GreenGeeks Reviews 

Greengeeks is always so quick to respond and find extra support if needed. Everything always gets solved for me. I trust them so much. I don't know much about the tech side and they have saved me time and time again.

I had a question about how to update PHP on my site, and the tech support chatbot told me exactly what steps to take. The steps worked just fine.

Extremely disappointed with GreenGeeks. This has been one of the worst hosting support experiences we have faced.

After a malware issue, GreenGeeks performed a cleanup on our hosting account. Once the cleanup was completed, they confirmed that the account was open for public access. However, 26 out of our 28 websites were still not working, and our email services were also affected.

These are live business and client websites, so every hour of downtime matters. We repeatedly followed up, explained the seriousness of the situation, provided the affected websites, and requested urgent assistance. Instead of getting a quick resolution, we have been left waiting for hours with generic responses and no proper resolution.

We even provided them with the exact backup date we wanted restored, yet the issue continued without the urgency expected when almost an entire hosting account is down.

For a hosting company, reliability, disaster recovery and responsive technical support are fundamental services. When dozens of websites go offline simultaneously, customers should not have to continuously chase support just to get meaningful action.

I am leaving this review based on our actual experience and will update it if GreenGeeks resolves the situation properly. At present, however, this experience has seriously damaged our confidence in their service.

I’ve had a great experience with GreenGeeks so far. WordPress is easy to work with, and with the help of AI, the whole process has been smooth and straightforward. I’m still working on editing and finishing my website, but everything has been going really well so far. Very happy with the experience!

renewal was coming up for $160 and I wasn't using the site anymore so I cancelled 11 days before billing (the company states 5 days prior is fine) well guess what, today a charge to my card came through for $235. I've reached out to the company and they say they can't do much after the renewal has already gone through. also tried telling me the cancellation was for domain and not hosting but I did the cancellation through the hosting section under the auto renewal form there was no option for domain there. AVOID THIS COMPANY

I've had GreenGeeks for years with no issues, but I'm super disappointed in how they handled the one and only problem that came up recently. I got an email 3 days ago that my website had a malware infection and was taken down to protect the server. The email presented 2 options: I can take care of cleaning the site myself, or have them do it. There was no indication of cost or timeframe for them doing it but I thought it was the better option, so I resplied and said yes please handle it. I got an immediate response that said we are working on it, and they asked for me to monitor emails because they will likely ask questions or send updates. Next day, I sent 4 emails spread out throughout the day asking for an update with no response. The last email was telling them I'm hiring someone to look into it and please whitelist their IP address. I got an email the following morning only with confirmation that the IP address was whitelisted - they didn't answer any questions about status updates. My web developer went in and saw that they had done absolutely nothing. So that means 2 days went by while my business was losing thousands of dollars and they had done nothing. My web developer cleaned the site, so now all I needed was them to review and then re-enable the sites. But 24 more past with still no response. The last response I had from them whitelisting the IP address apologized for the lack of communication and said they work over night Monday-Friday. It's Friday and it seems like they wouldn't even get to my case until Monday.l I can't wait another day losing money so I have chosen to leave GreenGeeks. And I have spoke with a competitor who said they would have handled this in half a day, GreenGeeks is taking a full week. This is completely unacceptable so I'm outta here.

excellent customer support, fast resolutions. I have been with them for 4 years no regrets.

I have been with GreenGeeks for a few years now and not being a technical person they have helped me with many issues.
Back in July 26 I had a serious malware issue which was caused by a company I trusted for maintenance support.
My website went down but GreenGeeks totally shut them right out of my website and fixed these serious issues.
Other things I just didn't have a clue to fix were immediately sorted out by the GreenGeeks team.
I don't know what I would have done without them.
I put all faith with this company and there support team don't waste any time getting back to you.
They deserve the very top marks for their amazing service for my small Children's Author website.
Thank you.
Regards.
Susan Murray.

Easy to work with and offers a human touch.

I do not have a web site. Why would I need web hosting? Someone has scammed me...seems. Please remove me.

Greengeeks customer service is great! My chat rep quickly searched and solved the problem I was having receiving emails.

I have been with greengeeks for years, but clearly from the way the problem they have caused me today is being dealt with customer loyalty means nothing.

every year they send me a notification of renewal, we then have a song and dance, and we then agree a better deal.

this year i did not receive a renewal notification, and i woke up this morning to find that my credit card, that i had no idea they had retained the card information, had been charged for $279.

i thought this error by greengeeks could eaily be resolved, i have genuine concerns both about what has happened and also the security of my credit card date.

but no, because Peter T of the billing team refuses to answer my questions and merely cut and pastes answers.. his latest reply to my questions... 'Hello, We're sorry to see you go!'

seriously greengeeks, what has gone wrong with your customer service?

EDIT: I have now resolved the issues I had with Greengeeks and I am still a customer. Its just a shame I had to throw my toys out of the pram to get there.

Quick response and solution.

Greengeeks.

If you ever havev any problems the support will solve it in under 15 minutes.

Prices are good, always offering a discount for long term for clients like me.

You can trust greengeeks.

Love that they have HUMAN customer support!!! beyond that, they are always available, and they reply very fast. I've brought multiple brands under greengeeks already because of the ease in troubleshooting anything.

Excellent customer service! I’m very impressed with the support I received from GreenGeeks. They were professional, helpful, and made the entire experience easy. I will definitely recommend GreenGeeks to anyone looking for reliable service and great customer support.

Any time I have ever had a problem with my website, GreenGeeks support staff have been extremely helpful: quick, courteous and efficient. As a senior citizen novice web user, they never make me feel inferior when I don't understand and often will take care of the problem for me. I also love that they are green as preserving the environment is very important to me.

I've been with GreenGeeks for over a decade. The value for their pricing is high and the backend is easy to navigate. What really earns the 5 stars is their customer service - real people, with real experience who have guided me through fixing issues again and again. I've never had a Customer Service experience that left me wishing for more.