Trying to fool people by offering 3 months for free yet they send a bill Every month to try and swindle people to pay for Nothing, its a very bad Company and they also try to fool old people in this m... See more
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I recently terminated my apartment contract because I’m moving to a new place. I’ve been a Halebop customer for three months under a one-year contract. The first three months were free, but I was... See more
Company replied
Today I contacted support to have information about an invoice I need to pay. The first thing you see when entering halebop platform is that they have problems with the email so it is not possible... See more
I have had contact with the costumer service for a couple of times (various questions) and they have helped me always in a good matter. The internet speed is exactly what I am paying for and I never h... See more
Company replied
Company details
Written by the company
Vi på Halebop är otroligt glada och mäkta stolta över att ha mottagit utmärkelsen ”Sveriges nöjdaste privatkunder mobiltelefoni 2021” från SKI – Svenskt kvalitetsindex. Det är faktiskt 12:e gången på 14 år! Men vi blir aldrig mätta, det ger oss bara mer förtroende att göra vår grej. Att vara trovärdiga och schyssta på riktigt. Och det tar vi med oss nu när vi också blivit med bredband!
Contact info
Stjärntorget 1, 169 79, Solna, Sweden
- www.halebop.se
2.9
Average
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible service
Terrible service, terrible deal! And a big con job. When I changed from another service, I was informed that I could change back any time. Instead, after I picked up my SIM card (for which I had to drive to a shopping mall after they promised they would send it), I discovered that I was locked in for two years and that I would have to buy my way out of the contract. DO NOT - I REPEAT – DO NOT SIGN ON WITH HALEBOP!
August 29, 2023
Unprompted review
Reply from Halebop
Hello Brian!
Very sad to hear that you are unhappy with your deal, of course it shouldn't be. If you have questions or concerns about your subscription or mobile phone, please feel free to write to us via our chat at halebop.se/support, and we will try to help you in the best way possible. Have a good time.
Stay on top - Halebop!
// Amanda
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Stealers
Embarrassing..been customer of Conviq for 9 years with 20 gb/month and u used just 12/13.
With Halebop,doing the same things, I use 2 gb everyday..
Why?
Because they want me to buy more surf or upgrade the contract.
Stealers!
August 21, 2023
Unprompted review
Reply from Halebop
Hi Massimiliano! Thank you for reaching out to us 🙌
Regarding your data use you are welcome to contact our customer service at halebop.se/kontakta-oss and one of our amazing coworkers will have a look at it for you! 💚
Lots of love
Lovisa
Bra…👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽
August 15, 2023
Reply from Halebop
Hej Karin!
Tusen tack för att du tagit dig tiden att ge oss ett omdöme, och vad roligt att du är nöjd med oss! 💚
Om det finns något vi kan göra för att få upp ditt betyg från en 3:a till en 5:a så är du varmt välkommen att höra av dig till oss på halebop.se/kontakta-oss så hjälper vi dig! 🙌
Allt Gott
Lovisa
Quick and efficient service when I…
Quick and efficient service when I needed to renew my contract.
August 5, 2023
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Quick delivery
August 4, 2023
Great Shopping experience
The shopping experience, and customer support was great. Shipment arrived fast.
August 1, 2023
Nice this for good service
July 26, 2023
Mkt bra mail kommunikation med er ...
July 28, 2023
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Supersnabb leverans
July 25, 2023
Great customer experience
Great customer experience. Helpful advices and good terms for the customers.
July 4, 2023
Relevant information
June 26, 2023
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Bra chat service 👍
June 25, 2023
No internet service outside Sweden
No internet service outside Sweden, even, if you’ve paid for that. Extremely bad support options.
June 21, 2023
Unprompted review
Reply from Halebop
Hello, our prepaid works outside Sweden.
But to use them abroad you need to register the prepaid first before you leave Sweden, and you also need money or surf on your card.
Thanks for you feedback.
/ Jimmy H
Staff couldn't care less
I wanted to register my SIM card as a foreigner. I had to go 3 times to the branch because of how little they care about their customers, and still after the registration, I had problems with toping up money and the personal number they provided doesn't work to open an account on the app. I filed a complained to via Telia's call center, they said that the store manager will call me, they never called me!
June 12, 2023
Unprompted review
Reply from Halebop
Hello Zaure, thanks for your feedback.
We on the support cant register you on a prepaidcard if you dont have a Swedish socialsecuritynumber.
But im really sorry to hear that you did have those problems to register the card.
But the issue you have about your topups should we help ypu to troubleshoot.
So if you contact us throught chat or mail then we can help you to understand whats happend.
/Jimmy H
Very good telefon
May 15, 2023
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Horrible internet connection even tho I…
Horrible internet connection even tho I payed for the best plan. Terrible customer service. Really bad company. Stay away!
May 7, 2023
Unprompted review
Reply from Halebop
Hello Chris, that doesnt sounds good.
We would like to troubleshoot this for you.
So if you contact us throught chat or mail and explain your issue a bit more, then we can troubleshoot this with you.
Best regards Jimmy H
Support doesn't exist in reality here.
I have been a customer for about 10 years and I should say it is the worst mobile telephone company I have ever contacted approaching the support department.
April 28, 2023
Unprompted review
Reply from Halebop
Hi Daryoush! I'm so sorry to hear about your experience dealing with our support! 💚
If you would like to discuss the issue further, you are always welcome to contact us: https://www.halebop.se/kontakta-oss
I hope you have a great day!
//Rebecka
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