Hair and Beauty non surgical facelifts.. 

This website should be closed down. Its 6 weeks on and I still haven't received what I ordered.

I echo all the other negative reviews – AVOID, AVOID, AVOID. This company is atrocious, Never have I experienced such a lack of customer service and lack of communication. I truly believe that if I hadn’t continued to “hound” them, I would never have heard from them again following their initial email acknowledging my order. Following is my experience:

13 December 2019 - Order placed.

20 December 2019 - Contacted Gooseberry re order status.

21 December 2019 - Gooseberry replied advising there had been a delay with my delivery, which should arrive within the next week.

6 January 2020 - Contacted Gooseberry for an update on delivery.

6 January 2020 - Gooseberry replied with identical message to 21 December. I replied requesting confirmation my order would arrive within the next week, to which I received a positive response.

14 January 2020 - Contacted Gooseberry to see if my order had been sent.

15 January 2020 - As 14 January.

15 January 2020 - Gooseberry replied advising my order was to be sent later this week, but advising I could cancel and request a refund. I replied saying I was happy to wait if my order was going to arrive.

22 January 2020 - Contacted Gooseberry asking if my order had been sent and, if not, if I could have a refund.

22 January 2020 - Gooseberry replied saying a refund would be issued, but could take 7-10 business days to appear in my account.

6 February 2020 - Contacted Gooseberry asking if my refund had been processed as it hadn't appeared in my account.

7 February 2020 - As 6 February.

7 February 2020 - Gooseberry replied saying this would be looked into and a refund would be issued.

11 February 2020 - Contacted Gooseberry as the refund still hadn't appeared in my account.

12 February 2020 - As 11 February. I also emailed.

12 February 2020 - Gooseberry replied by email – identical message to that of 7 February.

19 February 2020 - Contacted Gooseberry (messenger and email), advising still no refund.

20 February 2020 - Gooseberry replied by email - identical message to that of 7 and 12 February.

21 February 2020 - Email received from Hermes advising my order was on its way. Messaged Gooseberry for confirmation.

27 February 2020 - Contacted Gooseberry as, after checking Hermes tracking at various times since receiving their email, there had been no update of delivery.

27 February 2020 - Gooseberry replied confirming my order had been dispatched and that they would contact Hermes, then update me.

5 March 2020 - Contacted Gooseberry as my order hadn't arrived and there was still no update on Hermes tracking.

6 March 2020 - Gooseberry replied saying they would have to wait to hear from the courier before being able to send a replacement or issue a refund, which could take up to twenty-eight days.

On 10 March, I sent a “final” email and Facebook message advising that if I didn’t receive my order, or a full refund, within seven days that I would be taking the matter further. That obviously did the trick as, although I received no reply (other than their standard out of office reply), I received my order …… thirteen weeks and three days after my order was placed.

AVOID AT ALL COSTS
ORDERED BEGINNING OF JAN AND STILL NOTHING. NO REFUND OR PRODUCT.
ABSOLUTE SCAM ARTISTS.

SCAM do not buy! Like others I ordered shampoo and hair styling products, nothing arrived, no refund.... Started a claim with my credit card company!

Terrible online service. DO NOT DEAL WITH THIS COMPANY
I have waited MORE THAN 10 days now for my refund I requested on 13 FEBRUARY! STILL nothing. I ordered a shampoo and conditioner online on 24 JANUARY 2020. Nothing arrived despite countless emails. So fed up with the delay and the way this has been handled. I feel as though I am being scammed.

I placed an order on 31.01.2020 and after being told there was a delay with the order I cancelled and was told I would be refunded,
needless to say I am still waiting for my refund, I have emailed and been fobbed off and then assured it would be in my account by yesterday, guess what, no refund. This company should not be allowed to treat customers so badly.

This Review is for Gooseberryshop.co.uk. APPALLING - Ordered 7th Feb 20, and even on 25th Feb, still making excuses for not even sending items, despite numerous failed promises to do so. Failed to credit as promised and had to contact Barclaycard to reverse charge - AVOID!! as

I came across this website while looking for a particular product. The website offered a 10% off the 1st order for subscribing to email notifications. Subsequently, the 10% off code was declined and eventually replaced with only 5% code. I placed the order anyway, but 16 days later I received nothing, not even any customer service update. However, I’ve just noticed on my bank statement that I was billed immediately. I’ve tried to contact customer service on serval occasions, but it was a total waste of time. This not a genuine establishment. I wish I read Trustpilot reviews before I placed the order, particularly, that I was feeling uneasy about using this site. I’ve just contacted my credit card company and informed them about this bogus site.

Similar experience to everyone else on here. First they didn't send the products so I cancelled the order and received confirmation a refund would be processed, then a couple of weeks after I cancelled it the order arrived so I had to send it back. Two months later I'm still no closer to a refund.

They can't be allowed to get away with this so I've reported them to Trading Standards.

Why oh why didn’t I read the other reviews before I placed my order!
Prod when the order was placed and delivery was promised within 5 business days. 14 day’s later still waiting!!
No one answers the phone and when they do answer your emails they nss as me unfulfilled promises . Dreadful customer service.
They bombard you with Discount codes that don’t apply to anything you want to buy but you don’t find this out until checkout .
Give them a wide berth people!!! Wish I had heeded the warning, will be referring to my bank 😩

DO NOT USE - empty promises of a delivery/refund. I have now reported them as a fraudulent company and asked my bank for help with getting my money back.

DO NOT BUY FROM THIS COMPANY!!!!!!!!!!

1 star for this company is 1 too many, bad does not even come close. As an online retailer they are an absolute disgrace, shocking customer service, ludicrous waiting times for products that are never dispatched!!
I placed an order late November 2019 which were hair products towards a christmas gift!
2.5 weeks went by with no correspondence from the company regarding my items being dispatched. I emailed them i also used the facebook messenger platform. I was then told my items were out of stock and there would be a further wait! Out of stock yet advertised as in stock, so essentially taking payment of consumers with no products to hand over!
Following 2/3 complaints they offered to send me 1 part of my order and the other was to follow to which i agreed. They sent me a faulty product that was smashed and broken! I then had to contact them again stating i wanted a replacement and also asked where my other item was; to which i was told to send the item back via hermes and a replacement would follow suit, the item i was still waiting on would be posted the following day!
The item was returned and NO replacement was dispatched and the other item I was waiting on has also not been sent. Again i allowed a week to go by and contacted them again to which i was Told again sorry your products are out of stock!!

The process has resulted in me threatening trading standards and opening a case with my bank against none receipt of purchased goods. My response from the company has been i am so sorry about this we can confirm a refund has been processed. I made my purchased 30th November today is 22nd January!!!
Until the money has reached my bank account i am dubious as to whether or not it has been processed.

All i can say is do not purchase anything off this company! They remove all the bad reviews and post gleaming 5 star results to lull you in under false Pretences!!!! You will not get your products!!

DO NOT USE
I ordered some Shampoos in September (I checked the reviews and they were ok then) I kept asking where the order was (about once a week for around 6 weeks) and was told it would be there on Friday...... this never arrived. I then requested a refund in November and this still hasn’t been done. I have had to claim the money I spent back through my credit card provider as I still haven’t received a refund. The best thing is that they are still selling the items I was told they were waiting for stock from LabelM it’s a joke AVOID AT ALL COSTS!!! I am not sure how they are still in business with the amount of people that have apparently reported them to trading standards, myself included!

Appalling company, avoid at all costs. Placed an order for a Christmas gift on 06/12/19. Received order confirmation but never received order or any further communication. Followed up and it took them a week to respond. Said they would dispatch order within a week and I'm still waiting!!!
Have now requested full refund, but reading reviews on here I'm not confident! Am more than happy to report to Trading Standards if refund not received in good time. Do not order from this company!!

I cannot stress enough avoid this company as they will take your payment and never send the products
I wish I had checked reviews before I ordered from them in November 2019
After a lot of e mails demanding my money back I had to threaten to get trading standards involved
They eventually returned my money but it took over a month
Several people have posted on social media about the same issues
Avoid or you will lose your money !!

I have a similar tale of woe as many others.
Order placed on 27/10/19 with shipment tracking details yet not dispatched and so of course not received.
All communication led by myself.
Advised goods hadn't been dispatched due to supply issues - yet the item continued to be advertised as available to buy - despite inability to supply.
Receipt of a dispatch email 26/12/19 but no tracking information. Goods failed to materialise so contact initiated on 03/12/19. Response received that tracking details were not yet updated.
Goods still failed to materialise, so further contact initiated on 09/12/19, with a request for the goods to be sent by express delivery or the order cancelled and my money returned.
On 10/12/19 I was advised that they were looking into this with the courier and therefore would not be issuing a replacement or a refund as an item could not be classed as missing until 28 days had elapsed as per their contract details. The 28 days deemed to start at the point of dispatch and that they would be in touch with me ASAP as soon as they had any news.
28 days post dispatch would have been 24/12/19..............
Communication received zilch!
Today 07/01/2020, just a mere 3 months plus since I placed my order following a further e-mail sent to them I have been advised that a refund will be made to me within the next 3-10 business days.
Will it arrive ? I really don't know.
It concerns me that my inbox has continued to be flooded with discount codes urging me to spend money on this site on goods I am not sure it can deliver.
Trust Pilot is flooded with reviews discrediting the service yet if you look at their Feefo reviews a totally different image is portrayed.
Out of interest looking at Companies house and the HMRC website this appears to be a company in trouble - my advice avoid them as they are not reputable and appear to be obtaining money by deception.
I have today reported them to the consumer advice line who are informing trading standards

I ordered Moroccan oil in October and I have emailed them 23 times I am still waiting for my money back which they promised 6 emails ago. Do not give them any of your money they are a complete scam

Complete scam, do not order! How are these people allowed to trade! Still waiting for a refund after several weeks!

AVOID this company.

I purchased two products from gooseberry on 12th Nov for a birthday present with 7 business tracking days. On the 6th day it hadn’t even been dispatched yet so I sent them an email as I needed it as a gift in two days time. They sent an email apologising saying I should have received an email about internal delivery delays which I didn’t and they said it should be with me in the next couple of days so I thought okay I will wait instead of cancelling the order. I then patiently waited extra days on top of what they said and emailed 12 days later saying still no sign and again they promised it will be with me by the end of the week. Again no sign so I emailed again and finally asked for the refund that they had previously offered. I cancelled my order on 9th Dec asking for my refund, they said that’s fine it takes 3-10 business days. This never arrived so I have been in contact multiple times asking for my refund and I keep getting the exact same pre written messages saying they are sorry and will look into my refund and send an email when it has been processed. BUT NO ACTION IS TAKEN. It is now 1st Jan I still have no refund nearly a MONTH after cancelling my order and requesting a refund.

Awful company with no proper emailing system where you actually talk to a human being that will actually do something. All messages are pre written as I keep getting the same message it’s like taking time a robot.

AVOID - YOU GET NO PRODUCTS, RUBBISH EXCUSES, AWFUL CUSTOMER SERVICE, AND NO REFUND

I would leave 0 stars if I could...do not buy products online from gooseberry shop as they do not arrive and it is impossible to speak to anyone there to find out what is going on. The contact I have had with the company through Facebook has been worse than useless with very short and sporadic replies offering promise after promise that my order will arrive in ‘the next week’. I am still waiting for products ordered mid-November.

Don’t be drawn in by cheaper prices...the prices are very expensive for products that never arrive. Save yourself the hassle and buy from somewhere else.