The air fryer had a defect so i returned it for a refund. The basket did not click in Communication with customer service could be better. Just read the issue better and do not just give random a... See more
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See what reviewers are saying
Fast shipping. Product is amazing. So far, the family is enjoying everything that we make: slushies, milkshakes, lattes.
Company replied
Ordered a free pan using the Hello Fresh discount codes. Ordering process is easy, delivery was extremely fast and the pan was dispatched the next day and delivered a day after. Pan looks to be of hig... See more
Good quality pans, sturdy, easy to clean, fast cooking. This is something you look for in a pan! I am happy to choose Greenpan after my research for several “pan-candidate”. My choice goes to Valenc... See more
Company details
Written by the company
Gezond koken begint bij GreenPan, de expert in kookgerei met een gezonde keramische antikleeflaag – veilig, duurzaam en snel schoon zonder schrobben.
Contact info
Antoon Catriestraat 12, 9031, Drongen, Belgium
- greenpan.nl
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good product
April 24, 2025
Reply from GreenPan Nederland
Thank you for your wonderful review! We are pleased to hear that you are satisfied with our products. We greatly appreciate the positive feedback and thank you for taking the time to leave it. If you have any questions or comments in the future, please do not hesitate to contact us via the contact form on our website.
The GreenPan Customer Service Team
Reply from GreenPan Nederland
Thank you for your wonderful review! We are pleased to hear that you are satisfied with our products. We greatly appreciate the positive feedback and thank you for taking the time to leave it. If you have any questions or comments in the future, please do not hesitate to contact us via the contact form on our website.
The GreenPan Customer Service Team
Reply from GreenPan Nederland
Bedankt voor uw geweldige review! We zijn blij te horen dat u tevreden bent met onze producten. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten. Mocht u in de toekomst nog vragen of opmerkingen hebben, aarzel dan niet om contact met ons op te nemen via het contactformulier op onze website.
Het GreenPan Customer Service Team
Excellent pans!
A quick turnaround time for delivery. And the pans!!!! The pans do what they promise. They look sleek and offer a pleasant cooking experience! Bought a second set immediately! That’s how satisfied I was.
April 9, 2025
Reply from GreenPan Nederland
Thank you for your wonderful review! We are pleased to hear that you are satisfied with our products. We greatly appreciate the positive feedback and thank you for taking the time to leave it. If you have any questions or comments in the future, please do not hesitate to contact us via the contact form on our website.
The GreenPan Customer Service Team
So disappointed
So disappointed! We have had these pans for less than two months and already we need to throw them as everything gets stuck to the middle of them. I got one small and one large and it was a huge waste of money! After one month everything started to stick. That’s just not okay with how much I spent on these pans. It was the first time I thought I’d spend more so I can get quality pans and instead got the worst pans I’ve ever had
March 1, 2025
Unprompted review
De service is fantastisch!
March 14, 2025
Reply from GreenPan Nederland
Bedankt voor uw geweldige review! We zijn blij te horen dat u tevreden bent met onze producten. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten. Mocht u in de toekomst nog vragen of opmerkingen hebben, aarzel dan niet om contact met ons op te nemen via het contactformulier op onze website.
Het GreenPan Customer Service Team
Terrible Customer Service – Avoid This Company!
If I could give zero stars, I would. We mistakenly ordered the wrong pans and tried to return them immediately upon receiving them. For the past two months, we’ve been trying to contact GreenPan to arrange a return, but they simply do not respond.
Now, we’re stuck with six pans and pots that we cannot return because the company refuses to communicate. It’s incredibly frustrating to experience such poor service.
I would strongly recommend looking elsewhere if you value good customer service.
March 15, 2025
Unprompted review
Still waiting for the products
I have not received the product yet. So I do not wish to make a comment
March 7, 2025
Order for a month and haven’t receive…
Order for a month and haven’t receive any product.
January 28, 2025
Reply from GreenPan Nederland
Thank you for your feedback. We take all customer reviews seriously and appreciate you bringing this to our attention. Please contact us via the contact form on our website so we can assist you and look into your inquiry.
The GreenPan Customer Service Team
Reply from GreenPan Nederland
Bedankt voor uw geweldige review! We zijn blij te horen dat u tevreden bent met onze producten. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten. Mocht u in de toekomst nog vragen of opmerkingen hebben, aarzel dan niet om contact met ons op te nemen via het contactformulier op onze website.
Het GreenPan Customer Service Team
Reply from GreenPan Nederland
Thank you for your wonderful review! We are pleased to hear that you are satisfied with our products. We greatly appreciate the positive feedback and thank you for taking the time to leave it. If you have any questions or comments in the future, please do not hesitate to contact us via the contact form on our website.
The GreenPan Customer Service Team
Definitely not a non stick pan
I used the pan 2-3 times, i seasoned it properly and let it get hot before using but everything sticks and it's impossible to clean. I requested a refund
January 13, 2025
Reply from GreenPan Nederland
We are very sorry to hear that your pan did not meet your expectations and that you experienced issues with sticking and cleaning. This is certainly not the quality we strive to deliver. We want to ensure this problem is resolved to your satisfaction. We will review your refund request and get back to you as soon as possible.
Thank you for bringing this to our attention.
The GreenPan Customer Services Team
Extremely Disappointed – Poor Quality and Terrible Customer Service
I purchased a pan set at a high price, and after using the first pan for a simple task like cooking eggs on a regular stove, it showed discoloration. I contacted customer service right away, but to my surprise, I never received any response! I used the second pan as well, and it also discolored under the same conditions. I am extremely frustrated by the poor quality of the product and the complete disregard from your customer service team. I expected a much higher standard for the price I paid, and the lack of even the slightest effort to resolve this issue is unacceptable. I will never recommend this brand to anyone. Order No-GPNL27674
December 24, 2024
Reply from GreenPan Nederland
We are very sorry to hear about your experience with our product and the inconvenience it has caused you. This is certainly not the quality we strive to deliver. We want to ensure this problem is resolved to your satisfaction. Please contact us via the contact form on our website so we can assist you directly. We will also review your case and get back to you as soon as possible.
Thank you for bringing this to our attention.
The GreenPan Customer Services Team
Pan arrived damaged.
Pan arrived damaged.
No reply from emails to customer services.
No phone line or other route to follow up.
December 18, 2024
Unprompted review
Reply from GreenPan Nederland
We are very sorry to hear about your experience with our service and the inconvenience it has caused you. This is certainly not the quality we strive to deliver. We would like to investigate this issue further and ensure it is resolved. Please contact us via the contact form on our website so we can assist you directly. Thank you for bringing this to our attention.
The GreenPan Customer Services Team
Excellent Quality and Design
I had a great experience with this set of pans and pots because the material, design, and color are excellent, making them a pleasure to use in the kitchen. The only downside is that this model isn’t dishwasher safe, but overall, I’m very satisfied with the quality and performance.
December 30, 2024
Reply from GreenPan Nederland
Thank you for this lovely compliment. We really appreciate the positive feedback and thank you for taking the time to leave it!
The Greenpan Customer Services Team.
Arrived safely
Arrived safely, no damages, free baking gear, and the pans are really non stick and so easy to clean, maybe its placebo but the food tastes better too haha
December 10, 2024
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Excellent quality
November 29, 2024
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Explanation of how to handle products…
Explanation of how to handle products are good. Products are quality and worth buying.
December 2, 2024
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
In first use the pan look burnt also…
In first use the pan look burnt also food stuck on my pan.
November 18, 2024
Reply from GreenPan Nederland
Thank you for your feedback, and we apologize for the issues you've encountered with your pan. This is not the experience we aim to provide.
We would be happy to assist you in resolving this matter. Please expect to hear from us soon to address your concerns.
Kind regards,
The GreenPan Customer Service Team
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