Hair and Beauty non surgical facelifts.. 

BEWARE: SCAM SITE!!! THEY NEVER SHIP OUT!

I bought a shampoo set 3 weeks ago. They still haven't sent the product. They don't answer the phone. They only answer the mail 2 days later. I'm still waiting for the product. I definitely do not recommend it. They have very bad services.

Definitely a scam website. CONTACT YOUR BANK FOR A DISPUTE IF YOU HAVE MADE A PURCHASE ON THIS WEBSITE.

THEY ARE NOT EVEN WORTHY OF 1 STAR!!

EXPERIENCING THE SAME SITUATION AS OTHER GOOSEBERRY SHOP CUSTOMERS!!

PAYMENTS TAKEN WITH NO GOODS DELIVERED!!

FAKE TRACKING!!

UNANSWERED E-MAILS/TELEPHONE CALLS!!

HAVE CONTACTED MY BANK TO RETRIEVE MONEY BACK INTO MY BANK ACCOUNT.

PLEASE READ REVIEWS BEFORE PLACING ORDERS WITH GOOSEBERRY SHOP.CO.UK!!!

The worst customer experience I have ever experienced. Never received the parcel, never been refunded over 200 pounds in 11 months since the order was placed.

Please believe all the other terrible reviews. I have waited until the money was back in my account before I wrote this. Order made on 18th April, no goods no refund, many pleading emails and messages left on their phone number.
In the end when I last rang I took the option “hairdressing “ not “internet sales” and actually spoke to a person! Probably a poor girl actually in the salon....she refunded my money immediately.

I placed an order in March for 2 hair products totalling £41.99. A few days later I received an email saying it had been collected by the courier. After nothing arrived I contacted Gooseberry to say I hadn't received my goods and they promised to look into it. We are now in June and I have been fobbed off time and time again. Having read all the other reviews I realise I have been scammed and will be reporting them to trading standards. BEWARE!

Had the almost exact same experience as another review....
‘ At the beginning they would promise every week that next week I would receive it. In a month I cancelled the order but still no refund. Then I got a fake tracking number, which for a month would show that the courier is waiting my goods from the supplier.’
Unimaginable that they are still getting away with it.
The order was for Toni & Guy shampoo and conditioner, order placed on 1st April.
Contacted Amex today and they are refunding me and will contact the Merchant. I expect Gooseberry Shop is making a killing from their fraudulent charges. Now will never use a website I don’t know.
Complete scammers, avoid as not worth the 1 in 100 chance of getting your order. Nor the stress and wait.

Ordered a hair product from this company and gave it the 7 business days as instructed to arrive. When it didn’t alarm bells started to ring having read previous reviews. When I e mailed the company they said it was a pre order item and would take 30 days to arrive. They offered me the chance of a refund which in fairness I received within three business days. In short, I can’t really complain. They were good to their word! Although wasn’t prepared to wait 30 days!!

Completely agree with the rest reviews. Gooseberry is a scam! Two months as I haven’t received neither my order no the refund. At the beginning they would promise every week that next week I would receive it. In a month I cancelled the order but still no refund. Then I got a fake tracking number, which for a month would show that the courier is waiting my goods from the supplier. At the end had to raise a fraud case through the bank, hopefully will get my refund. Such a pity I haven’t checked Trustpilot reviews earlier.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. Ordered a popular product, did not arrive, emailed to be told there is a delay, eventually received a month later - smashed to pieces. They asked me to return it, why ? How dangerous. I did reluctantly and then they did not accept it. Ignored emails and no refund. Got a refund through bank. Reported to Trading Standards through Citizens Advice. PLEASE ALL REPORT THIS TO CITIZENS ADVICE AT THE FOLLOWING and they will pass to Trading Standards: https://www. citizensadvice. org.uk / consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/

There is an online chat function or telephone number. This company needs to be brought to justice and this cannot happen without you reporting it.

DON’T ORDER ANYTHING!!! They are stealing people’s money! After a month of getting no delivery I asked for a refund and three months later I’m still waiting for my money! When you complain they just reply with the same message over and over: “ Hi Joao, I am so sorry about this. I will get this looked into and make sure this is refunded for you. I will send an email to confirm this has been done”. STAY AWAY FROM THIS SITE!

Avoid this company at all costs !!! Placed an order on the 14th April, they said there was an internal delay, but item would be with me shortly. Emailed again on the 21st April as I'd heard nothing, then received an email saying there was a further delay and item will be with me within the next few days, again never turned up. Emailed again on the 24th April, was told my item was being sent by Hermes, and tracking email would be sent, again never received it. Was getting very irate as my correspondence emails were getting ignored, so sent them an email stating I was contacting my bank with regards to thier fraudulent activity on my bank account ( which i have done now), and also contacting Trading Standards. I then received an email on 30th April stating my parcel was on it's way, but no tracking number, and Hermes stating no parcel has been received by them for delivery. Have since emailed them but no response at all. On further investigation this companies accounts are overdue, but they still continue to take people's money without dispatching or refunding items. Trading Standards will be informed.

Total fraudsters and do not use them.
I have experienced all of the same as the reviews below. However, have now discovered that this company is associated or shares premises with East London Beauty Academy. Telephone number is the same as on Gooseberry contact us There's a couple of different names but David Butler is CEO of Gooseberry according to Companies House. Try sending him a direct email, you'll find that if you go to the website, ceo email, put that in your browser, search for Gooseberry, all the details are there and see if he wants to sort out your refund.

I have also recently been scammed by this company. Placed the order 18/04. Didn’t have any updates so emailed them on 26/04 as the 7 business days would be on the 28/04. Received the same email as others, can’t send even though shows items are still in stock on the website & can either receive in a couple of days time or be refunded. Email telling me the refund as been processed. I know reading theses reviews it won’t arrive. I’ve contacted companies house, filed a formal complaint with trading standards & apparently can begin chargeback on Monday 4th May. I can’t understand how this company have been allowed to continually scam the public & not be closed down! The registered office told me today they will cooperate with the authorities if required. I’m hoping that eventually they will be closed down permanently.

Placed an order in January using a discount code they emailed me to be told it was out of stock, I even had to chase to ask where my delivery was. After numerous chasers I was offered a refund at the end of January which despite many promises still hasn’t reached my account. I’m at a total loss how a company can be so poor and remain in business.

Avoid ... like the plague!
What can I say!!
6 weeks and nothing!!
Lies
order is delayed!
Asked for refund.
3-10 working days!!
Again Nothing!!
Bank says refund will be given!!

Ordered products on 21 March, 7 day tracked delivery alleged. Four weeks on, chased three times now and still nothing. They continue to offer the items I bought on 7 day delivery which is a lie.. Don’t trust this company. Feefo appears on their site but clearly this is invitation only so all the disgruntled customers excluded.

This is the worst online shop!

I ordered couple of products worth £189 on 26 Feb 2020, after couple of days, I emailed and was asking about. I received following day a reply, that I had to receive an email, because they were delayed and if I wasnt happy with that I could ask for a refund. Which I asked for a refund. They told me the process would take place between 3-10 working days. After the date was passed I emailed again and asking about my refund. After long back and forth. They stopped replying to my emails! I even went to their FB page and send a pm.

Long story short, I googled about complains and found out, trust pilot! I WAS NOT ALONE!!! One of the told us about, we could ask chargeback by our bank.
Which I did, Barclays were amazing. The same day, they put my money back!!!!!

So everyone struggling to get their refund, call your bank and ask for a chargeback.

Never again, Gooseberry

Terrible company take your money and don’t send products. I am now trying to get refund which is proving a challenge.
Wish I had read this site before using.
Constantly being sent discount offers.
Do not use them!