The parcel I sent to Canada was received exactly 20 days after I sent it. There was just a wrongly worded message for the suivi from France which resulted to us being confused why only after 3-4 days,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
Company replied
Confusing tracking information. Showed failed deliver when it was never even near delivery. Next entry says "available for collection" ???? Collect where?? Then showed delivery in 2 days time? Sti... See more
Company replied
I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
Company replied
Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy Post is leaving us anything but…
Happy Post is leaving us anything but happy... We paid a very premium price to send 2 packages to India. It's been 4 weeks since and the packages are stuck at the customs. They want us to pay 75% of the total cost of the packages... Of course there was no REAL warning on their behalf AND ON TOP of that, they have the audacity to ask for extra delivery fees to finish sending the packages... How much money do they think we can bleed? We were looking forward to send our family some goods for Christmas, now none of us can afford to save the packages (they will destroy them if we don't pay). I never had such a bad experience sending packages in India. Confronting Happy Post with the issue(s) was only followed by templated emails with no solutions or understanding. Needless stress, truly a waste of money and time. I cannot even put in words the sadness and frustration that I feel. Stay away at all cost.
EDIT: Your reply is just another pile of empty words that are doing nothing to help... The "cannot provide exact amount" is especially convenient. Claiming ignorance on top of that is shady at best (but weirdly fitting). You fail to provide us with an IMPORTANT information. A bit of honesty at the start would have been the right thing to do rather than just run away with our money.
November 14, 2024
Unprompted review
Reply from Happy-Post
Hello,
We understand your frustration and we apologize for the inconvenience you’ve experienced. Our customer service team did everything possible to assist, starting with a request to DHL to change the address and ensure delivery. We then requested the customs fee amount to better understand and help you.
As mentioned, customs fees, VAT, and handling charges vary depending on the destination, product, and other factors. Unfortunately, we cannot provide exact amounts in advance. However, this information is clearly stated in the details of the shipping solution, particularly for express services, which note that "customs duties, VAT, and processing fees are in addition to the amount paid on happy-post.com."
We truly regret the inconvenience caused and understand how stressful this situation can be. We assure you that we are working diligently to provide you with the support needed.
Best regards,
The Happy-Post Team
Very Slow and no communication
I booked this postal service as stated 5-10 business days to USA which was perfect as the parcel contained a baby scan surprise for my mother. Dropped off 23 November, left sort facility 29th Nov, then didn't leave Happy post sort facility until 6th Dec! Arrived in USA 7th Dec and it's still not delivered! No notice of delays that was the excise when I emailed them. It wasn't cheaper than Royal Mail but the time was quicker!!!! It definitely hasn't been. So disappointed and I still have no idea of this special gift will get there.
December 19, 2024
Unprompted review
Reply from Happy-Post
Hello Elizabeth,
Thank you for your feedback, and we are truly sorry to hear about the delay with your parcel. Upon reviewing your case, it seems that you are a customer of Happy-Post UK. To ensure you receive the best assistance, we kindly ask you to contact our UK customer service team at contactuk@happy-post.com, providing them with your parcel number and details.
We sincerely apologize for the inconvenience.
Best regards,
The Happy-Post Team
Reply from Happy-Post
Bonjour Daniel
Un grand merci pour votre retour positif et votre recommandation ! Nous sommes ravis que tout se soit déroulé parfaitement.
À très bientôt pour vos prochains envois !
Bonne journée,
L'équipe Happy-Post.
Don’t expect a fast delivery
I would strongly recommend that you avoid this company. I dropped my parcel off on 16.11.24 at my local Evri pick up point. It said track your parcel . Well where it went for 3 weeks. On the 09.12.24 it just arrived at the Happy Post sorting hub. Numerous emails were not responded to. On 11.12.24 my parcel was despatched from country of origin.
It is now 16.12.24 and the parcel still has not got to its destination-Australia.
This parcel has advent calendars and some Christmas bits for my grandchildren. Hopefully it will arrive at my daughters house before 25.12.24
This has been an awful experience. They maybe cheap, but it’s going into week 5 and my parcel still hasn’t got there.😡
November 16, 2024
Unprompted review
Reply from Happy-Post
Dear Catherine,
We sincerely apologize for the delay and the frustration this situation has caused.
The delay occurred as your parcel took longer than expected to reach our sorting hub due to issues within the EVRi network. However, we are pleased to confirm that your parcel arrived in Australia on 16th December and is now in the final stages of delivery. We anticipate it will reach its destination within this week, in time for Christmas.
We understand how distressing this experience has been, and we are working closely with our partners to ensure better transit times and communication in the future. Your feedback is important to us, and we will continue improving our processes.
Thank you for your patience and understanding. Please do not hesitate to reach out if you need further updates or assistance.
Kind regards,
The Happy-Post Team.
It is NOT worthy to give them even one star.
It is NOT worth giving even one star.
They told a lie as if all the EVRi drop-off areas can accept my parcel but I was rejected due to the parcel shop has no space for my boxes.
Happy Post hasn’t replies to me ever since they are TRYING to find a way.
I am very frustrated because I have to leave the UK and remove all the stuff but this Happy post made me so unhappy.
Don’t use it. They took money but didn’t provide the service at all
December 11, 2024
Unprompted review
Reply from Happy-Post
Dear Eunjeong Chung,
We are truly sorry to hear about your frustration and the inconvenience you have experienced. It appears that the issue arose because the size of your parcels exceeded what some EVRi drop-off locations could accept. While this situation is beyond our direct control, we fully understand how upsetting it is, especially given your need to leave the UK promptly.
Please be assured that we are actively working to resolve this issue for you. As EVRi does not offer home collections, finding an alternative solution has taken longer than expected, but we are committed to assisting you. Our customer service has personally replied to you earlier today with an update, and we will continue to keep you informed as we work to organize a resolution as quickly as possible.
Your satisfaction is important to us, and we appreciate your patience as we navigate this challenging situation.
Kind regards,
The Happy-Post Team
Terrible service and customer service
Terrible service my parcel has been lost with presents for my brother some irreplaceable, still waiting on email have contacted on several occasions and no reply. Waiting on full refund for shipping and all items lost no response?
November 29, 2024
Unprompted review
Reply from Happy-Post
Dear Victoria,
We deeply apologize for the inconvenience and distress caused by the situation with your parcel, especially given its sentimental value. We understand how frustrating it must be to have experienced delays in communication and to still be awaiting a resolution.
Our UK team has placed your parcel on hold at the warehouse, and we are currently investigating the reason behind this. We have escalated your case and will provide you with an update as soon as we receive more information.
Please rest assured that we are treating your case with the utmost urgency and will work toward resolving it, including any necessary refunds or compensation for the shipping and lost items.
Thank you for your patience, and we will contact you shortly with more details.
Kind regards,
The Happy-Post Team
Completely heartbroken and they literally don't care.
Happy Post are the worst company I have ever used for any service.
I posted a very sentimentally precious parcel to Australia 3 weeks ago on the promise it would arrive within 2 weeks. It has (according to the tracking) remained stagnant in the UK for 13 days. I have tried contacting them, and get a generic response stating 'it was held up in the Evri network'. They ignore my other questions, offer no practical help to get it moving, and, according to the tracking, it has now been in the air for 6 days. Utterly ridiculous. There are two young children in Australia who are anxiously waiting for their homemade advent calendars and it is 11th December. I posted this parcel mid November.
Their responses (if you get one) are generic and uncaring and they deflect their responsibility onto Evri which is unreasonable because my contract is with Happy Post, not Evri and it is their responsibility to oversee that their subcontractors deliver.
DO NOT USE THIS COMPANY.
December 11, 2024
Unprompted review
Reply from Happy-Post
Dear NA,
We sincerely apologize for the delays and the frustration caused with your parcel's shipment to Australia. We completely understand how important this delivery is, especially given its sentimental value and the anticipation of the children waiting for their advent calendars.
Regrettably, your parcel was impacted by a significant delay in the EVRi network, which affected nearly 200 shipments. It was misrouted and only reached our UK warehouse on December 6th, despite having been sent much earlier. We dispatched it to Australia on December 10th, and it is currently en route. Based on tracking updates, we expect it to arrive shortly, and we are closely monitoring its progress.
We acknowledge your point about our responsibility to oversee the performance of our logistics partners. While we do rely on subcontractors like EVRi, we take your feedback seriously and are working to improve communication and tracking updates in such situations.
Thank you for your patience during this challenging time, and please rest assured we are doing everything possible to ensure your parcel reaches its destination promptly.
Kind regards,
The Happy-Post Team.
I have sent a parcel to Australia 3…
I have sent a parcel to Australia 3 weeks ago, it’s still not even got to their sorting facility, trying to contact them is impossible! It’s so upsetting this is a parcel for my great grandchildren that have just emigrated there!
November 18, 2024
Unprompted review
Reply from Happy-Post
Dear Jennifer,
We deeply regret the delays you have experienced with your parcel to Australia, especially knowing it holds great importance for your great-grandchildren.
Unfortunately, your parcel was delayed due to an issue within the EVRi network, which misrouted several shipments. It only reached our UK warehouse on December 6th and was dispatched to Australia on December 10th. It is now on its way and should arrive within the week.
We understand how upsetting this situation is, and we are actively working to ensure our logistics partners address these delays and improve their processes. While this does not undo the inconvenience caused, please know that we are monitoring the shipment closely and will provide updates as soon as we have more information.
Thank you for your understanding, and we are here to assist if you have any further concerns.
Kind regards,
The Happy-Post Team.
For the last few years I have been…
For the last few years I have been sending parcels to New Zealand ( Daughter lives there) Never a Issue
So my latest parcel( grand daughters xmas pressie) I tried Happy-Post well it got lost .Dont even think it left the U.K.
Lesson learnt . This was my experience of course ,back to the company with the letters F & X
November 1, 2024
Unprompted review
Reply from Happy-Post
Dear Patrick,
We are truly sorry to hear about your recent experience and that your parcel didn’t arrive as expected. We understand how important it is for gifts to reach their destination safely and on time.
If you haven’t already, please contact our customer service team (contactuk@happy-post.com ) so we can thoroughly investigate this matter and see if there’s any way to trace or recover your parcel.
We regret that we didn’t meet your standards this time, but we’d love the opportunity to regain your trust in the future.
Best regards,
The Happy-Post Team
No one to response to my email anymore
No one to response to my email anymore.
Using two different email addresss to locate my missing parcel.
supportuk, contactuk at happy-post.com
Nobody willing to help to locate my parcel and give me any feedback anymore.
My order number: order no. 762299
Parcel Number:19122877
Evri tracking number: H0085D0004063122
If you are willing to solve this issue, contact me immediately.
November 20, 2024
Unprompted review
Reply from Happy-Post
Dear Jisun,
Thank you for reaching out and sharing your concerns. Please accept our sincere apologies for the delay in locating your parcel.
We understand how frustrating this situation is, and after checking with the UK team, we assure you that our team is actively working to resolve the issue.
In the meantime, we appreciate your patience, and we will provide you with an update as soon as we have more information.
Kind regards,
The Happy-Post Team
Very good and cheap rates BUT it…
Very good and cheap rates BUT it would've been a lot nicer if it could've been an official Etsy partner, since you can currently link your etsy to make labels directly from your orders but there is no official tracking that is recgonised by Etsy.
December 8, 2024
Unprompted review
Reply from Happy-Post
Dear Platon,
Thank you for your feedback!
We're glad you appreciate our affordable rates. We understand how important it is to have official tracking recognized by Etsy, and we’re happy to let you know that integrating with platforms like Etsy is something we’re actively working on.
Have a nice day,
The Happy-Post Team.
Problems generating a label.
Having problems generating a label, which may the website or may be my error . Consequently I've paid but can not send. The review score is due to the fact that you do not give a phone number to call and rectify errors. I have sent an email but haven't received a response so I'm having to decide whether to contact my credit card to claim for a service not received and post with another company.
December 3, 2024
Unprompted review
Reply from Happy-Post
Dear Angela,
We’re sorry to hear about the issues you’ve encountered generating your label.
Unfortunately, as I did not receive a reply to your request for information, I was unable to access any exchanges you may have had with our customer service department. Please do not hesitate to send us the e-mail address linked to your account so that we can solve your problems.
Best regards,
The Happy-Post Team.
Un-Happy-Post
I sent a parcel to Pakistan via happy-post/Evri, and was told it would reach there in about 7-19 days, but it's been a month and the status tells me it's on it's way back to the retailer, but I have had no luck to finding out where the parcel has reached. These happy-post was not a happy delivery and I have wasted soo much money on the items and the cost of delivery, such a nightmare
November 28, 2024
Unprompted review
Reply from Happy-Post
Dear Iqbal,
We sincerely apologize for the distress and inconvenience you've experienced with your recent shipment to Pakistan. We understand the importance of your parcel, especially given its sentimental value.
Unfortunately, as I did not receive a reply to your request for information, I was unable to access any exchanges you may have had with our customer service department. Please do not hesitate to send us the e-mail address linked to your account so that we can solve your problems.
Best regards,
The Happy-Post Team.
BEWARE OF HAPPY POST! Potential THEFT
BEWARE OF HAPPY POST!
I sent a Customised Blythe doll to a friend in the USA as a gift - I spent so much time, money and love on that doll - used Happy Post to send it.and it has disappeared!
I've tried contacting Happy Post twice and they haven't even had the courtesy to reply! Tracking shows that "they have it" at their warehouse but it hasn't moved! In over 2 weeks. They said they'd use Evri to send it to the US then UPS but neither Evri or UPS recognise my tracking details!
I'm distraught. I can only assume its been stolen. All that effort down the drain.
Thanks for the reply and yes, I am in the UK - why did you believe I was in France? My name? The pin on top of the review, clearly states I am in "GB" !
Second I state in my review that I have contacted HP twice using the same email you provided and they simply haven't bothered to get back to me!
And I see by your other reviews I am one of many peope who have lost a parcel in similar circumstances, and am not getting ANY customer service or help in return.
What a useless reply!
November 9, 2024
Unprompted review
Reply from Happy-Post
Hello,
Thank you for your feedback.
We could not find your details in our Happy-Post France database, which leads us to believe you are a Happy-Post UK customer. To ensure your request is handled properly, we kindly invite you to contact Happy-Post UK with your tracking number. They will be able to assist you more effectively.
You can reach Happy-Post UK via email at contactuk@happy-post.com.
We hope this situation is resolved quickly.
Kind regards,
The Happy-Post Team
Not Happy Post
Sent a parcel to my daughter in Australia and have no idea where it has gone!
Tracking says on way back to retailer but obviously it was a private parcel, attempted to contact them, no success and no response.
Feeling very sad 😔
07/12/24
So a bad review on here resulted in an email but nothing further, have been advised by Evri the parcel is lost and contact carrier, have contacted carrier multiple times and ignored, no telephone number available - absolutely do not use this carrier!!
November 20, 2024
Unprompted review
Reply from Happy-Post
Dear Vikki,
We are sorry to hear that your experience did not go as expected.
Your email initially went to our spam , and we apologize for this. However, after checking with the customer service, I can confirm that they responded to your email yesterday.
Best regards,
The Happy-Post team
Sending parcels from the UK to Tunisia…
Sending parcels from the UK to Tunisia is not easy but I thought i would try this very cheap service. I dropped my parcel at a local shop and Evri collected it and delivered to a distribution centre near Heathrow. It then was sent to Belguim International distribution centre and then to Tunisia. I could locate my parcel using the international tracking service but as it took several weeks to arrive and it stopped tracking for several weeks at customs, I contacted Happy Post and they promptly replied and could tell me exactly where my parcel was. It was delivered the day after being released from customs but the recipient wasn't there so they collected it from the post office the next day with no trouble. I'm very happy with the service and the helpful and polite responses to my emails.
November 26, 2024
Unprompted review
Reply from Happy-Post
Bonjour Mehmet,
Thank you for sharing your detailed experience! We’re delighted to hear that your parcel successfully made its way to Tunisia and that you found our service both affordable and reliable. It’s great to know that our team was able to assist promptly and keep you updated during the customs delay.
Best regards,
The Happy-Post Team
ERROR PRINTING LABEL
I paid for a parcel to be sent to China.
I am unable to print the label, I get a message saying that there is an error-contact customer services. However, customer services do not reply.
PLEASE AVOID THIS COMPANY-SCAM
November 14, 2024
Unprompted review
Reply from Happy-Post
Hello Carole,
We have reviewed your message. Upon verification, it appears that you contacted the French customer service, whereas you are a customer of our UK platform. Our customer service team has already responded, inviting you to directly contact our dedicated UK team at the following email address: contactuk@happy-post.com.
We kindly encourage you to reach out to them so they can assist you promptly.
Kind regards,
The Happy-Post Team
Avoid these Scammers
Sent package 24 September last tracking update states in China 13 October, tried several times to get hold of customer services no response, nightmare to deal with given the previous post on here I would suggest do not use, and do not send anything of vale
September 24, 2024
Unprompted review
Reply from Happy-Post
Hello,
Our customer service has responded to your inquiry, informing you that, as you are a Happy-Post UK customer, you should contact the UK support team directly. You can reach them at the following email address: contactuk@happy-post.com.
We hope this will help you get the support you need. Should you have any further questions, feel free to reach out.
Best regards,
The Happy-Post Team
Worst experience ever
October 22, 2024
Unprompted review
Reply from Happy-Post
Hello,
We are sorry to hear that you had a bad experience with our services. However, to assist you effectively, we need more information, such as a parcel number or the email address linked to your Happy-Post account.
We encourage you to provide us with these details so we can review your situation and offer the necessary assistance.
Thank you for your understanding.
Best regards,
The Happy-Post team
Absolutely Hellish!
Absolutely Hellish!
They lost my parcels paperwork, and it's stuck in China!
They refused to pay me for loosing the parcel, and insisted I hadn't paid "EXTRA INSURANCE" to cover its loss?????
EVEN THOUGH THEY LOST THE PAPERWORK IN CHINA?????
ALL THE PAPERWORK WAS FINE UNTILL IT ACTUALLY GOT TO CHINA??????
ABSOLUTELY BLOODY HELLISH COMPANY!
LOST MY VERY EXPENSIVE ELECTRONICS AND REFUSED TO REFUND ME!!!!
DO NOT USE THIS COMPANY!
HAPPY POST IS "LANDMARK GLOBAL" THE WORST MAIL DELIVERY COMPANY ON THE PLANET!!!
LIARS AND SCAMMERS!
###AVOID AT ALL COSTS#####
October 21, 2024
Unprompted review
Reply from Happy-Post
Hello,
We sincerely apologize for the distressing experience you’ve had. We understand how frustrating it must be to have your parcel stuck in China and to feel that your concerns have not been addressed.
Please know that we are still awaiting the receipt of your parcel at our facility, and we are doing everything we can to resolve this situation. Your experience is important to us, and we truly appreciate your patience as we work through this issue.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Happy-Post team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.