Hair and Beauty non surgical facelifts.. 

This website is a scam, they keep delaying delivery and never send the products. Avoid at all costs.

‘Buyer beware’ is a phase which sums up anyone ordering from this website. Furthermore I if I could give a minus rating I would!
I wish I had seen all these negative reviews before I’d ordered as I wouldn’t have placed an order in the first place.
My items too were delayed so I cancelled my order. Like many others I had to wait nearly 2 months for a refund. The calls weren’t answered, instant messaging was far from instant and my emails well! All I got back was ‘what’s your order no?’ If the staff read their emails correctly they would see the order no in the subject box! Clearly a delaying tactic! After threatening further action I have today been advised the money will be refunded into my account. I’ll be checking closely over the next few days. Did I get an apology or explanation as to the reason my money was withheld???? What do you think ... No!
I’ve never experienced such poor service from an online retailer. Avoid at all costs!!! I won’t be using them again.

This company profits from stealing people's money! They must be held accountable. Like many others, my goods never arrived and, despite an initial promise to refund, I have not received my money back. It has been nearly 4 months. I have called many times and left messages (because they never answer the phone). They have blocked me from FB messenger, and after I started leaving comments on their FB posts, they have disabled the comment function. I have sent a formal breach of contract letter, and tried everything I could. Next step is small claims court!

I’m just echoing the same story. Pity I didn’t go onto TrustPilot before giving the Gooseberry company my money. Goods failed to arrive. I’ve been promised a refund in 3-10days, but I won’t be holding my breath.
If the refund doesn’t arrive in my account as promised I will contact my credit card company and also Trading Standards. I’m not going to hang around hoping it’ll eventually arrive. This experience has been stressful and time-wasting. The only bad experience I’ve had when buying on the internet. They should be closed down.

Yes here I am STILL trying to get my order from these shisters, I ring and they don't answer the phone I have emailed over twenty times yes I have had a couple of responses telling me, this order is about to be sent and will be delivered before the weekend, and yet so many weekends have come and gone, STILL NO ORDER. I would not give them even half a star, their service is non existent. They are just taking peoples money and keeping it, surely this is illegal. I am going to get their company information and report them. I am also informing my bank.
DO NOT DEAL WITH THESE SHISTERS. YOU HAVE BEEN WARNED

NEVER USE THIS COMPANY - I have also experienced the same problem. Order placed and never received the goods. I was told there were some delivery problems and if I was ok to wait they would be with me soon. This was said on several occasions and they said as an apology they would refund the delivery charges. Needless to say the refund and goods were never received. Then I was promised on several occasions a full refund as the goods were still not available. After 2 months I have still not received my refund. If you ring customer services you can only leave a message and if you email Gooseberry you either get no reply at all or a reply that is a waste of time and a stupid emoji. How can a company like this still be trading. I am beyond cross and disgusted.

Update on my last review. Ordered 6th August and still not got my goods!! Sent them six emails and they are not replying!! Absolutely disgusting ordered straighteners for my daughters birthday.
Yesterday I reported them to my bank and I can get my money back. Also today I reported them to Trading Standards. Please report them so more people can’t get ripped off!! Also I have shared and commented on Facebook to spread the word!!

Crooks. Wish I'd read all these reviews before. Ripped off and patronised. Have reported them to my bank. Please don't buy from them. Have more respect if they stole your purse rather than hiding behind a computer to steal from people.

I ordered some items from Gooseberry and even though the website clearly states the items are in stock I was only sent a partial order. The rest ended up arriving 4 weeks later. The items I did receive were damaged due to leaking from the packaging. I thought it wouldn't be a problem to send the items back to get a refund. Boy was I in for a surprise!

Its been over two months since I sent the items back via Hermes and after a few messages on facebook messenger saying they would look into it, nothing. Its as if the phone has been disconnected, can't get through on the phone or messenger. Awful service, please avoid at all costs!

I didn't receive my order, still waiting after 3 weeks although they promise to deliver the goods within 7 days also providing the tracking details which they never did. They take your money and are never there to answer phone calls or reply to emails or messages. I contacted my bank to get my £65 back. I will never use Gooseberry again!! VERY BAD SERVICE!

Update to my previous reviews. It is now two months since since I placed my order. After many phone calls and emails I have finally received the refund I requested as I had not received my goods. This was after I had informed them that I was taking the matter further. I had already escalated this to Trading Standards and my Credit Card Company who are going to keep an eye on this company. I do hope that others read these reviews and not the SCAM ones posted on their website - strange that the majority are Anonymous!!!

I mirror most other reviews here - STAY AWAY THEY ARE SCAMMERS.
Like with so many others here I placed an order, got told there was a delivery issue, waited a bit longer. Then asked for a refund, got told it would be with me soon - and then nothing. I'm chasing now and will be in touch with trading standards as well as my credit card company.

If you look on Companies house, the director David Butler, has not filed any accounts since May 2018 - that is in itself a big worry. The company has no funds.

Don not buy it’s a scam , they keep saying it’s a 7 day delivery and then don’t deliver and ignore emails. DO NOT BUY

This site is a scam
I was cheated by them
I bought sampoon by 96 gbp i after 3 weeks i receive only an 😊 on my email

They sent the wrong order and will not refund me. I see from other reviews that I was lucky to get anything at all! Wish I’d checked here first.

this company is a complete scam and will steal your money. do not order anything from them online. never received my refund and have been completely blanked.

Echoing many other reviews - this site should be closed!

Never received my order (placed on the 27th of May), nobody picked up the phone nor called me back (left messages). When I finally found a way to contact them (5 weeks had gone by) they told me that they were out of stock. I asked for a refund. That was 3 and a half weeks ago. No refund so far, I have contacted them many times. They are using a misleading website called reviews.io which rates the company 4.73 stars. Trustpilot gives GOOSEBERRY 1 star (they don’t have the possibility to give none), and is accurately showing how upset people are about GOOSEBERRY. I wished I had read Trustpilot before ordering!! I WANT MY MONEY BACK!!!! This shop should not exist anymore, we are talking about stealing money from people! If Trustpilot has some power, please help us to stop this from happening and to take legal actions.

Almost 4 weeks after placing an order, Gooseberry have failed to deliver and have not issued a refund. They have now stopped responding to my emails

I’ve used Gooseberry a number of times before and have never had a problem up until now.

This time I placed an order on 1st July and paid for tracked delivery 1-2 days. I then received an email confirming dispatch on 4 July. However, as of 26 July the item still hasn’t arrived and the Hermes’ tracking information shows they have not received the package.

Gooseberry say that they have 28 days according to their website before they will refund once a package has gone missing. This does not comply with the Consumer Rights Act where a customer has paid for and agreed a delivery date.

I am now seeking redress from my bank via the charge back scheme.

I placed my order on the 23rd of June 2019 and the email confirmation I got stated that it would be delivered within 7 business days and they charged me £0.50 for tracked delivery - 7 business days.

When my order was not delivered by the 2nd of July 2019 (after 7 business days) I contacted gooseberry's customer services who said that:
1. my order will be with me by end of week Friday 5th of July
2. the only refund they can offer is the delivery charge of 50p

The order was not delivered by end of last week neither beginning of this week so when I contacted them again this week, they said that the order will be with me beginning of next week and no refund will be provided for the further delay.

It is now 12th of July and I still have not received it and twice now they have given them delivery dates which they did not honour let alone no proper compensation for the discomfort they have caused and inconvenience as I had to buy the shampoo/conditioner from the highstreet at a higher cost as they had finished and didn't have time to wait for another online delivery from another company. Neither did they compensate the time I have spent chasing them up.