I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
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I used Happy-Post for a large international parcel and the whole process was so easy. The tracking was clear and updated every step of the way, which really put my mind at ease. Best of all, it arriv... See more
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Customer Service is absolutely terrible. Happy Post lost my parcel in THEIR warehouse back in October. Over 40 emails later (mostly just fobbing me off), I have received no explanation about what has... See more
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Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
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Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Happy-Post
Dear Duncan,
Thank you very much for your feedback!
We're glad to hear that you found our service efficient and appreciated the value and customer support.
Have a nice day,
The Happy-Post Team
I'm still waiting for my package to be…
I'm still waiting for my package to be delivered and I was told that after 39 days, it will be returned to me in 60 days!!!! No refund No excuses!!!
May 27, 2025
Unprompted review
Reply from Happy-Post
Hello Helen,
We’re truly sorry for the inconvenience you've faced. Unfortunately, customs decided to return your parcel — a decision beyond our control. Even for second-hand items, some customs authorities may request specific documents like a pro forma invoice.
As soon as the parcel is returned to our depot, we’ll notify you and cover the return costs. We understand your frustration and will review your case internally, but we cannot issue a refund while the parcel is still in transit.
Best regards,
The Happy-Post Team
Parcel blocked
I paid in full via HappyPost (Parcel Ref: 21411106, DHL JD014600012114656545). My package is blocked in Canada since May 16th, and the client has already been refunded via Etsy due to delay.
I have contacted HappyPost 3 times via the contact form and email — no reply at all. Social media also not working.
I now demand a refund or return shipment as the parcel is still in DHL’s hands and I followed all required steps.
Unacceptable for a paid international service.
May 18, 2025
Unprompted review
Reply from Happy-Post
Dear Anna,
We sincerely apologize for the lack of response you've experienced so far — that’s clearly not the level of service we aim to provide, especially when time-sensitive shipments are involved.
We've reviewed your case and we understand the urgency due to the nature of your shipment and the impact it had on your Etsy transaction. According to the latest tracking, your package has been held in Canada pending customs clearance or related fees since May 16.
Since the parcel is still in DHL’s possession and the item was prepaid in full, we completely understand your frustration. We are now escalating your request urgently to our carrier partner to either initiate a return-to-sender or determine whether compensation is possible in line with our terms of service.
In parallel, we’ll ensure you’re contacted directly by our customer support team with clear next steps and a resolution timeline.
Thank you for your patience — and again, we’re sorry for the experience so far. You’ll hear back shortly with an update.
Best regards,
The Happy-Post Team
do not recommend.
do not recommend.
I shipped an item from France to Belgium and was very transparent as to the package dimensions and weight. After accepting the package, a few days later, I received an email asking for additional payment before carrying with the shipment. Will never use again.
April 8, 2025
Unprompted review
Reply from Happy-Post
Dear Ornelia,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating it is to be asked for an additional payment after already submitting accurate information. When this occurs, it’s typically because our logistics team identified a difference between the declared weight/dimensions and what was recorded during handling — this is done to ensure that shipping fees are aligned with actual carrier costs.
That said, if you believe your declaration was accurate and the surcharge unjustified, we strongly encourage you to contact our customer support team again with any documentation you may have. We will be happy to re-review the case and ensure a fair resolution.
Your trust is important to us, and we regret that this experience has led to your dissatisfaction.
Best regards,
The Happy-Post Team
Steer clear
I have used this company twice. Twice too many! I have lost one package to Morocco; and the second needs to be picked up at a depot in another city to the one intended in the Philippines. Neither were delivered to the addresses provided; on both occasions the tracking stated that delivery had been attempted and failed, and that the intended recipient was informed. This was not true. I therefore am unable to recommend this service as efficient or trust-worthy. Not worthy of one star.
April 3, 2025
Unprompted review
Reply from Happy-Post
Dear David,
Thank you for taking the time to share your experience. We sincerely regret the inconvenience caused by the delivery issues you've encountered, both in Morocco and the Philippines.
We understand how frustrating it is when shipments are not delivered as expected, especially when tracking information appears misleading and no notification is received by the recipient. Regarding your latest shipment to the Philippines, our support team has followed up with the local delivery partner and provided guidance to retrieve the parcel. However, we fully recognize that the process lacked clarity and responsiveness.
Delivery times and notifications are managed by local carriers, and we are working closely with them to improve communication and reliability. We take your feedback seriously and are using it to push for higher standards with our partners.
We apologize again for the experience you've had and truly regret that we were not able to meet your expectations. We appreciate your trust in trying our services and hope we’ll have the opportunity to offer a smoother experience in the future.
Kind regards,
The Happy-Post Team
Returned a parcel to America
Returned a parcel to America. It got there ok but is now on its way back, tracking said recipient was not there and would be delivered next day, it wasn’t re delivered and tracking wasnt updated after initial delivery attempt even though I asked several times so I can’t get a refund . I can’t get a straight answer as to why it wasn’t redelivered. I have just received my parcel back 4 months after it was posted and I had to get in touch with happy post to get it back to me , parcel has been opened and is now damaged and again I can’t get a straight answer from happy post I wouldn’t advise anyone to use this company, I am around £80 out of pocket. I’m definitely NOT happy post
March 27, 2025
Unprompted review
Reply from Happy-Post
Dear Angie,
We’re truly sorry for the confusion and inconvenience caused. A delivery was attempted on March 6th, but no further attempts were made, and the parcel was marked for return on March 23rd.
Unfortunately, we rely on the local carrier for delivery and tracking updates, and the lack of follow-up has clearly impacted your situation. We also acknowledge that our communication could have been clearer and more responsive — and we apologize for that.
As soon as the parcel is back in our warehouse, we’ll contact you to arrange next steps. We understand your disappointment and thank you for your patience.
Best Regards,
The Happy-Post Team
Reply from Happy-Post
Dear Williams,
Thank you for your kind words! We're thrilled to hear that you are satisfied with our service and customer support. We always strive to offer the best experience at great prices. We look forward to serving you again in the future!
Kind Regards,
The Happy-Post Team
So far so good but Real time tracking is a myth. Concerned from the many lost packages.
Customer service is responsive enough. I am still somehow concerned by the lack of visibility upon tracking. They advertise real time tracking bit nothing as such. Took a whole week between the drop off till it reached their airport warehouse, and zero update all the way. Their website clearly mentioned real-time tracking, the reality so far is way off. Using them is just causing stress and anxiety. Still stressed from the many feedbacks about lost parcels.
P S. I updated my feedback so far from 1 to 3 star for getting a rather reactive Customer Rep (Aya) who showed me my parcel was en route with a screenshot, but no guarantee it was my parcel, still no idea where my item is and it was an update from 3 days ago so I remain stunned by the lack of transparency on tracking updates. I will update to 5 should I receive the parcel on time.
March 22, 2025
Unprompted review
Reply from Happy-Post
Dear Amrouche,
Thank you for your feedback, and we understand your frustration with the tracking issues. We apologize for any inconvenience this has caused you. As per our communication, the parcel is currently in transit, and updates on its status may take some time due to the process involved in international shipments.
We understand that the lack of tracking visibility can be stressful, and we are working to improve our service. Once your parcel arrives in the destination country, you should see the updated tracking information. In the meantime, we appreciate your patience and trust.
If you have any more concerns, feel free to reach out, and we'll be happy to assist further.
Best regards,
The Happy-Post Team
everything is fine
March 24, 2025
Reply from Happy-Post
Dear Maryia,
Thank you for your feedback! We're glad to hear everything is fine. If you ever need assistance or have any questions, feel free to reach out.
Have a nice day,
The Happy-Post Team
I sent a parcel to China a month ago…
I sent a parcel to China a month ago and Happy Post indicated it could take two weeks to get there. I cannot track the parcel as the tracking number merely tells me they have it on the day I sent it. I have written to customer services twice to ask for an update and although the email indicated that I would get a response in 48 hours I have received nothing. A request to the US parent company came back within a couple of hours just saying I should ask Happy Post. The parcel contains clothes than I’m sending back for a refund and I don’t know when to chase the recipient until I know the package has arrived.
February 20, 2025
Unprompted review
Reply from Happy-Post
Dear Nigel,
Thank you for your feedback. We truly understand your frustration, and we apologize for the lack of updates regarding your parcel. After reviewing our system, it seems that we couldn't locate any previous correspondence from you, despite the details provided.
We encourage you to reach out to our customer service team directly at
contact@happy-post.com with any further questions or concerns regarding your parcel. They will be happy to assist you and provide the necessary updates on the status of your shipment.
We sincerely apologize for any inconvenience caused, and we appreciate your patience as we work to resolve this issue.
Best regards,
The Happy-Post Team
Reply from Happy-Post
Bonjour,
Thank you for your feedback! We're thrilled to hear that you're happy with the service, ease of use, and pricing. We look forward to helping you with your future shipments!
Bonne journée,
L'équipe Happy-Post
Parcel not Delivered lost
Parcel posted to NZ 17/1/25 Parcel not arrived as yet, 17/3/2025 3 emails to customer services sent.
A unique case number has been created for you: CASE-229486 - Parcel Lost - Order 782964 - 20250221154255
Our aim is to respond to your inquiry within 24 hours.
No reply from Happy Post yet as i write very very poor
January 17, 2025
Unprompted review
Reply from Happy-Post
Dear Stephen
Hello,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you have experienced with the delayed parcel. We understand how frustrating it can be to wait for an update, and we want to assure you that our team is actively working on resolving the situation.
As mentioned in our previous responses, we have contacted our international partner and are awaiting their reply. We will keep you informed as soon as we receive further details about your parcel's status.
We appreciate your patience and understanding, and we will do our best to resolve this matter as quickly as possible.
Kind regards,
The Happy-Post Team
Unreliable - Don't Risk Happy Post - Shambles in service and claims.
revised 24/3
o/n N°792155 - hugely delayed
o/n N°19167467 - lost
o/n N°19078371- lost
Initially found the service good, but 3 out of our last 4 orders have been lost or badly delayed. Honestly it's not worth the grief and my customers are understandably annoyed.
Tracking updates are few and far between. I would love this service to work to offer customers a budget overseas option but I can't trust them anymore. My gut feel is that they can deliver within the time stated to nearby or high volume countries, but that's if the item even makes it through the (UK) EVRI network.
BTW Happy Post, my email address below is different to the one you have (info@ten****.com) but I'm not setting up a new trustpilot account to register this review.
March 13, 2025
Unprompted review
Reply from Happy-Post
Dear Simon,
We fully understand your frustration and sincerely apologise for the inconvenience caused by delays and problems with your recent shipments. Our customer service team has received your request and is actively working to resolve the situation.
As mentioned in your correspondence with Customer Services, the processing time has been extended due to significant delays with international partners, particularly for shipments to Mauritius. We regret the impact this has had on your business and customer satisfaction. We are working diligently to provide you with an update on the status of your parcel as soon as possible, within the next 7 days.
Regarding compensation, we are reviewing the situation to find a fair solution. We thank you for your patience and assure you that we are committed to improving our service.
Yours sincerely
The Happy Post team
Just on time
I was not expecting to be delivered on time , but it was great experience. Thank you
March 5, 2025
Reply from Happy-Post
Dear Oumayma,
Thank you for your kind words! We're thrilled to hear that your experience was positive, and we're glad the delivery met your expectations. We look forward to serving you again in the future!
Have a nice day,
The Happy-Post Team.
Reply from Happy-Post
Bonjour Dai,
Thank you for your feedback! We're glad to hear that you're satisfied with the service so far. If you need any assistance or have any questions, feel free to reach out. We're here to help!
Bonne journée,
L'équipe Happy-Post
No movement on my package for 6 weeks
No movement on my package for 6 weeks. I contacted Happy Post several times for updates/investigations, yet nothing was done. Only when I attempted to make a claim for lost post did they investigate. This took a week, before the package was supposedly found. It still hasn't even left the country! The receiptment no longer wants the package, and I have had to refund them. I'm £70.00 out of pocket, and stressed.
Update: It's been 10 weeks, and Happy Post are still asking me to wait, despite no movement on my parcel for over a month. Their policy states that claims can be made after 2 weeks past expected deliverey date.
February 27, 2025
Unprompted review
Reply from Happy-Post
Dear Oshin,
Thank you for reaching out to us and sharing your concerns. We understand your frustration regarding the delay in your parcels and the ongoing issue with tracking.
As discussed with our customer service team, we are actively following up on your parcels. As per our previous communications, the package was still in transit within the Evri network, and updates may have been delayed due to processing times. We understand how stressful this situation must be, especially given the urgency and importance of the parcels.
We sincerely apologize for the lack of timely responses and updates. Our team has been working diligently to get your parcels moving and will ensure that the investigation is pursued if the tracking does not update within the expected timeframe.
Regarding your request to return the package, we are in the process of confirming the return details and will be reaching out with further instructions once the parcel is returned to us.
Please rest assured that we are doing everything possible to resolve this and will be in touch shortly with more information.
We appreciate your patience, and once again, we deeply regret the inconvenience caused.
Best regards,
The Happy-Post Team
UK to Australia at about 1/3 of Royal Mail
This was a brilliant service. Evri delivered the parcel to Happy Post base in the UK who then sent it on to Australia. I was able to track the parcel all the way from my local post office to my client's door viewing all the places the parcel visited en route. At about 1/3 the price of Royal Mail this was an excellent experience. I was even able to talk to a contact by phone without waiting endlessly when I had a question at the start of the process. 5*
February 26, 2025
Unprompted review
Reply from Happy-Post
Bonjour Alan,
Thank you so much for your review! We're thrilled to hear that the service met your expectations and that you were able to track your parcel all the way to its destination. We always strive to offer reliable and cost-effective solutions, and it's great to know that you had a smooth experience with both the tracking and customer service.
Bonne journée,
L'équipe Happy-Post.
Amazing
Went online to look for the cheapest post to send a parcel to Algeria and happy post came up !,
very easy to put details .
Dropped it on the 30th of January and on the 25th of February it’s been delivered to home destination
Very satisfied with the service and I will be sending more with them 
February 24, 2025
Unprompted review
Reply from Happy-Post
Bonjour Loft,
Thank you so much for your positive feedback! We're thrilled to hear that you were satisfied with our service and the delivery time to Algeria. We strive to make the shipping process as easy and efficient as possible, and it's great to know that you had a smooth experience.
Bonne journée,
L'équipe Happy-Post.
Tread very carefully with this company
Tread very carefully with this company. I returned an item to China on 15th January. To date this has not reached its destination. All attempts to get help from Happy Post have failed, nothing is happening and my latest emails are getting no response. My advice is to use more established parcel companies.
February 20, 2025
Unprompted review
Reply from Happy-Post
Good Morning,
Thank you for your feedback. We sincerely apologize for the issues you've encountered with your return shipment to China. We understand how frustrating this situation must be, especially when you’re not receiving the help you need.
Unfortunately, based on the details you've provided, we're unable to locate your specific case in our system. To investigate and resolve this issue promptly, we kindly ask that you provide the tracking number for the shipment in question or any other relevant information. This will allow our customer service team to look into it and offer you the necessary support.
We strive to provide the best service possible, and we understand your frustration. Please reach out to us with the additional details, and we will do our best to assist you further.
Thank you for your patience, and we look forward to resolving this matter.
Best regards,
The Happy-Post Team
no information regarding my parcel and no reply
This is now ridiculous of this company that you people are not even replying to my emails regarding my parcel. On the 23rd of January, I submitted two parcels in Evri Point, and from that time until now, there is no sign of my parcel. This is literaly making me mad and crazy do you know how much mental stress am I going through. What a bullshit company; at least let me know the status of my parcel or tell me the procedure to ask for my parcel. You guys are driving me insane right now. I can't sleep due to stress. I am extremely concerned about my parcel; it contains expensive items, and I have also paid for insurance. What does this mean? Is this a fraud company or what? Why are you guys not responding to my emails? It's been more than a month now.
Can you understand my mental health is affected and I am suffering? Can you imagine this?
January 23, 2025
Unprompted review
Reply from Happy-Post
Dear Faryal,
First and foremost, we deeply apologize for the distress and frustration this situation has caused you. We fully understand the anxiety of not knowing the whereabouts of such an important parcel, especially when it contains valuable items. Please know that we take your concerns very seriously, and your case is currently being investigated with our partner.
We sincerely regret that you haven't received timely updates, and we understand how overwhelming this experience must have been. We are actively following up on the situation and are working closely with the carrier to get to the bottom of this. We will provide you with a detailed update on the status of your parcel by the end of the week at the latest.
Please rest assured that if the parcel is confirmed lost, we will promptly follow the necessary steps to ensure compensation under your insurance coverage.
Once again, we apologize for the inconvenience, and we appreciate your continued patience and understanding. We are committed to resolving this issue and ensuring your peace of mind.
Kind regards,
The Happy-Post Team
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