Trying to fool people by offering 3 months for free yet they send a bill Every month to try and swindle people to pay for Nothing, its a very bad Company and they also try to fool old people in this m... See more
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I recently terminated my apartment contract because I’m moving to a new place. I’ve been a Halebop customer for three months under a one-year contract. The first three months were free, but I was... See more
Company replied
Today I contacted support to have information about an invoice I need to pay. The first thing you see when entering halebop platform is that they have problems with the email so it is not possible... See more
I have had contact with the costumer service for a couple of times (various questions) and they have helped me always in a good matter. The internet speed is exactly what I am paying for and I never h... See more
Company replied
Company details
Written by the company
Vi på Halebop är otroligt glada och mäkta stolta över att ha mottagit utmärkelsen ”Sveriges nöjdaste privatkunder mobiltelefoni 2021” från SKI – Svenskt kvalitetsindex. Det är faktiskt 12:e gången på 14 år! Men vi blir aldrig mätta, det ger oss bara mer förtroende att göra vår grej. Att vara trovärdiga och schyssta på riktigt. Och det tar vi med oss nu när vi också blivit med bredband!
Contact info
Stjärntorget 1, 169 79, Solna, Sweden
- www.halebop.se
2.9
Average
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad service
Bad company. They do not care for your issue, they do not solve it and close the chat. They promissed me multiple times to send my invoice to my bank account, they received all my details and still they send it by paper invoice by post and later than the payment deadline.
April 18, 2023
Unprompted review
Reply from Halebop
Hi Beatrice!
First of all I want to apologize for the bad experience you've had with our support. 💚
It sounds like there was a problem with the registration of your e-Invoice. If you don't want to chat with us regarding this issue, you can always reach us via our e-mail. You can find it here: https://www.halebop.se/kontakta-oss
You can always find your invoices in our app and also on our website if you log in! 💚
//Rebecka
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Excellent service
April 12, 2023
Best company with great service!
I'm happy with the phone and the deal I got from the company.Best service!!!
April 2, 2023
Disappointing, unapologetic service
I am an international student. I received a halebop SIM card via my university's Welcome Services, and was told that I had to register/activate it. I went to a Telia shop (Kungsportsplatsen, Gothenburg), and the shop assistant was unable to do so, telling me it was supposed to be automatically activated (but that clearly didn't happen). She gave me a new SIM card and said it comes with a monthly plan that would come into effect later in the week (22 Aug), but it did not work either. Customer service (edit: Case #2002139846F0220822) told me there wasn't even any number associated with the card, and was completely unhelpful at resolving the issue, only telling me to go back to a store to try again and somehow expect something different this time. Overall a waste of time and traveling expenses, and a huge disappointment and short of expectations at not being able to get telecom services.
August 22, 2022
Reply from Halebop
Hello, im sorry that we failed to help you.
I cant find your chatt with us.
We would like to look a lttle bit more on your case.
So if you can start a chatt with us or send a mail then we can lok whats happend.
/Jimmy H
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A lot of bugs in their app and website
There is a lot of bugs in their systems and they also could not provide cellular support for watch. Tried to reach support but they also could not figure out the issue and I had to port to another operator.
March 16, 2023
Reply from Halebop
Hello Martin, thanks for your feedback.
Thats right that we did have som issues with "mitt Halebop" for a while, but we hope it all will be fixed soon.
If you could give us one more chance then we would like to help you with your watch and look if we also could make a better price for you.
/Jimmy H
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Bra service av er.
February 20, 2023
is hard for me to kontat with them
February 21, 2023
Unprompted review
Reply from Halebop
Hello Edona! Thanks for taking the time and left review. You can write to us on this link.
https://www.halebop.se/kontakta-oss
/Jimmy H
Hi Joel,
Hi Joel,
It's not true because I had written to them many times and they said that I have to stay with tem till 2024.I will never recommend your company to anybody.
Therefore your company is a liar and they try to trick people.
REGARDS,
JYOTI
May 13, 2022
Unprompted review
Thank you for helping so quickly and…
Thank you for helping so quickly and being so nice .
January 9, 2023
Unprompted review
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Supporten var Proffsig !!!
December 29, 2022
Bra support..
December 20, 2022
Super bra support 😊
December 13, 2022
Scam with EU data
When I got the SIM card in Sweden and I paid for the data, people assure me that I will be able to use the data in the others EU countries. When I arrive in Denmark the SIM card didn't work, I contact customer service and they didn't help. Halebop card don't work outside Sweden if you are a foreigner. So don't buy it if you are traveling...
August 22, 2022
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I have used your service since 2016 2016 and…
I have used your service since 2016 and i did not get any problem and the comunication by your system is clear and an uninterrupted and above all if some one problem with purchasing your support team are amazing.
December 6, 2022
the chat is not working, neither the email
Today I contacted support to have information about an invoice I need to pay.
The first thing you see when entering halebop platform is that they have problems with the email so it is not possible to reach them by email.
I opened the chat and it was the same problem, I write the problem you get a number in the queue and after a little while you get a message that the system have problems so you need to open the chat again.
In my case I needed to open the chat three (3) times!!
unfortunatelly I dont have time right now to continue with this so my problem is not solved yet, I will have to try again later.
November 29, 2022
Unprompted review
Super service
November 1, 2022
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