Hair and Beauty non surgical facelifts.. 

I ordered a few bottles of shampoo and conditioner online that were shown as available. Gooseberry shipped part of the shipment and said the rest will follow. I have now phoned them practically every week for 7 weeks to chase where the delivery is and all I keep getting told is that it will be with me that week - I am still waiting. They have sent no emails to advise me of the delays and have constantly failed to deliver on their promises. Although on the last few phone calls they have given me the option to cancel there seemed to be no need as they keep promising delivery. Shocking customer service.

Bought an item five weeks ago and after numerous messages have asked for a refund and still heard nothing.

I placed an order on 10th May with 7 day delivery service. It is 1st June and no sign of the parcel will arrive. Called them number of times and always got the impression of the parcel will arrive by the weekend, which hasn’t happened. I checked the tracking number and the carrier says they are expecting the parcel from the sender. But gooseberry customer service confirmed the parcel had been taken. Don’t know who is lying in this situation. The customer service person is very rude every time I called them. Not sure whether it was the same person all the time. Will never buy from them again! BYE!

I would not recommend! Ordered a face mask and they sent me the wrong item. I sent it back to them so I can get the product I ordered. It's been a month and I have not heard from them. I keep on messaging them on facebook and they leave my messages on read. That's about it. This happens to me for the second time. The first time it took about 2-3 months to get a refund. Definitely not using them again. Would not recommend them to anyone.

Scammers. I paid for products, a month later I contacted them and they blamed a supplier delay, I had no communication to advise of this. Waiting more weeks I then sent messages every day. They were reading them but not replying. After that I started calling, leaving messsges when they weren’t picking up. They say they have refunded my money yet it’s 2 weeks later and no refund has been received. Reporting to my credit card company today.
DO NOT USE THIS COMPANY. I wish I’d read these reviews before I used them

A big Scam. I ordered products in March and I got the Oops email saying they were out of stock and would arrive in a few days. 4 weeks later still nothing and I decided to cancel and get a refund. The refund never came. I left numerous messages on their answerphone and spoke to Emma when I managed to get through. She told me that Adam, their accountant, works from home (warning bells started to ring) and that she would ask him to refund me. After another 10 days I rang and said nothing had been refunded. She told me that Adam had refunded that day and I would get the money in a few days. That was over two weeks ago. Clearly the business is in difficulties and they are trying to get money in without supplying goods. If you look on their website most of the products are out of stock and yet they are still sending emails promoting discounts to order products. Shameful. I have reported them to my bank this morning. I guess they will not be around very long.

Absolutely disgusting customer service. Paid for my purchase 10 weeks ago and the order has not arrived. Called the online shop and the response was abysmal.

I urge everyone to report their facebook account.
Absolute liars, do not order anything from this website. Similar story to everyone else on this page.
Company has been liquidated before, clearly have no clue what they are doing.
Looking at the reviews on their website, their own company director (David Butler) is leaving comments which are being marked as genuine.

Hmmmm, these are not the reviews I read when placing an order with this company.

Exactly the same experience as everyone else. I also got the "Hey Love..." email. Strange that. Especially when the delightful Vicky told me that email had been sent out to lots of people today in error. Yeah right. I was also told that my order had been dispatched (yeah right again) but when I asked for tracking information, they couldn't give me that information over the phone. Twice I was promised emails that would give me a link to the tracking info. LIES!!!!!! This to me is a total scam and they try to make money out of not sending orders and refusing to refund by the looks of it.

Eventually I received an email yesterday telling me a refund had been processed. Believe that when I see it but thankfully I paid by credit card. Will be referring to trading standards.

Absolutely disgusting! £70 worth of products ordered on the 17th april which are out of stock. I have contacted 4 times and left voicemails as i would rather a refund than wait a further 3 weeks for the products and now they are ignoring me. Avoid like the plague... now going down the trading standards route!!

This company needs to be closed down. I ordered my products on the 9th April 2019 knowing i was going away in May. After a several e-mails, phone calls & hog wash excuses, I finally received my products today.
SHAMEFUL

Avoid this company at all costs. They are a bunch of amateurs, who take your money, despite the fact that the goods in question are out of stock! Then comes the delaying tactics, when you request the refund of the monies. So far since the beginning of April, edI have made 3 phones calls and the money is still missing from my bank account! You have been warned!

A very dodgy company. I did finally get the product but only after experiencing incidents that other reviewers experienced. I.e. silly message after several days saying there was a delay in the order, then another long wait to say it had been sent to Hermes and I could track the parcel. There was no tracking number! I was just about to contact my credit card company and put the matter into dispute when it finally arrived with Hermes after another week. They as usual just left it outside my front door and didn’t even ring the bell! AVOID

Avoid like genital warts. Terrible misleading company that take your money and don’t deliver goods. A complete scam and I still don’t have a refund. Avoid gooseberry at all cost

Ordered product knowing it would take 7 business days to arrive. Received a terribly worded, impersonal 'Hey Love, Whoops we're working on it' email after 6 days. After 10 days I called to be told Hermes had lost my order and that they would send a replacement in 3 business days. When the replacement didn't arrive, I called to be told there no replacement ever sent! Now waiting 3 more business days to get refund... TOTALLY USELESS, AVOID ORDERING FROM THIS COMPANY

Ordered item and paid for express delivery. Had to chase and chase but then item came over a week late by which time i had had to buy a replacement. Had been assured that I could return my item for a full refund but the return label provided was not accepted by Hermes. I was then told that Hermes would send me a replacement label but over a week later this has still not been received. Appalling customer service. I have been messaging them for 4 days with no response.

Ordered products that cost £217.50 on 7th March for Express delivery. 2-3 working days. Contacted them since for tracking number. Spoke to Anna, Emma and vikki. Last 3 days since been given a fake tracking Hermes number I have been unable to contact them. I've now spoken to my bank whom are going to investigate to get my payment back. Such bad practice. This company should be closed down. After reading the reviews my insides are churned up. They need to be investigated and charged for fraud. Beware. I'm a solicitor so they have cross

Ordered products from Gooseberry on 8th Feb 19, payment taken from my account but nothing received. Emails are not answered and the 'link' to track items is false. It's a con! Trading Standards, please step in and shut this company down.

Order #83443
Product never received !
SCAM

Ordered product a month ago. Received one email 9 days later stating delay but would send via 7 Day Tracked Delivery Service. Still not received despite several voicemails & emails which have not been replied to.
I have now reported to my Credit Card company & Trading Standards for further advice & action.
I would NOT RECOMMEND.