveal and then shut the chat down. This happened several times with the chat team just shutting things down when they run out of answers, usually along the lines of 'I've not heard from you for a while so I'm shutting the chat down' - literally seconds after my response! Still no SIM card - I can't recommend I'm afraid

Have been with gomo since it launched in 2019. Havent had issues since joining. Solid signal in Dublin. Roaming works fine, tho speeds not always amazing.
Used to have continually port around networks getting the "best deal". Now I dont have to do anything. Still paying €10 a month 4+ years later.

similar experiences to all the other "victims"it appears the only task this company is capable of is taking your money

Thanks Rebecca for your help. The information you have met helped me sort out my situation for my autisc son's needs.
Kind regards
Jamie

This company has help me today with quite complicated issues I had, they were very efficient and make the problem vanish, they were so helpful with me, I would highly recommend GoMo to everybody. Warren O Connor

Great service and quick to deal with any queries. Would recommend 👌

The fact that Rebecca was very helpful during the process of changing my number in a very quick effective way and was also patient with me :)

Poor customer service.

No contact number to reach out to them. The virtual assistant won’t help a think. I changed my card details and paid up. Still seems i have outstanding balance from last year. Now I’m barred from out going calls. If you can, you would rather not subscribe to them.