Green Eco Energy 

I too have just had the delightful Chris call me from the 01202 number. Pleasant an engaging but as I'd never heard of the Green Eco Centre it raised my concerns straight away. Offered the free survey blah blah blah. The asked me to confirm my age and how to spell my surname, an obvious trigger to say he doesn't know who I am. So, he doesn't know who he's talking to or probably where I live. As my phone has been ex-directory for the last 40 years he's clearly picked up my number from a cheap database where I would have provided it to a supplier some time ago. When I challenged him, he simply repeated his request for me to spell my name. The phone then went dead after I challenged this again. Given my name is the most common English surname, if he's known it he wouldn't have asked me to spell it!

This is a cold calling company. I have already complained about them to the Telephone Preference Service because they have continuously breached my blocking. They are a pest.

This company have cold called me 6 times today - despite, on each occasion, being asked (politely) to take our number off their database.

If i hear from them again i shall report them to the ICO.

I also had a call from voicebot today informing me that I was one of the few left in my area that had not had a survey. It seemed to get confused with my questions and eventually hung up the call.
Hang up as soon as they mention eco green energy.

Just received similar call from Chris saying that I am one of the few left in area who has not had survey. Informed him would research online. Call then ended!

This not actually a review but merely a thank you to all those contributors who have added their adverse comments.I spoke to Chris this morning pushing the availability of a free survey to check my existing loft insulation. Having somewhat reluctantly agreed to take a further call within the next half hour or so to arrange a survey appointment, which I had no intention of proceeding with.Guess what,within less than 5 minutes, I received 3 calls all of which I left unanswered.

Appalled

I did a bad review of my experience and have been bombarded with emails from trustpilot asking to verify i am genuine or they will delete my bad review

I assume this comes from Green to use this as another way of harassment but it should not be allowed they should focus on better customer service not trying to bully details or challenge the review

If I could give zero I would, a guy called Chris rang again today, cold calling about insulation and damp. We have asked him to stop calling and take our details off of their system. What they are doing is immoral and illegal. I have reported this company, it's numerous phone numbers and details to the relevant bodies to hopefully get them shut down.

Cold called by "Chris" who wasn't open about who he worked for, and was clearly out to bamboozle us into a sale. I could easily imagine that they are putting pressure on older people to make a sale. Appalling company behaviour.

Money stealers! Don’t use this company they have stolen my money and have been shocking at dealing with my account! They created an account with me to get my direct debit ASAP before they even realised my meter was not compatible with them. They immediately took £91. I had to ask twice to cancel my account and I have had to ring 4 times to get any information about my refund which has taken 3 weeks and I still don’t have. Terrible service!

I wrote a review in April regarding this appalling company cancelling your direct debits and resetting up at ridiculously overpriced, unreasonable and unrealistic prices and very poor customer service.
Once again, they have done this, with going from £109 to £189 they're expected to take in August.
My emails have been completely ignored again.
I'm utterly stunned that you can run a company like this and warn anyone who is thinking of changing over to them.
The company HAS gone into administration.......!!!!
Extremely stressful to deal with and personally cannot wait to go back to my original supplier. Look after my bills have allot to answer for also.

Do not use this company. Like others, we switched using switch my bills. Just awful!! They billed us £700 for two consecutive months, increased our direct debit without our knowledge and then refused to send someone out to read our meter after telling us they didn't believe our readings. At one point they owed us £800 so I cancelled my direct debit. After getting a partial refund, they set up a new direct debit illegally and took over £200 without authorisation. In addition we had already switched back to our previous provider. We have been having a battle for months over getting our money back. Thankfully our bank are dealing with it now.

New customer to this company, good service so far from Sophie O’Connor

Please check my last two reviews.

This company is a huge scam!!

Directors- your strike rate for client upset is 20% well done.

The other 80% of reviews are fake and unlawful.

You have been reported.

They request you submit meter readings monthly so you have accurate billing. So why do they ignore the submitted readings and use inflated estimated readings when they bill you.
They even asked me to send photographic proof of my meter reading, which I did, yet when my bill was calculated they used an estimated reading. They then hide behind ‘Industry Standards” when you query this.
I transferred to this company through Look after My Bills who appear to push this company as their preferred supplier. Needless to say I will use neither of these when my contract is up for renewal.

SCAM of a company had my boiler fitted and the installer falsely said on paper that he did a chemical flush when he admitted he did not!These people are falsely selling items which will make the warranty void!Lastly they also did wall insulation and all the grey polystyrene beads are all over my garden and Neibhour’s have complained they are having to clean up in their gardens.I believe they take the funding off the government and then fob people off.....AVOID THIS COMPANY or at least do your research!!!!!

After a switch made by Look After My Bills I have found Jess and colleagues very attentive and the few minor questions I have had have been answered quickly. If all continues to go well, I can submit readings and watch my usage AND save money, I will be well satisfied.

But of course the benefits have to be continuous and I will switch again (via LAMB) if prices are hiked.

This company sent me an email confirmation that both gas and electricity was switched. I have both emails as proof however at month end we still received a bill from the previous supplier, turns out gas wasn’t switched but we still got charged for it by green.
Despite calling their customer service which didn’t even know about gas/electricity and needed to be explained how things work. They wouldn’t even apologise. And did not want to refund what we paid for a service they never switched and we never used.

Excellent service. For someone not so tech savvy, like myself, Sam from Green talked me through the issue I had. Sorted in a few minutes. Even with Covid delays they replied within minutes. Recommended.