GreenGeeks Reviews 

Quick turn around and clear instructions on how to fix the issue. It was on my end and easily remedied.

I love working with GreenGeeks! I’m a business owner with beginner to intermediate website development skills. When I have any problem at all, their tech support helps me solve it immediately. I couldn’t be more satisfied. Highly recommend!

The guys took my website issue very seriously and fixed it the best way the could. Thank you!!!!

I honestly LOVE Greengeeks. Always fast in helping with anything I need AND they give back to the Planet AND the service is impecable. I'm proud to be part of their 300% back to the environment initiative!!

I moved from another host to Greengeeks. their migration team was prompt and very helpful with a few issues that I had. I am very satisfied with my new host, and the monthly rate is pretty decent too.

My website was down for over 3 days and the issue was put onto a level that could only be resolved via email (not through chat). It is easy to envisage that one question and its response took one day. Indeed my website would have been down longer I have little doubt had I not found another solution outside of the email based support process. I don't understand why business critical issues are put onto a level where instant responses are fundmentally not possible.

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My response to GreenGeeks response:
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My website was down for over three days. The issue was escalated to a tier that could only be handled by email rather than chat.

GreenGeeks have replied to say most responses came within minutes or a few hours. I don't dispute it, but it sidesteps the point. Reply speed only matters if the customer is sitting at their inbox waiting for it — and email is precisely the channel that doesn't work that way. Every exchange costs their response time plus however long it takes me to see it, which is how a handful of replies stretches across three days. Chat resolves things because it holds both parties in the same place at the same time.

It was ultimately resolved not by the ticket, but by my going back to chat and working the fix through with an agent there, using information I had researched myself and pushing for it. The problem was fixable in chat, which is where it started and where it should have stayed. Documentation is an argument for logging the work in a ticket, not for closing off the only channel that offers a live response. Especially important for a business critical issue.

To GreenGeek's credit, they have acknowledged the resolution time fell short and someone has been in touch.

They deliver on everything they promise and the customer service personnel that I interacted with were all professional, courteous and knowledgeable.

My website looks great after transferring from another host service provider and most importantly, It's now certified as green because of Green Geeks' commitment to clean energy and other environmentally friendly actions.

I found GreenGeeks to be a great value. It was easy to quickly setup a new website for a temporary purpose (~2yrs) for a family reunion website. Their customer support was helpful and also fast. When it was time to wind down the website, it was also very easy and no shenanigans to stop the billing. I highly recommend them and will use them again myself for my next project that involves a website.

Greengeeks' JetBackup5 backup system is deficient; it doesn't allow you to automatically restore backups as easily as Hostinger and most modern hosting providers. I don't recommend subscribing to their hosting service.

Simple, no nonsense service, no hidden fees, clear communication. Fair price.

GreenGeeks is doing a great job in resolving issues of their customers in a timely manner.
I highly recommend GreenGeeks to anyone who wants a great online services.

The features provided keep things simple, and easy use. Fantastic uptime and amazing customer service. Can't beat the cost for the features.

They are very helpful. I have been associated with them for last three years and it's not about what they're giving when you buy the plan. It is about when your website goes down and how they support to you, and I must tell you. They always give the best service and always try to come up with the best

Been with Greengeeks for what seems like a zillion years. Customer service is fantastic....over the years there is immediate response to any issues I encounter....and then whatever it takes to evaluate and fix any of said issues is done quickly and professionally. Another zillion years for me. Ok...kidding...I do not know what a zillion is....but decades?

Excellent customer service! I value the idea of being green!

GreenGeeks Support is top notch, they are fast to respond and resolve issues, a great hosting provider that has a great team always willing to help and keep your site up and running;

I have used other hosts in the past, but have always run into an issue or two. Green Geeks has been much smoother, and their customer service support is prompt and helpful. I'm not with a big company or organization, but Green Geeks treats me with respect just the same.

I have been utilizing Green Geeks for quite a few years now and have been pleased with the level of performance, lack of service interruptions, ability to have Support deal with any issues quickly.

Out of necessity, I recently had to start building a new website due to my web designer being busy with other projects. I have never designed a website previously and it was a daunting task. I have been very pleased by the level of support provided by Green Geeks, it has been extremely helpful. I am very relieved to be having my project hosted by a company that provides such great service!

Our old website was hacked. The hosting company was not helpful in restoration. My web designer suggested GreenGeeks as he had many sites hosted with them already. He sent me the link to GreenGeeks, I purchased the recommended plan and turned it over to him to set up migration from old host to GreenGeeks. I received the acknowledgement email that everything was ready to migrate. We approved and they had migration done in a few hours from when we started the whole process! They notified me that the site was ready for DNS change to new IP address. I initiated DNS changes and site was operational within 15-20 minutes. EVERYTHING was so smooth....from onboarding, migration, communication!
I should mention that We started the process around 5:00 pm on July 2nd. They sent confirmation for Migration request at 7:21 pm. Migration started at 7:44 pm and completed at 12:53 am July 3rd. this was a HOLIDAY weekend, yet they were busting it.

GreenGeeks communication was awesome. They kept me apprised at every stage. I was with my old hosting company for 16+ years and they NEVER came anywhere close to the level of service and communication that GreenGeeks delivered!

Customer focused with prompt professional response; migrated 2 websites to their hosting service with no issues quick and easy; websites run faster with no changes in structure or tweaks - just by being on their platform.