The parcel I sent to Canada was received exactly 20 days after I sent it. There was just a wrongly worded message for the suivi from France which resulted to us being confused why only after 3-4 days,... See more
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I'm urgently trying to send my parcel, they have taken the money but not generating my label it just says "an error occured while generating the label, it will be available when the issue is resolved"... See more
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I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
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Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
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Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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DO NOT USE LOST 3 PACKAGES
UPDATE 7/6/24
ONE OF THE PACKAGES THEY PROMISED TO RETURN IS NOW "LOST" ALSO!
THEIR "COMPENSATION" IS NOT WORTH HAVING AND THEY REQUIRE YOU TO SEND AN INVOICE FOR THE CONTENTS, BUT ONLY PAY €12 PER KG, SO WHY DO THEY NEED A DETAILED DESCRIPRION OF THE CONTENTS! SCAMMERS .....
Three packages sent to the USA on the on the 2nd of April. None have arrived. Problem signalled on the 22nd April. Booked a call back from Jean-Sebastien, which was confirmed for 15.00 on the 6th May. He did not call. After repeatedly contacting them all they would say was I must wait. On the 3rd of May, informed one package was lost and 2 were being held in customs. I was asked to provide my invoice and rib for a refund. I was informed it would be within 15 days. This has now passed, and I have received nothing. I requested over a week ago that the other 2 packages be returned to me, still nothing.
Promised 14 day refund dated 7th May on my lost package contents and postage fee has still not been paid.
How do I explain this to my customer?
UPDATE
IT IS NOW THE JUNE AND NO REFUND HAS BEEN MADE FOR THE LOST PACKAGE. OUT OF THE 2 STUCK IN CUSTOMS, I ASKED THAT THEY BE RETURNED, I WAS ASSURED THEY WOULD BE DISPATCHED BY RETURN AND I WOULD BE GIVEN TRACKING NUMBERS, ONLY ONE HAS ARRIVED, NO TRACKING NUMBERS WERE GIVEN. THEY ARE UNTRUSTWORTHY AND DO NOT KEEP THEIR PROMISES, JUST FOB YOU OFF ALL THE TIME.
April 1, 2024
Unprompted review
Reply from Happy-Post
Hello,
We apologize for the issues you encountered with the shipment of your packages to the USA and for any inconvenience caused.
As you mentioned, a claim was opened due to the lack of updates on your packages. The 15-day deadline must be respected before a conclusion can be reached for these claims. We understand your frustration with this delay.
Regarding the other two packages, we experienced difficulties with our partner UPS due to non-accepted HS CODEs, and unfortunately, our IT department was unable to resolve this issue. Therefore, we offered to return your packages and reimburse the shipping fees.
The packages are currently being returned via GLS, along with the reimbursement of the shipping fees. Additionally, for the package declared lost with UPS, reimbursement for the contents and shipping fees is being processed by our accounting department. The indemnification process takes approximately 15 days. If you have not yet received reimbursement, we kindly ask for your patience until the end of the month.
Regarding the call, we do not have any information on this matter. It is only possible to contact us via social media or email.
We understand how frustrating this situation is for you, and we apologize for any inconvenience caused. If you have any further questions or require additional assistance, please do not hesitate to contact our customer service.
Thank you for your patience and understanding.
Best regards,
The Happy-Post Team
I have not received my parcel is 3…
I have not received my parcel is 3 weeks now. I can’t track my parcel or anything. Parcel is coming from France to London. This is annoying
May 15, 2024
Unprompted review
Reply from Happy-Post
Hello Winifred,
We are sorry to hear about your disappointing experience with our service.
However, without additional details such as your parcel number or the email address associated with your order, we are unable to access your file and provide appropriate assistance. This limits our ability to resolve your issue effectively.
If you have any further questions or if you can provide more information, please feel free to contact us via email at serviceclient@happy-post.com.
Best regards,
The Happy-Post Team
very good service
April 15, 2024
Reply from Happy-Post
Hello,
Thank you for your feedback! We're glad to hear that you're satisfied with our service. If you have any questions or need assistance in the future, feel free to reach out to us.
Best regards,
The Happy-Post Team
The boxes were torn
The shipment is fast.
But the boxes were torn, it left a big hole open
April 15, 2024
Reply from Happy-Post
Hello,
We're sorry to hear about the condition of your shipment upon arrival. This is definitely not the experience we want you to have with our service.
To address this issue and ensure it doesn't happen again, we strongly encourage you to contact our customer service team at serviceclient@happy-post.com.
Please provide them with photos of the damaged items, as well as images showing the interior and exterior condition of the package. This information will help us better understand what happened and take appropriate action to resolve the situation.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
The Happy-Post Team
I had been problems with colis last…
I had been problems with colis last time . They said they will send me promotion code later but never come . But anyway normally happy post does good job so I continue to use happy post …. I hope they will do what they said to me .
April 2, 2024
Reply from Happy-Post
Hello,
After reviewing our records, we've confirmed that our customer support team did indeed send you the promo code. We trust that this promo code will help to improve your satisfaction and confidence in our services.
If you require any further assistance or have any additional questions, please don't hesitate to contact us. We're committed to resolving any issues you may encounter.
Thank you for your understanding and continued confidence in Happy Post.
Best regards,
The Happy Post team
Longer than expected
Longer than expected - took a week to get from mid France to Belgium. My English customer was not happy
March 11, 2024
Reply from Happy-Post
Hello Antonia,
Thank you for sharing your experience with us.
We understand the importance of timely deliveries, and we apologize for any inconvenience caused by the delay in your shipment reaching Belgium.
For deliveries to the UK using Mondial Relay, the estimated delivery timeframe is typically between 5 and 10 business days. Your parcel arrived within this timeframe, taking 9 days in total, so we were within the announced delivery window.
We apologize for any frustration this may have caused your English customer and assure you that we are continually working to improve our services.
If you have any further questions or concerns, please feel free to contact us.
Thank you for your understanding.
Best regards,
The Happy-Post Team
Avoid unless you like to throw away money
They rejected my parcel but only told me 3 weeks later, they did refund and then returned a parcel, great you say but it was not my parcel but a valentines box to a gf in Russia. Tried to get my box back but no response now £60 down and have to start again will use FedEx next time. Data breach as all details of wrong box in box along with my return address
March 8, 2024
Unprompted review
Reply from Happy-Post
Hello Tracey,
Thank you for reaching out to us.
For better assistance with your request, we kindly ask you to contact our customer service exclusively via the following link: https://help.happy-post.com/hc/en-150/requests/new, providing the parcel number concerned.
We invite you to submit only one request at a time to ensure efficient processing of your request within 24 to 48 business hours.
Indeed, with the parcel number and the email you provided us, we could not locate any request from you in our customer service records.
Despite the inconvenience experienced, please rest assured that we are taking all necessary measures to resolve this situation. We are here to assist you, and we apologize for any inconvenience this may have caused.
Thank you for your understanding and cooperation.
Best regards,
The Happy-Post Team
Tre Bon merci
February 26, 2024
Reply from Happy-Post
Bonjour,
Nous vous remercions pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez été satisfait de nos services.
La satisfaction de nos utilisateurs est notre priorité, et nous sommes heureux que votre expérience avec Happy Post ait été "Très Bon".
Si vous avez d'autres commentaires ou des besoins particuliers à l'avenir, n'hésitez pas à nous en faire part. Nous sommes là pour vous offrir un service fiable et de qualité.
Merci de choisir Happy Post !
Bonne journée,
L'équipe Happy Post
Crap company no where to contact over…
Crap company no where to contact over the phone. Parcel sent on 4 of Feb not delivered to receiving country in India. Advisor saying its waiting custom clearance & it could take 30 days. Its like we have never sent or received parcels before. They dont use air freight and send by sea. Cant trace my parcel. They reply to you in foreign Language which not every one knows. The person who the parcels send to coming back in months time. Dont know if they will deliver before that. It will be no use to him even if he gets them that late, he will just end up bringing it back & it just cost me. Make me look like I am fool using there services for International Parcels. They misguiding and un reliable. Dont Use Them.... Its No No No...
February 4, 2024
Unprompted review
Reply from Happy-Post
Hello Jazz,
We sincerely apologize for the inconvenience you've experienced. To better assist you, please reach out to us via email at serviceclient@happy-post.com. Kindly include your reference number, name, and surname in your email. Unfortunately, we do not have a phone line, and all communications are conducted through email.
Providing us with these details will help us investigate and address your concerns more effectively. We appreciate your understanding and look forward to resolving this matter promptly.
Best regards,
The Happy Post Team
En Anglais ! Chaotic tracking.
En Anglais !
The tracking was chaotic and the Happy Post tracking did not match the Mon Relais tracking who were sub-contracting part of the journey. The actual delivery went well, but used up a lot of our time querying seemingly incorrect tracking.
January 29, 2024
Reply from Happy-Post
Hello Jeremy,
We appreciate you taking the time to share your feedback about your experience with Happy Post. We apologize for any inconvenience caused by the discrepancies in the tracking information.
We've identified that the issue lies with our tracking system on our website, and we sincerely apologize for any confusion this may have caused. Please be assured that we are actively working to resolve this matter to improve the accuracy of our tracking information.
We value your understanding and patience during this period. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.
Thank you for choosing Happy-Post.
Best regards,
The Happy-Post Team
Parcel to Ireland stuck in transit for days
Been waiting a weeks now for 15880190 to move from Belgium to Ireland. It was shipped by an Ebay seller to me on the 12th of Jan, been sitting in some international shipping depot on the continent since the 17th Jan. It's supposed to transfer to Fastway couriers on the Irish side but there's no record of its International tracking code on there tracking site.
Edit: It finally moved and showed up on the fastway side, I should get it in a day or two
January 25, 2024
Unprompted review
Reply from Happy-Post
Hello Peter,
We appreciate you sharing your experience, and we apologize for any inconvenience you've faced with the delay in the movement of your shipment from Belgium to Ireland. We understand how frustrating shipping delays can be, and we sincerely apologize for any inconvenience caused.
It's encouraging to hear that there's progress now, and the parcel has shown up on the Fastway side. We hope it reaches you soon and in good condition. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out.
Thank you for your patience and understanding.
Best regards,
The Happy Post Team
Both the frame and the glass of the…
Both the frame and the glass of the picture were broken.
January 15, 2024
Reply from Happy-Post
Hello Hubert,
We are sorry to hear about the damage to your picture frame and glass. Please accept our sincere apologies for any inconvenience caused.
To assist you further, we kindly ask you to contact our customer service at serviceclient@happy-post.com.
Please provide photos of the damaged items, both inside and outside the package, and include the package's tracking number.
Our team will do its best to resolve the issue promptly. Thank you for your understanding and cooperation.
Best regards,
The Happy-Post Team
Excellent service for a good price
January 15, 2024
Reply from Happy-Post
Dear Graham,
Thank you for your feedback! We're delighted to hear that you found our service excellent and at a good price, especially for shipments to the United States.
Ensuring excellent service at competitive prices is our goal, and we appreciate your positive review. If you have any further comments or specific needs in the future, feel free to reach out. Thank you for choosing Happy-Post!
Best regards,
The Happy-Post Team
Tres bon service.
December 18, 2023
Reply from Happy-Post
Bonjour,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez trouvé notre service très bon. La satisfaction de nos clients est notre priorité, et nous sommes reconnaissants de votre appréciation.
Si vous avez d'autres commentaires ou des besoins particuliers à l'avenir, n'hésitez pas à nous contacter. Merci de choisir Happy-Post !
Bonne journée,
L'équipe Happy-Post
Great service!!!
December 18, 2023
Reply from Happy-Post
Hello,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service. If you have any further shipments or if there's anything else we can assist you with, feel free to reach out.
We appreciate your trust in Happy-Post!
Best regards,
The Happy-Post Team
I sent a package on november 16th from…
I sent a package on november 16th from France to South Korea with some snacks and chocolate, it arrived well and the tracking was also easy to follow.
Their custom service is fast and always answer your question well.
December 4, 2023
Reply from Happy-Post
Hello Ivy,
Thank you for taking the time to share your positive experience with Happy-Post. We're delighted to hear that your package arrived safely in South Korea and that you found our tracking system easy to follow. Our customer service team aims to provide fast and helpful responses, and we're glad to know they met your expectations.
If you have more packages to send or any further questions, feel free to reach out. We appreciate your trust in Happy-Post and look forward to serving you again.
Best regards,
The Happy-Post Team
Bad tracking info and no response to customer request online
My parcel has been in transit for 17 days, with no more tracking info since over a week now.
I sent a customer request yesterday, and I haven’t received any email notification of a case being created and no update on my parcel either.
November 15, 2023
Unprompted review
Reply from Happy-Post
Hello Sophie,
We understand your concern regarding the delivery time of your package, and apologize for any inconvenience this may have caused. We have reviewed the tracking of your package, and we can confirm that delivery began on 11/10.
Please note that if you have chosen the option of tracking without signature, it means that this offer does not allow to launch a claim with our partner while the package is in transit. However, rest assured that our team is actively monitoring the situation.
Customs processing time can sometimes cause a pause in follow-up updates, but this is usually temporary. Currently, your package is being shipped to the destination country, as indicated by tracking. Once arrived, it will be delivered directly to the recipient’s mailbox
We understand the importance of your package and are committed to ensuring a successful delivery. If you have any additional concerns or would like to discuss your specific situation, please feel free to contact us directly. We are here to help.
Thank you for your understanding and patience.
Sincerely,
Happy-Post Team
--- CATASTROPHIQUE ---
Plus de 30 jours pour arriver quelque part en chine ...
Probablement un problème de douane pour un retour ...
Pas d'information de happy-post ! pas d'instructions ! pas de possibilité d'avoir un contact !
Alors happy-post c'est NO-HAPPY-post FUYEZ !!
September 4, 2023
Unprompted review
Reply from Happy-Post
Bonjour,
Nous sommes désolés d'apprendre que vous avez rencontré des difficultés avec l'acheminement de votre colis vers la Chine. Nous comprenons que cela puisse être frustrant.
Cependant, il semblerait que vous ayez fait une demande à notre service client le 03/10 et que vous ayez reçu une réponse de notre service client le même jour à 11h20.
La réponse mentionne que le colis est actuellement bloqué en douane, comme indiqué par le statut "facture manquante". Les blocages en douane peuvent survenir pour diverses raisons, notamment le manque d'informations sur le contenu, le destinataire ou des frais de douane à payer. Votre destinataire est l’unique personne habilitée à agir sur le colis en se rapprochant de son bureau de poste local avec le numéro de colis international.
Si vous avez besoin de plus d'informations ou d'instructions, n'hésitez pas à contacter notre service client qui se fera un plaisir de vous aider à nouveau.
Nous nous excusons pour les désagréments que vous avez rencontrés et nous apprécions votre compréhension.
Cordialement,
L'équipe Happy-Post
My package was delivered safety and quickly.
My international package was delivered safely and quickly. Thank you.
September 10, 2023
Reply from Happy-Post
Hello Hana,
Thank you for taking the time to leave such a positive review. We are thrilled to hear that your international package was safely and swiftly delivered.
At Happy-Post, we prioritize the safe and timely delivery of all packages, no matter the destination. Your satisfaction is our top priority, and we are pleased that we could meet your expectations.
If you ever require our services for future shipments or have any inquiries, please don't hesitate to reach out. We're here to assist you every step of the way.
Once again, thank you for choosing Happy Post for your international shipping needs. We look forward to serving you again in the future.
Best regards,
The Happy-Post Team
Rapide et simple !
September 10, 2023
Reply from Happy-Post
Bonjour Régis,
Bienvenue chez Happy-Post.
Nous tenions à vous remercier chaleureusement pour votre avis et votre confiance en Happy-Post pour votre premier envoi vers le Canada. Nous sommes ravis d'apprendre que votre expérience a été rapide et simple, c'est exactement ce que nous nous efforçons d'offrir à nos clients.
Bonne journée,
L'équipe Happy-Post
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