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The Good Feet Store Reviews 

1,213
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 775 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and patient, often explaining everything clearly. People frequently highlight the outstanding customer service and the thorough process, which made them feel comfortable and well-cared for. Many consumers reported immediate relief and improved foot comfort, with some noting significant pain reduction and a positive overall user experience. However, some customers also noted that they were still in the early stages of using the products, expressing anticipation for long-term results and observing initial improvements.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their knowledge, helpfulness, and... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction and relief from pain,... See more

Service

Reviewers mention positive feedback about service, with many customers praising the helpfulness and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the knowledgeable and... See more

Customer service

Clients share positive opinions on customer service, with many feeling like family and not just customers due... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well, Ms. Anaka was great in assisting me at the Leesburg, VA store. She brought out all the insoles she possibly could and was patient when I was trying it in my shoes. So the whole process starting... See more

Company replied

Rated 4 out of 5 stars

Noah was very helpful and informative. I left the Good feet store with insert and correct shoe size shoe. My feet already feel better. Finally I have some relief. Thank you Noah for all your help.

Company replied

Rated 4 out of 5 stars

Angelo explained everything and went in detail, even though I was just getting replacements I appreciate the insight

Company replied


Company details

  1. #1 of 2 best companies in Orthotics & Prosthetics Service
  2. #17 of 69 best companies in Shoe Store

Written by the company

The Good Feet Store’s personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.

Good Feet Customer Satisfaction Policy

90-day Customer Satisfaction Policy

Starting July 1 - The Good Feet Store now backs every purchase with a 90-day Customer Satisfaction Policy. Come in, get fitted, follow the process - and if you're not satisfied, we'll make it right. Visit us or read the full policy at: https://www.goodfeet.com/our-goodfeet-promise

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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4.6

All reviews

(1,213)

926 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andrew was very kind and helpful in the…

Andrew was very kind and helpful in the start of a better foot for me!

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hi Michele Hunt, big thanks for shouting out Andrew. We're lucky to have people like him focused on making your experience the best it can be. We really value your feedback. Thank you for putting your trust in The Good Feet Store!

Rated 5 out of 5 stars

Romo was very informative and…

Romo was very informative and knowledgeable and very helpful.

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Thank you for the five star review, Wes! We're so glad to hear this feedback about your informative and helpful experience! Welcome to The Good Feet family.

Rated 5 out of 5 stars

Sean gave me good info and like the…

Sean gave me good info and like the deal he was very good

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Milt, thank you for taking the time to recognize Sean. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Sean sees this.

Rated 5 out of 5 stars

Gabriela was very helpful and…

Gabriela was very helpful and knowledgeable about the products. Over all I did got what I came for good feet support.

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Pedro, thank you for taking the time to recognize Gabriela. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Gabriela sees this.

Rated 5 out of 5 stars

Sammy was super helpful

Sammy was super helpful, informational and sweet!

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Heather, we are so grateful you took the time to recognize Sammy! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do.
Good Feet Arch Support Specialists like Sammy are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

My experince with Mr

My experince with Mr. Franco was Very Good

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Cliente, we are so grateful you took the time to recognize Mr. Franco! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do.
Good Feet Arch Support Specialists like Mr. Franco are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

Foot care is important

Informative evaluation and consistent feedback.

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Marjorie, seeing your 5-star review made us all smile! It’s our goal to make sure every fitting feels personal and every visit is worth your time. Really glad we delivered that for you.

Rated 5 out of 5 stars

Good customer service from Guillermo…

Good customer service from Guillermo Franco. All products are excellent, but expensive.

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Maria, thank you for taking the time to recognize Guillermo. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Guillermo sees this.

Rated 5 out of 5 stars

Great service and support

Great service and support. Our son loved the inserts.

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Miriam, really glad you had a great experience with us. We aim to make your life a bit easier, one step at a time. Thanks for the rating!

Rated 5 out of 5 stars

Carrie was excellent

Carrie was excellent, knowledgeable,friendly and very helpful. A++

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hi Judi Stokowski, thank you so much for your review. It’s team members like Carrie that make The Good Feet Store what it is. Your feedback really matters to us.

Rated 5 out of 5 stars

Grace was highly informative and…

Grace was highly informative and professional. I would recommend her to anyone needing help with their feet!

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Philip, thank you for taking the time to recognize Grace. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Grace sees this.

Rated 5 out of 5 stars

Staff was excellent.

Representative for Good Feet was excellent and very informative.

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Susan, seeing your 5-star review made us all smile! It’s our goal to make sure every fitting feels personal and every visit is worth your time. Really glad we delivered that for you.

Rated 5 out of 5 stars

Alyssa has been wonderful

Alyssa has been wonderful. Very informative and helpful. Answered all my questions and addressed all my concerns. I feel
confident in the product and excited for the results and for my pain to finally be resolved. Thank you again Alyssa.

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Denise, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Alyssa reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Friendly, Helpful, and Knowledgeable

Carrie was absolutely amazing! She was friendly, knowledgeable, and went above and beyond to help me find exactly what I needed. She made the whole experience easy and enjoyable. Excellent customer service—I truly appreciate her help!

June 26, 2026
Unprompted review
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Reply from The Good Feet Store

Hi Jessica, we appreciate the honest review. We're lucky to have people like Carrie focused on making your experience the best it can be. We really value your feedback. Thank you for putting your trust in The Good Feet Store!

Rated 5 out of 5 stars

I brought my grandmother in to the good…

I brought my grandmother in to the good feet store in Tallahassee ! We were greeted instantly by Carrie she also did a fitting for her. It was awesome and very helpful She was very knowledgeable Also extremely professional thank you so much for the great hospitality and the help !

May 22, 2026
Unprompted review
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Reply from The Good Feet Store

Hi destany jensen, thank you so much for shouting out our team. We're lucky to have people like Carrie focused on making your experience the best it can be. We really value your feedback. Thank you for putting your trust in The Good Feet Store!

Rated 5 out of 5 stars

Love the people

Love the people, service was great.

July 24, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Kevin, this made our team’s day; thank you. Every fitting matters to us, and we’re really glad this one landed right. Come back anytime.

Rated 5 out of 5 stars

I walked in the store with a lot of…

I walked in the store with a lot of pain and I didn't know what to expect from this store. I left pain free and filled with confidence. See Andre for exceptional service, and guidance for your physical, therapeutic needs.

July 11, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Christine, hearing that our arch supports have significantly improved your life is exactly the news we love to hear. Thanks for sharing this with us. We're here for you every step of the way!

Rated 5 out of 5 stars

My sales rep was wonderful!

My sales rep, Eva, was knowledgeable and friendly. Just as importantly, she put absolutely no pressure on me to buy anything today. My info is in the Good Feet system and I'm free to utilize it when I'm ready.

July 23, 2026
Unprompted review
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Reply from The Good Feet Store

Hello Karen, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Eva reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Real experts who care

I came in on impulse, less than an hour before closing, on a loose recommendation and significant desperation. I was expecting a quick fix and rec to come back with more time. Instead, the manager (shoutout to my boy Larkin) took me through the entire process with good humor and an honest desire to understand what wasn’t working in my feet, what I needed them to do, and how to fix it. His expertise was incredible! He appraised my gait right when I walked in, then literally walked me through the different inserts and how they improved where my feet sat, which affected my ankles, knees, back—the whole stack. Larkin turned my despair into optimism that my feet might not ache for the rest of my life!

July 23, 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hi Madison,

Thank you so much for taking the time to share your experience! We're thrilled that you decided to stop in, even on short notice, and that Larkin was able to make such a positive impact.

Larkin is passionate about helping people understand the root causes of their discomfort, not just the symptoms, and we're glad his expertise, humor, and personalized approach helped you feel comfortable throughout the process. Taking the time to evaluate your gait, explain how alignment affects the entire body, and guide you through the different support options is exactly the level of care we strive to provide.

What means the most to us is hearing that your visit transformed feelings of frustration and desperation into hope and optimism. Helping people find relief and get back to enjoying life with less pain is why we're here.

We'll be sure to share your kind words with Larkin. Thank you for trusting The Good Feet Store, and we look forward to being part of your journey toward lasting comfort and mobility!

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