Gorailtravel Reviews 

114
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, understanding, and caring, often going above and beyond to craft personalized trips. Many people highlight the excellent customer service, noting that agents are attentive, knowledgeable, and communicate regularly, making the planning process smooth and enjoyable. Reviewers are particularly impressed with the quick response times and the efficiency in putting together detailed and exciting itineraries, often including video explanations. The service is frequently described as outstanding, with many looking forward to their dream holidays and feeling secure in their travel plans. Though some people mentioned a slight initial difficulty in connecting with someone, the overall sentiment is one of high satisfaction with the planning and support received.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Holidays

Consumers find holidays to be positive, with many expressing excitement and anticipation for their upcoming... See more

Service

Clients share positive opinions on service, highlighting the attentive, informed, and communicative approach... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the prompt, responsive,... See more

Response time

Users describe positive interactions with response times, highlighting prompt and super customer service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex was an absolute super star in crafting our trip to be exactly what we wanted. She worked hard to work around some health issues I was having and still make this dream trip a reality despite seve... See more

Rated 5 out of 5 stars

Sean just finished finalizing our itinerary for our 50th Wedding Anniversary trip to Ireland. We are thrilled. My husband is hard to impress and even he was wowed with the video and itinerary Sean pu... See more

Rated 5 out of 5 stars

We were drawn to the rail tours and requested more information. Adam listened carefully, gave us options, and suggested the private driver tour for our small family group, which will allow us to be mo... See more

Rated 5 out of 5 stars

Our Swiss rail trip was canceled by a different company but we already had plane tickets and pre and post reservations. I found GoRailTravel and they were able to put together a wonderful trip itinera... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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4.9

All reviews

(114)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Adam has been awesome in helping us…

Adam has been awesome in helping us plan our trip to Scotland. He’s been very receptive to our wishes, maintains clear communication, and prompt in responding to us despite the time difference. Plus there’s the awesome Scottish accent. I recommend him highly.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Joe is the best!

I have had the best time with Joe planning our dream trip to Ireland! He has been so helpful and a joy to talk to. Such a great personality! He has made us feel so secure in choosing Gorailtravel and the itinerary he set up for us couldn't be more perfect! Just knowing he will be there along the way up to and during our trip is such a comfort. I have a strong feeling we will be returning to Joe to help us with many more vacations throughout the years. So Joe if you are reading this and you are in any of the places we visit let us buy you a beer!
Sincerely, Leslie I.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Review after the tour

We just completed our trip of England, Wales, Scotland, Northern Ireland and Ireland by Rail. Sean did a great job working with us on the itinerary. AND when a couple of issues came up during the trip, he was extremely responsive and they were resolved promptly.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Sean- a delight!

Working with Sean has been delightful. He was receptive to our ideas, provided timely revisions, and selected lovely lodging. He picked up quickly on the kind of travel (a bit off the beaten path) we hope to experience. We three are looking forward to this once in a lifetime travel trip in Ireland, thanks to Sean's planning expertise and superb customer service. We chose gorailtravel after researching many travel companies, Irish and international. There was no comparison to their attention to detail and pleasant, patient demeanor.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Off to a good start!

We’ve only begun our journey with booking. However, Joe has been amazing. We provided info on our interests and abilities and he set us up with what looks like an amazing trip. He also ensured our booking didn’t get forgotten on our end with regular, helpful check-ins. My ADHD brain really appreciated the assist!

We are all looking forward to our Scotland adventure!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Happy 1st time customer

This is our first time working with Gorailtravel and Joe to create our itinerary for Switzerland this fall/winter. We chose Gorailtravel as our provider after comparing their reviews to similar providers and couldn't be happier. Our dates were flexible so we made multiple adjustments to the original itinerary and Joe was a great advisor to us on timing, hotel choices etc and got the new itineraries to us quickly. Now that we are confirmed we can't wait for our trip to begin with the continued support from Joe!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

We have been looking at rail trips in Scotland

We have been looking at rail trips in Scotland and planning for next year. Sean was able to help us narrow exactly what it is that we want, and to recommend events and places of which we might never had thought.. He was very professional, and fun to deal with. We were very impressed, and would recommend him to anyone looking for travel advice.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very attentive and patient customer service

What I first contacted GoRail, they responded right away. In fact, they responded so quickly I wasn't quite ready to discuss the trip with them. They followed up daily, and when I finally had the details I wanted for the trip, I worked with Joe. Joe was great! Professional, attentive, and very patient with our myriad of questions and itinerary changes. He was very reassuring regarding any unforeseen travel glitches that we might have and explained clearly the refund and rebooking policies. Excellent customer service even with the time zone difference. Also, when he was out of the office, his colleague Adam followed up to make sure plans were moving forward smoothly. We haven't taken the trip yet, but if the smoothness and professionalism of the travel planning is any indication, the trip should be fabulous.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

RailTours - Ask for Adam

Have been working with Adam and he has made himself available based on my schedule and has been very helpful! We have had to make some changes and everything has been seemless!

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Trip to Scotland

We are planning a trip to Scotland and Peter has been so helpful and understanding. He is very knowledgeable and heard our wants and needs for this trip and planned our itinerary so that we get the most out of this trip. Thank you Peter for your time, patience and kindness.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

50th Wedding Anniversary Trip

Sean just finished finalizing our itinerary for our 50th Wedding Anniversary trip to Ireland. We are thrilled. My husband is hard to impress and even he was wowed with the video and itinerary Sean put together in minimum time. He treated us like family and seemed to know just what we wanted, knowing we are inexperienced travelers. Thank you for taking care of so many of our worries! We are so excited!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Sean was very professional and…

Sean was very professional and responsive, and provided valuable guidance when planning our trip to Ireland. He answered all questions snd made the process easy.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Easy booking for an exciting trip

Alex has been a fantastic support and advisor for my first visit to Scotland. She listened to my goals and interests for this trip and made a plan tailored just for me. I am so excited for this trip and cannot wait to share pictures with my friends and family after!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Ease of access to information needed

Ease of access to information needed! It was laid out in simple and easy to follow format! Peter, went through the details and made sure we were all on the same page! Great service and very courteous!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Peter was AMAZING

Peter was amazing. From day 1 of his contact with us thru the day we finalized and booked our travel, Peter patiently and expertly listened, worked with us, and made changes and scheduling adjustments to make the trip easy for us (four retired elderly folks traveling). He understood our limits and setup excursions and guided tours that would match our abilities.

We are excited about the trip and am sure Peter and GoRail Travels will be part of some of our future vacations.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Joe was very efficient in reaching out…

Joe was very efficient in reaching out to prepare an itinerary for us when previous travel plans were disrupted. Joe made great suggestions and provided hassle free booking experience. Look forward to our trip this summer. Thanks Joe
Deb S

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

A new adventure awaits!

We are so excited to be trying out a new type of travel - by rail. Joe has put together a very interesting agenda for our upcoming August trip - accommodating our prior travel commitments, event changes, dates and answering our list of pre-trip questions. Thoroughly professional!

May 22, 2026
Unprompted review

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