Hair and Beauty non surgical facelifts.. 

Items ordered October 2019, no products arrived, delivery issues apparently, little or no contact, requested refund November which was agreed ……. Guess what, still no refund, wish I had read reviews - shocking service

I have used this Company before and although goods arriving very late with many excuses, they did arrive eventually.
So, I didn't check the recent reviews and re-ordered goods.
No despatch notification after 5 working days and they won't answer calls or emails !
DO NOT USE THIS COMPANY terrible service, they capture your interest with retail priced savings, but are very unreliable and unprofessional.

AWFUL COMPANY DO NOT USE! I ordered goods on 16th November. I have never received the goods or a refund. They ignore calls and emails and are just scamming people out of money.
They must be making a fortune out of people. They are probably posting positive reviews themselves as I can’t see how they could get any genuine ones.
Joke of a company.
I have taken this further, I don't believe they have any intention of supplying any goods orders from them.

I placed an order on 25/11/19 and was told 7 business days for delivery. I emailed gooseberry 05/12/19 asking when I would receive my delivery and was told 2-3 days as there was an internal delay. I then emailed them on the 12/12/19 asking when I would receive my delivery and was told 5 days. I emailed them again on 16/12/19 asking why they took my £80 Wien obviously didn’t have the stock and that it was a Xmas present, they replied saying they can’t assure I will have it for Xmas. This is totally unacceptable and they shouldn’t be allowed to take your money showing in stock online. I could have got discount on Black Friday elsewhere and will now have to wait 7 days for a refund and will have to pay extra for delivery to receive before Xmas elsewhere. Very inconvenient. I won’t use order from them ever again😡 I requested a refund on the 18th dec 2019 and had a reply on the 19th dec confirming the refund was being processed and I would receive it in 7 to 10 business days. The 10th day inc Xmas would be 7th jan, it is now the 6th and I haven’t received my refund. I will have to contact trading standards if I hear nothing by tomorrow, very disappointed.

It's worrying that Gooseberryshop.co.uk keep emailing out 20% discount codes but do not appear to have any stock.

I placed my order on the 3rd November and after enquiring twice I was advised I would receive my haircare products within the week. On the 6th December I asked for a refund and was advised this would take 3-10 working days. However after seeing another email offering 20% discount I felt very uneasy and decided to ring my credit card company to provide a refund.

They agreed to do this as my first order confirmed delivery within 7 working days which has not been fulfilled.

DO NOT SHOP HERE!
Like all the other reviews (wish I'd checked Trustpilot first) my order never arrived, they had 'delivery issues' and then when I asked for a refund it never came. I've contacted them several times and they've stopped responding. I'm trying now to recoup the cost through my bank but this can take 3 months. Absolutely awful that this company can continue when it clearly just steals from many people. There must be a way to report this?! They should be prosecuted for theft!

Complete scam. I placed an order over 2 months ago and did not receive the order, so have been sending requests for a refund for 3 weeks. I have still not had a refund but receive responses apologising for the delay. Have had 3 of those now.

Like others I purchased and the item never arrived. Told they had issues but it would be sent. After 3 weeks I cancelled the order and requested a refund. The promised refund never arrived either. I reported the issue to my bank who opened a case and issued a refund against them. Don’t buy from this company

Just like all customers above . Very disappointed , no order and no promised refund .
Scammers

Unfortunately another scam.

Or at least very unprofessional.

I'd like to start by saying that I noticed a lot of surprisingly good reviews of this company on Reviews which pops up on Gooseberry's homepage. I tried to post my review on it, without success. I find it hard to believe in all those positive reviews having experienced what I did with them and seeing similar reviews on Trustpilot. So don't be fooled.

Re my story, I bought a hair conditioner from them at a pretty good discount. That was on 8 November. As per an email from Gooseberry, I should've received the item by 19 November the latest. I haven't received the product despite several chasers.

On 20 November I asked where my product was. I got a response the following day letting me know that they're experiencing internal delivery delays (what is that even?) and if I'm happy to wait I'll get my item within a week. I said if they can deliver within a week then I'm happy to wait.

On 25 November I emailed them having received no shipping confirmation. I advised them that if I don't receive the item by Friday 29 November, I'd like a refund. I also asked for confirmation that the item is genuine.

On 26 November I got a response saying that "of course, all our items are genuine" but not a word re the delivery.

I replied asking where my order was though and repeated that I'd like my money back should I not receive it by this Friday.

Awaiting response...

I hope by reading yet another review like mine someone will be saved from the bad experience I’ve had, or like me reassured that I’m not the only one. I too wish I had read these reviews before I ordered. My experience is similar - no products delivered, repeated reassurances that ‘if I could hold on it would be with me next week 😊’, finally cancelled and asked for refund. No refund within 10 days. I warned them I’d report to ActionFraud and Trading Standards which I’ve now done. The more of us that do that the better, despite the time and stress. I am now going through my bank via the chargeback scheme to see if I can get my money back. I’ve never had this experience in 20 years of online shopping. For those who have had similar experiences, Companies House also allow you to request an investigation via their website if you suspect fraudulent activity.

Very disappointed with the results, waste of money, stopped working , would not recommend, save your money.

BE WARNED! DONT PURCHASE FROM THIS RETAILER, DEFINITELY A SCAM. NOW REPORTED.

Do not order through this company, they make excuses about delays with supplies, give false delivery dates and are reluctant to initiate an immediate refund buying themselves extra time to return your money. I am not entirely convinced I will be refunded. There appears to be a distinct lack of any moral values or personal or professional integrity notable when taking money for goods you either cannot or have no intention of ever supplying.
Further research has identified them as an internet retail platform and probably not an actual supplier. I am going to explore what appears to be the misuse of their e-commerce subscription with Shopify. I am also having them looked into by my bank.

Avoid - Not even worth 1 star. I wish I had read Trustpilot reviews before ordering from Gooseberry as I wouldn't have done so. I am normally careful where I buy online and I relied on Feefo reviews which are all very positive and I was seduced by their low prices plus online discount codes available making the price even more attractive.

Don't be fooled though by this awful company that takes payment and doesn't fulfil orders.

After a week I chased up my order which hadn't been despatched to be told, very politely, there were delays internally and that I should have received an email informing me of the delay but that my order would be fulfilled very soon. I hadn't received any such email (this strangely arrived 2 days later) but said I would wait until the following Monday but if the order was not despatched by then I would cancel.

All the while I kept getting bombarded with emails offering 20% discount.

Monday came and no order had been despatched so I contacted Gooseberry again to cancel. They replied saying if I was prepared to wait a few more days the order would be fulfilled. However by that time I had read all the negative reviews and realised I too had fallen foul of this scamming company.

Therefore I replied saying that I was not prepared to wait any longer as I was now aware of all the negative reviews and believed I had been a victim of their fraudulent activity and that if I did not receive an immediate refund I would report them to Trading Standards.

I was very surprised that they did actually reply immediately saying the order had been cancelled and they had refunded me as I fully expected to have a battle to get my money back. I was even more surprised that the refund was shown on my credit card account. Maybe I was one of the lucky ones getting my money back.

I will never use this company again based on this experience. If some people are happy and actually receive their orders and the company is not defrauding customers then they must have some serious internal problems. It's not like items are out of stock.

Scam.

Not surprised to see the other reviews on this site. Ordered some dry shampoo which happened to be defective. Asked for a refund and my emails are now getting bounced back. Do not order from here.

Waited 2 months for order to be dispatched, asked for a refund, it has been almost 2 weeks, still no money. Worst customer service ever! AVOID!

DO NOT USE!
Items do not arrive. Trying to contact them is impossible. I wish I had read these reviews before using them.Hopefully this will save someone else having the same bad luck.
After 5 weeks now waiting for my refund but not holding out much hope after reading the reviews here.
Scam and should be closed down.

This company is a farce! I ordered some Molton Brown shampoos and eleven weeks have elapsed and nothing has appeared. I have written many emails and get the normal tripe that it is one its way.

Do not order from this company!

My Best recommendation is to find an alternative to this shop.

Here is my experience:
I ordered a product on 23. July.
Discovered quickly through tracking that the package was on its way back to sender.
The package had dissapered and now I had to wait 28 days before the shop Will send a new product.
1 month after my buy I asked the shop to send a new product.
1 week after the shop says the product is not in Stock.
I ask for a refund and is told that this will happen in 3-10 business days.
Today is 18 September and 17 business days after I asked for a refund and I still have not received my money back.

This is bad business and terrible customer service.