The air fryer had a defect so i returned it for a refund. The basket did not click in Communication with customer service could be better. Just read the issue better and do not just give random a... See more
Company replied
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See what reviewers are saying
Fast shipping. Product is amazing. So far, the family is enjoying everything that we make: slushies, milkshakes, lattes.
Company replied
Ordered a free pan using the Hello Fresh discount codes. Ordering process is easy, delivery was extremely fast and the pan was dispatched the next day and delivered a day after. Pan looks to be of hig... See more
Good quality pans, sturdy, easy to clean, fast cooking. This is something you look for in a pan! I am happy to choose Greenpan after my research for several “pan-candidate”. My choice goes to Valenc... See more
Company details
Written by the company
Gezond koken begint bij GreenPan, de expert in kookgerei met een gezonde keramische antikleeflaag – veilig, duurzaam en snel schoon zonder schrobben.
Contact info
Antoon Catriestraat 12, 9031, Drongen, Belgium
- greenpan.nl
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from GreenPan Nederland
Thank you for this lovely compliment. We really appreciate the positive feedback and thank you for taking the time to leave it!
The Greenpan Customer Services Team.
I did not receive the gift you…
I did not receive the gift you promised. Most importantly, no one replied to my emails requesting the tax refund and I left the Netherlands without being able to redeem it, accordingly. This is so sad!
November 12, 2024
Reply from GreenPan Nederland
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with the missing gift and the unresolved tax refund issue.
Our team will review your case and contact you shortly to assist further. We truly appreciate your patience in the meantime.
Best regards,
The GreenPan Customer Services Team
I sent a support request to enquire…
I sent a support request to enquire about a package that was not delivered and no one replied after 5 working days.
October 29, 2024
Reply from GreenPan Nederland
Thank you for your message, and we sincerely apologize for the delay in responding to your support request. This is not the experience we aim to provide.
Our customer service team will be in touch with you shortly to resolve the issue regarding your undelivered package. We appreciate your patience.
Best regards,
The GreenPan Customer Services Team
Fantastic service!
We love our pans and we had excellent customer service from them, would highly recommend!
October 30, 2024
Reply from GreenPan Nederland
Thank you for this lovely compliment. We really appreciate the positive feedback and thank you for taking the time to leave it!
The Greenpan Customer Services Team.
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Great products
Great products - high quality cooking-ware. Were recommended by a few of our friends as we moved from Gas to Induction, and the set we bought is really well made. My only regret is that we didn't go for the bigger set (we went for a set of 3 pans-and-pots, and a 5 set would be better).
July 29, 2024
Reply from GreenPan Nederland
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! Thank you for choosing our products in your kitchen journey.
The Greenpan Customer Services Team.
It’s been 15 days
It’s been 15 days, and I haven’t yet received my pans. When I contacted customer service they sent me an email which said “ we are very busy, we may take up to 15!!! Business days to get back to you”.
Don’t order these pans
July 12, 2024
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product.
We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
It has great material and looks nice
July 17, 2024
Reply from GreenPan Nederland
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! Thank you for choosing our products in your kitchen journey.
The Greenpan Customer Services Team.
They sent my order incompletely and we…
They sent my order incompletely and we have been sending emails for a week and they do not respond. Are you liars?
July 22, 2024
Unprompted review
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product.
We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
They sent my order incompletely
They sent my order incompletely. I sent an e-mail twice in a week. There was no answer. No answers or help about what will happen. Terrible experience. I do not recommend shopping.
July 15, 2024
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product.
We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
Prompt delivery and
Prompt delivery and the 2 pan set (ceramic coating) looks and feels very good for now (less than 2 weeks use).
July 20, 2024
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Good quality pans at a good cost
Bought a 10-piece set during the summer sale from GreenPan's site. Quick shipping, excellent packaging, and high quality product. Highly recommended!
July 8, 2024
Reply from GreenPan Nederland
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! Thank you for choosing our products in your kitchen journey.
The Greenpan Customer Services Team.
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Very low quality
Lowest quality specially for that price. Sad thing is, I bought something like 6 pieces of them.
Too bad I cannot attach some photos from all my pans after each use here.
Remember when I was buying them, the seller told us they are all produced in one piece. So, it is not possible that the surface of them going to be damaged.
It happened the first month when we used one of them. We decided not to use the rest until our renovation. After we renovate our kitchen we were happy to use the rest of the set in the new kitchen.
Stupid idea! We should return the whole set after our first usage.
Update after their response here:
I sent an email to their customer service as they mentioned the same day and I didn't receive any response in my email after 6 days.
May 7, 2024
Unprompted review
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product. Please contact us via customer.care@greenpan.co.uk
We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
Completely disappointed
Completely disappointed. I ordered pans but have not received yet. I tried to reach out to the company but I could not get neither help nor explanation. I have no idea where the pans are and when they will be delivered.
April 16, 2024
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. Your satisfaction is our top priority, and we understand how frustrating it can be to not receive the products you've ordered. Our consumer care team will contact you to resolve this quickly and appropriately for you. The Greenpan Consumer Service Team.
The pan is not non stick
The pan was delivered very promptly. Communication was good too. I have had the pan for over 2 months now and I feel very disappointed with it. I did a lot of research as I am very concerned about PFAS, hence I ended up thinking that this pan was the best non stick non PFAS one. Everything I have cooked in it sticks to the pan. I ended up doing a controlled experiment. I fryed an egg in exactly the same way with my green pan and a tefal non stick pan as well. The egg in the green pan stuck and was a mess when flipping. The tefal pan did not stick and was easy to flip. I paid quite a lot for this pan and feel disappointed.
April 20, 2024
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. Our consumer care team will contact you to resolve this. The Greenpan Consumer Service Team.
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten! Het Greenpan Customer Services Team.
Reply from GreenPan Nederland
Bedankt Ludy voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten! Het Greenpan Customer Services Team.
Fast delivery!
February 26, 2024
Reply from GreenPan Nederland
Beste, dank je wel voor dit fijne compliment. Het Greenpan consumer care team.
Comment update
Recently I wrote about the support requests were lost in space, and GreenPan both replied from here and got in contact with me personally. Thank you for this. It appears because of the order traffic, it took more than promised to reply to customer emails. Anyway, they offered me a solution for my order, and solved my problem. I ordered a set of pans, a grill pan and a toaster and now I am happy with all of my purchases.
February 16, 2024
Unprompted review
Reply from GreenPan Nederland
Dear, thank you for this nice compliment and for sharing your findings. The Greenpan consumer care team.
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