I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
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I used Happy-Post for a large international parcel and the whole process was so easy. The tracking was clear and updated every step of the way, which really put my mind at ease. Best of all, it arriv... See more
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Customer Service is absolutely terrible. Happy Post lost my parcel in THEIR warehouse back in October. Over 40 emails later (mostly just fobbing me off), I have received no explanation about what has... See more
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Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
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Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Happy-Post
Bonjour Svetlana,
Thank you for your feedback! We're glad to hear that you found our service both fast and effective. We look forward to assisting you again in the future!
Bonne journée,
L'équipe Happy-Post.
Courier broke all our items
Courier broke all our items.
Tracking details are very sparse
Most shipments are slow
February 11, 2025
Reply from Happy-Post
Bonjour Kate,
Nous sommes sincèrement désolés d'apprendre que vos articles ont été endommagés lors du transport, et nous comprenons parfaitement votre frustration. Nous nous engageons à faire tout ce qui est possible pour résoudre cette situation.
Afin de procéder à une réclamation et bénéficier de l'assurance souscrite, nous vous recommandons de soumettre les documents demandés par le service client lors de vos échanges.
Nous vous remercions pour votre patience et restons à votre disposition pour toute question supplémentaire.
Cordialement,
L'équipe Happy-Post.
I can't give zero stars so I kept it at…
I can't give zero stars so I kept it at this. I wanted to send a parcel with newborn clothes as a gift to my sister in Lebanon. I sent the parcel on Jan 15th and Happy post work with landmark global. It took two days to reach alleged warehouse. Then it was allegedly shipped. Two weeks go by and I don't hear from them nor did the tracking progress change. Ot did it reached it s destination on Happy post tracking webpage.
I complained only to find out that the parcel did not get delivered and that it would be returned to me. Despite the disgust and dismay I said Ok,.I learned le lesson not to use them again.
Except, it had beena month now and I still haven't received my parcel back to resend it and it that it would take up to 90 days to get it back... 90 DAYS.
This company is an amateur in the business and their customer service is lacking and excruciatingly slow.
Save you money, go with literally any other service and above all AVOID landmark global and any companies that work with them.
It is not worth the stress and despair they bring you
February 12, 2025
Unprompted review
Reply from Happy-Post
Bonjour Hafez,
Merci pour votre retour. Nous comprenons parfaitement votre frustration et nous sommes sincèrement désolés pour les désagréments rencontrés avec l'envoi de votre colis.
Nous avons bien pris en compte vos remarques et nous sommes conscients que ce type de situation peut être particulièrement stressant. Les circonstances actuelles, comme les restrictions spécifiques liées au Liban, ont malheureusement provoqué des retards dans la livraison de votre colis. Nous vous assurons que nous faisons de notre mieux pour récupérer le colis et vous le renvoyer dans les plus brefs délais.
Nous comprenons également que cela ait eu un impact sur votre emploi du temps et nous sommes désolés pour la perte de temps. Nous avons bien noté votre demande et nous veillerons à traiter cette situation avec la plus grande priorité. Une fois que le colis sera retourné dans nos entrepôts, nous procéderons rapidement à la solution de remboursement ou à un nouvel envoi.
Encore une fois, nous vous prions de bien vouloir nous excuser pour cette situation et vous remercions pour votre patience. Nous mettons tout en œuvre pour résoudre ce problème le plus rapidement possible.
Cordialement,
L’équipe Happy-Post
Reply from Happy-Post
Hello Petro,
Thank you for your feedback! We're glad to hear you had a great experience shipping to China. Looking forward to your next shipment.
Have a great day,
The Happy-Post team
Terrible Service – Lost Parcel, No Support for Insured Item
I sent a parcel to China with Happy Post in early August 2024, including all the required documentation – invoices attached twice on the outside and once inside the package. The recipient even provided an additional invoice. Despite this, the parcel has not moved for over six months and appears to be lost.
Thankfully, I purchased insurance to cover the full value of the goods, but Happy Post has refused to acknowledge the loss or allow me to raise a claim. Their customer support has been unhelpful, dismissive, and outright rude, showing no interest in resolving the issue.
For a company that promises reliability and protection through insurance, this experience has been beyond frustrating. I would not trust Happy Post with anything valuable, as they clearly lack accountability and customer care. Save yourself the hassle and choose a more professional courier service.
1 star is too generous.
January 18, 2025
Unprompted review
Reply from Happy-Post
Hello Maria,
We are sorry to hear about your frustration regarding this situation. Unfortunately, as you have not responded to our request for additional information about your parcel, we have been unable to access the necessary tracking details to assist you further.
If you have not yet done so, we encourage you to contact our customer service team. They are best equipped to handle your case and provide guidance, including any claims related to insurance.
We remain available to assist you as needed and hope to resolve this issue as quickly as possible.
Kind regards,
The Happy-Post Team
Disgraceful treatment
They acted disgracefully. After holding onto my medical shipment for over 6 weeks (whilst misleading me that the parcel was in transit), they replied as below;
I'm unsure what compenstaion you would like? The shipping costs have already been refunded.
In regards to your package. It was not possible to send the package on the transport that was arranged. The package was held while we attempted to find an alternative route. As this was not possible we had to arrange a return for your package.
January 17, 2025
Unprompted review
Reply from Happy-Post
Dear Archi,
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience caused by this situation.
After reviewing your case, it appears that an embargo affecting shipments to Ghana came into effect after your parcel was sent. This unforeseen restriction prevented us from forwarding your medical shipment through any of our usual carriers. During this time, we held onto your parcel while actively searching for an alternative route, but unfortunately, none was available.
As a result, the parcel had to be returned after 6 weeks, and we refunded the shipping costs to you as a gesture of good faith.
We understand how important this shipment was and regret that we could not meet your expectations in this instance. Should you have further questions or require assistance, please do not hesitate to reach out to our customer service team.
Kind regards,
The Happy-Post Team
Parcel from UK to Oz
Had a parcel coming from the UK to Australia. Whilst Evri managed to lose the parcel before it got to happy post. Happy Post traced it, collected it and sent it out to us. The level of service was excellent and whilst the process had issues it was not the fault of Happy Post.
January 15, 2025
Unprompted review
Reply from Happy-Post
Dear Rick,
We’re thrilled to hear that despite the challenges with the initial delivery, our team was able to trace, collect, and successfully send out your parcel to Australia. Your kind words about the level of service mean a lot to us.
Have a nice day,
The Happy-Post Team.
I do not recommend Happy Post :-(
I do not recommend Happy Post :-(
I sent a parcel to Ecuador on November 30, 2024 and till now it has not been delivered. It seems it has been lost!
The follow-up at Happy Post is very very bad, be careful if you decide to use their services.
January 14, 2025
Unprompted review
Reply from Happy-Post
Dear Olivia,
Thank you for your feedback. We are very sorry to hear of your dissatisfaction. However, despite our attempts to contact you to obtain the necessary information to review your case, we have unfortunately not received a response.
We encourage you to contact our customer service team directly. Our team is at your disposal to help you find a solution.
Best regards,
The Happy-Post team.
Evri ruins the experience
Great delivery company but they use a very ultra budget terrible delivery firm for the UK delivery which I don't know how they are managing to mess this up I sent three packages every single one seems to be delayed over a week getting to a UK warehouse and then they managed to lose the third package in the UK before even getting to the international warehouse I will not be using this company again until they use a different shipping company. Meaning that all my packages were delayed over a month getting to the recipient.
January 4, 2025
Unprompted review
Reply from Happy-Post
Dear Jack,
Thank you for sharing your feedback with us. We’re glad to hear that you found our delivery service great overall, but we’re sorry to learn about the delays and inconvenience you experienced with the UK delivery firm.
We understand how frustrating delays can be, especially when multiple packages are affected. While the delays you mentioned occurred with our first-mile partner, EVRi, we take full responsibility for ensuring a smooth delivery process from start to finish.
Please rest assured that we are actively working to improve our partnerships and enhance the first-mile shipping experience to avoid such issues in the future. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to providing a more reliable and efficient service going forward.
If there’s anything further we can assist you with or if you have unresolved concerns, please don’t hesitate to contact our support team. We truly value your business and hope to regain your trust for future shipments.
Best regards,
The Happy-Post Team
Stay away from them.
I have attempted to contact your support team multiple times via email, but I have not received any response. The lack of communication and failure to resolve these issues is deeply frustrating. If this situation persists, I will have no choice but to reconsider using your services in the future.
January 3, 2025
Unprompted review
Reply from Happy-Post
Dear Rafael,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration caused by the lack of timely communication and the delays in your shipments.
We reviewed your case and noted that we replied to your email earlier today regarding the two parcels from November that are still in transit with EVRi. Please be assured that we are actively following up with them to resolve this issue as quickly as possible. All your other parcels, except for those dropped off last week, are already on their way and should be delivered soon.
We understand how important timely updates are and regret any inconvenience caused by this delay in our response. Your satisfaction is our priority, and we are committed to improving both our communication and delivery processes to provide you with a better experience in the future.
If you have any further concerns or need additional updates, please don’t hesitate to contact us. We truly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
The Happy-Post Team
Worst delivery experience ever
PLEASE PLEASE PLEASE spend a little bit extra to go with reputable companies such as DHL/UPS etc.
Sent a parcel to New Zealand back in November (13th). Was quoted an estimated delivery time of 6-8 working days. Parcel still not delivered 7 weeks later. It didn’t even leave the UK until December the 10th. No phone number and extremely slow email responses, which then pass the blame back to their “partners”. They take no responsibility for anything and provide as little help as possible.
Awful experience and would never use again. Interested to see what the corporate template reply to this review is…
I’m hoping that at the very least they can find the parcel and make a delivery… 8 weeks late.
January 2, 2025
Unprompted review
Reply from Happy-Post
Dear Ryan,
Thank you for sharing your feedback, and we sincerely apologize for the delays and frustration you’ve experienced. We understand how disappointing it can be when expectations are not met, especially for something as important as an international delivery.
We take your concerns seriously and want to assure you that we are making efforts to improve our operations, including reviewing partnerships to avoid similar issues in the future. While we cannot change the past, we are committed to resolving your situation. If you could provide us with your order reference or tracking number, we would be happy to investigate further and provide you with the most accurate updates.
Thank you for your patience and understanding as we work to address these issues. Please don’t hesitate to reach out to our support team directly, and we will do our best to assist you.
Best regards,
The Happy-Post Team
shitty website its ask for recipie…
shitty website its ask for recipie address several time to end up waiting hours and hours till you give up te process avoid that shit
December 25, 2024
Unprompted review
Reply from Happy-Post
Hello Dali,
We are sorry to hear about your experience with our platform. It seems that the system may have encountered an issue while processing your recipient's address. To ensure smoother use of our services, we recommend double-checking the address format and trying again.
If the issue persists, we invite you to contact our customer service team, who will be happy to assist you and resolve the problem promptly.
We sincerely apologize for the inconvenience caused and hope to serve you better in the future.
Best regards,
The Happy-Post Team
Happy with this international delivery!
December 23, 2024
Reply from Happy-Post
Hello Nadira,
Thank you for your feedback! We're delighted to hear you were happy with your international delivery experience. We look forward to assisting you again soon.
Have a great day,
The Happy-Post team
Happy Post is leaving us anything but…
Happy Post is leaving us anything but happy... We paid a very premium price to send 2 packages to India. It's been 4 weeks since and the packages are stuck at the customs. They want us to pay 75% of the total cost of the packages... Of course there was no REAL warning on their behalf AND ON TOP of that, they have the audacity to ask for extra delivery fees to finish sending the packages... How much money do they think we can bleed? We were looking forward to send our family some goods for Christmas, now none of us can afford to save the packages (they will destroy them if we don't pay). I never had such a bad experience sending packages in India. Confronting Happy Post with the issue(s) was only followed by templated emails with no solutions or understanding. Needless stress, truly a waste of money and time. I cannot even put in words the sadness and frustration that I feel. Stay away at all cost.
EDIT: Your reply is just another pile of empty words that are doing nothing to help... The "cannot provide exact amount" is especially convenient. Claiming ignorance on top of that is shady at best (but weirdly fitting). You fail to provide us with an IMPORTANT information. A bit of honesty at the start would have been the right thing to do rather than just run away with our money.
November 14, 2024
Unprompted review
Reply from Happy-Post
Hello,
We understand your frustration and we apologize for the inconvenience you’ve experienced. Our customer service team did everything possible to assist, starting with a request to DHL to change the address and ensure delivery. We then requested the customs fee amount to better understand and help you.
As mentioned, customs fees, VAT, and handling charges vary depending on the destination, product, and other factors. Unfortunately, we cannot provide exact amounts in advance. However, this information is clearly stated in the details of the shipping solution, particularly for express services, which note that "customs duties, VAT, and processing fees are in addition to the amount paid on happy-post.com."
We truly regret the inconvenience caused and understand how stressful this situation can be. We assure you that we are working diligently to provide you with the support needed.
Best regards,
The Happy-Post Team
Very Slow and no communication
I booked this postal service as stated 5-10 business days to USA which was perfect as the parcel contained a baby scan surprise for my mother. Dropped off 23 November, left sort facility 29th Nov, then didn't leave Happy post sort facility until 6th Dec! Arrived in USA 7th Dec and it's still not delivered! No notice of delays that was the excise when I emailed them. It wasn't cheaper than Royal Mail but the time was quicker!!!! It definitely hasn't been. So disappointed and I still have no idea of this special gift will get there.
December 19, 2024
Unprompted review
Reply from Happy-Post
Hello Elizabeth,
Thank you for your feedback, and we are truly sorry to hear about the delay with your parcel. Upon reviewing your case, it seems that you are a customer of Happy-Post UK. To ensure you receive the best assistance, we kindly ask you to contact our UK customer service team at contactuk@happy-post.com, providing them with your parcel number and details.
We sincerely apologize for the inconvenience.
Best regards,
The Happy-Post Team
Reply from Happy-Post
Bonjour Daniel
Un grand merci pour votre retour positif et votre recommandation ! Nous sommes ravis que tout se soit déroulé parfaitement.
À très bientôt pour vos prochains envois !
Bonne journée,
L'équipe Happy-Post.
Don’t expect a fast delivery
I would strongly recommend that you avoid this company. I dropped my parcel off on 16.11.24 at my local Evri pick up point. It said track your parcel . Well where it went for 3 weeks. On the 09.12.24 it just arrived at the Happy Post sorting hub. Numerous emails were not responded to. On 11.12.24 my parcel was despatched from country of origin.
It is now 16.12.24 and the parcel still has not got to its destination-Australia.
This parcel has advent calendars and some Christmas bits for my grandchildren. Hopefully it will arrive at my daughters house before 25.12.24
This has been an awful experience. They maybe cheap, but it’s going into week 5 and my parcel still hasn’t got there.😡
November 16, 2024
Unprompted review
Reply from Happy-Post
Dear Catherine,
We sincerely apologize for the delay and the frustration this situation has caused.
The delay occurred as your parcel took longer than expected to reach our sorting hub due to issues within the EVRi network. However, we are pleased to confirm that your parcel arrived in Australia on 16th December and is now in the final stages of delivery. We anticipate it will reach its destination within this week, in time for Christmas.
We understand how distressing this experience has been, and we are working closely with our partners to ensure better transit times and communication in the future. Your feedback is important to us, and we will continue improving our processes.
Thank you for your patience and understanding. Please do not hesitate to reach out if you need further updates or assistance.
Kind regards,
The Happy-Post Team.
It is NOT worthy to give them even one star.
It is NOT worth giving even one star.
They told a lie as if all the EVRi drop-off areas can accept my parcel but I was rejected due to the parcel shop has no space for my boxes.
Happy Post hasn’t replies to me ever since they are TRYING to find a way.
I am very frustrated because I have to leave the UK and remove all the stuff but this Happy post made me so unhappy.
Don’t use it. They took money but didn’t provide the service at all
December 11, 2024
Unprompted review
Reply from Happy-Post
Dear Eunjeong Chung,
We are truly sorry to hear about your frustration and the inconvenience you have experienced. It appears that the issue arose because the size of your parcels exceeded what some EVRi drop-off locations could accept. While this situation is beyond our direct control, we fully understand how upsetting it is, especially given your need to leave the UK promptly.
Please be assured that we are actively working to resolve this issue for you. As EVRi does not offer home collections, finding an alternative solution has taken longer than expected, but we are committed to assisting you. Our customer service has personally replied to you earlier today with an update, and we will continue to keep you informed as we work to organize a resolution as quickly as possible.
Your satisfaction is important to us, and we appreciate your patience as we navigate this challenging situation.
Kind regards,
The Happy-Post Team
Terrible service and customer service
Terrible service my parcel has been lost with presents for my brother some irreplaceable, still waiting on email have contacted on several occasions and no reply. Waiting on full refund for shipping and all items lost no response?
November 29, 2024
Unprompted review
Reply from Happy-Post
Dear Victoria,
We deeply apologize for the inconvenience and distress caused by the situation with your parcel, especially given its sentimental value. We understand how frustrating it must be to have experienced delays in communication and to still be awaiting a resolution.
Our UK team has placed your parcel on hold at the warehouse, and we are currently investigating the reason behind this. We have escalated your case and will provide you with an update as soon as we receive more information.
Please rest assured that we are treating your case with the utmost urgency and will work toward resolving it, including any necessary refunds or compensation for the shipping and lost items.
Thank you for your patience, and we will contact you shortly with more details.
Kind regards,
The Happy-Post Team
Completely heartbroken and they literally don't care.
Happy Post are the worst company I have ever used for any service.
I posted a very sentimentally precious parcel to Australia 3 weeks ago on the promise it would arrive within 2 weeks. It has (according to the tracking) remained stagnant in the UK for 13 days. I have tried contacting them, and get a generic response stating 'it was held up in the Evri network'. They ignore my other questions, offer no practical help to get it moving, and, according to the tracking, it has now been in the air for 6 days. Utterly ridiculous. There are two young children in Australia who are anxiously waiting for their homemade advent calendars and it is 11th December. I posted this parcel mid November.
Their responses (if you get one) are generic and uncaring and they deflect their responsibility onto Evri which is unreasonable because my contract is with Happy Post, not Evri and it is their responsibility to oversee that their subcontractors deliver.
DO NOT USE THIS COMPANY.
December 11, 2024
Unprompted review
Reply from Happy-Post
Dear NA,
We sincerely apologize for the delays and the frustration caused with your parcel's shipment to Australia. We completely understand how important this delivery is, especially given its sentimental value and the anticipation of the children waiting for their advent calendars.
Regrettably, your parcel was impacted by a significant delay in the EVRi network, which affected nearly 200 shipments. It was misrouted and only reached our UK warehouse on December 6th, despite having been sent much earlier. We dispatched it to Australia on December 10th, and it is currently en route. Based on tracking updates, we expect it to arrive shortly, and we are closely monitoring its progress.
We acknowledge your point about our responsibility to oversee the performance of our logistics partners. While we do rely on subcontractors like EVRi, we take your feedback seriously and are working to improve communication and tracking updates in such situations.
Thank you for your patience during this challenging time, and please rest assured we are doing everything possible to ensure your parcel reaches its destination promptly.
Kind regards,
The Happy-Post Team.
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