Halebop Reviews 

extremly bad
no contact
wrong bills
illegal delay prizes

Trying to fool people by offering 3 months for free yet they send a bill Every month to try and swindle people to pay for Nothing, its a very bad Company and they also try to fool old people in this manner aswell

Was trying to transfer the account from my partner to myself. Initiated everything, signed the documents, got confirmation that the documents had been signed but no transfer happened. When reaching out to support they could not find any documents in their systems recommending to initiate the transfer again using another browser (!). Very concerning that signed agreements with the company disappears and are not fulfilled according to contract and the company cannot find them! I have no trust in this company and would recommend everyone to avoid it!

This app is completely scamming its users. It’s happened to me twice now — I purchased credit and saved it for emergencies, but after some time, I went back and saw that my balance had been reset to zero, and the app asked me to buy more credit. Meanwhile, I’ve had credit in the Talk360 app for almost a year without using it, and it’s still there. What Halebop is doing is a clear case of fraud and theft, and I recommend everyone delete it from their phones just like I did.

I recently terminated my apartment contract because I’m moving to a new place. I’ve been a Halebop customer for three months under a one-year contract. The first three months were free, but I was obligated to remain with them for the full year.

I reached out to Halebop to explain my situation. They informed me that since they don’t provide internet service at my new address, they would make an exception and end my contract at the end of the notice period.

I truly appreciate their support, and I’d like to especially thank Mathias from customer service for his outstanding assistance

Update: After my bad experience with Halebop I am now switching to Lyca Mobile. Currently I am attempting to port my old number at the end of my contract with Halebop, who are doing everything in their power to stop me. The EU directive 98/61/EC mandates the porting of numbers, good luck with Lyca's lawyers.

They regularly overcharge you by mistake or through hidden fees, and you need to spend half a day figuring out what they did wrong, so they can refund you in Halebop credit. Invoices never give you a breakdown of costs, so when they charge you additional fees you need to again contact customer service to find out what it was for - which while responsive is unreliable: Changes you agree on are not executed and you need to again contact customer service to remind them. They charged me 25% more for "invoice fees", because I requested to have my invoices sent to me via email instead of by post in the year 2025.
Even though roaming is free in the EU, network strength outside of Sweden is weak - sometimes to the point of being unusable.
Stay away!

I have had contact with the costumer service for a couple of times (various questions) and they have helped me always in a good matter. The internet speed is exactly what I am paying for and I never had big issues with lost of connection or something. (It happend 1 time and that was in whole Sweden, not only us)

Excellent support and customer service.

Returns are smooth and easy, communication is clear and direct.

It's too hard to contact someone for help.wastes a lot of time.

This company has been stealing money from my account since August. when i tried to contact them they sent me here and there without any solution. I dont even have a subscription to the company and have no idea from where they got my bank account and steal my money.

We went to a Telia shop to ask for a cheap sunscription for only 3GB without telephone/sms communication for our surveillance camera. We were given a 149sek contract from Halebop supposed to be the cheapest. Today after the first month we received a bill for 591sek despitr having used only 629MB out of 3GB..
A 149sek fee that magically turned into 233,44sek with no explanation. On top of that we received a one time fee of 299sek that was mentioned nowhere in the paperwork we were given.. and a final 59sek fee for paper bill which we didn't have a choice about has the salesman in the shop didn't give us any other option.. We called Halebop and were told that all of that was a mistake and they removed a bunch of fees.. but we decided to end our contract nonetheless.. and then learnt that they had a 1month notice which in itself isn't bad if we hadn't been told that their wasn't any notice for such contract with halebop by the salesperson. The responsability certainly falls partly on a badly informed salesman who then goes on to give wrong informations and bad training to his customers.. and Halebop who charges fees they shouldn't.
Terribke experience which we hope no one else experiences.. huge difference between the expected 149sek and the 591sek received. Some families cannot afford this.
Luckily we ended up only paying 233sek because we fought this. Not everyone, especially low revenues families and people struggling to speak either swedish our english can do so.
Disapointing experience we will never renew.. neither with Halebop nor Telia.

I do not advise anyone to subscribe to this company at all. They do not have any real services or customer service. It is all lies and stealing people’s money.

Issues Experienced:

Network Speed: Over the 9 days we are without inyernet at all . since june 3 2024 till date
Service Outages: There have been frequent outages, particularly on these dates . These outages have disrupted my work and daily activities completely
Customer Service: I have encountered challenges with customer service. the response was delayed and the resolution was unsatisfactory they are not providing technician number ,they dont seems to be bothered by our problem. It whole our BRF is impacted by the issues but the halelop is the most untrusworthy company .I strongly advise please don't trust them .

No Internet for the whole BRF , since more than a week, and still no sign of fixing things from halebop. Never share the technician number. And no one turned in time to fix, even though halebop claims that they visited and working on this issue. This is worst service provider. Customer support very bad, think everything is not a major problem, keep postpones the deadlines, and causing major inconvenience for all its clients. If there is genuine will to support and thinks can work, I do not see this, because not even sharing the number of technician is too bad. We are paying money and no compensation for the delay or alternatives. We had to buy extra internet from Mobile to keep up with our remote jobs. And also No TV, for the kids who are home during the summer when school is off.

When you deactivate your card and your abonemang ( subscription) . They keep sending you bills and add some bills and create false payments. Very fishy business

my internet has been down for 3 days now off and on. Have been in contact with you but your chat is weatherless! Get a phone number so We can reach you on instead! Now even my internet shut down today and been in queue for 4 hours! So bad, going to cancel my subscription

It works like a terrorist. I already put my review before two mnths. I am paying every month 500 sek and sine time 882 sek to this worst company without using any services. I put request to cancel service in Dec 2023. The binding period was going to finish in Dec 2023 according to Sweden law we have to give them one mnth prior notice to cancel their subscription. I put my notice. I have already other network still from Dec to present m paying free money to them and they charge me etc amount every mnth. I m not using data of their company out of 30GB. It's all saving 30 GB every mnth. I port my two numbers in other networks from 22 march 2024 and strange now I don't have their network and still they charge me after 22nd march of April month another strange they are putting subscriptions for one number from their self which is port into another company. Shame on you................ 0000000 står. I Recommend don't take subscription of this network

Horrible, no service, no free calls to Italy ( EU), 8 minutes of call 50 kr,10 seconds of internet in Turkiet,for mistake, 60 kr.

Hope to close soon with them

Someone else canceled my paid internet plan i signed last year
I have contract internet
Worst experience ever i had been customer for like 10 years