Same as everyone else, put a shoe keeper on order, paid the money and heard nothing since. Cant find them anywhere so i am going to see if (1) Paypal can intervene or if not (2) my bank will stop pay... See more
Hauteevan
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See what reviewers are saying
Ordered a shoe rack/cupboard in July. Still no sign of it. No communication from seller. Not even a reply from emails I have sent them. Sick n tired of this now. DO NOT PURCHASE FROM THIS COMPANY,... See more
This is a short version of what happened. I saw on Facebook a rotating shoe cabinet. I ordered 2 on June 20, 2025. Finally over a month later, a email was send that the items we delivered. That was... See more
After reading the reviews I was a bit wary of ordering, however I still ordered 3 items. They arrived after a week, the material quality wasn’t what I expected but still okay, sizing was a bit hit and... See more
Company replied
Company details
Written by the company
Founded in 2018, Hauteevan is the global leading online retailer for shoes, dresses and accessories. Customers can browse the vast online selection and choose their favorite shoes and dresses with great satisfaction. Hauteevan prides itself on exceptional customer service, high quality and affordable prices.
Contact info
Canada
- hauteevan.com
Very disappointed in quality
Very disappointed in quality. Do not buy from here. They do not abide by their returns policy. They do not answer your emails. Once you have ordered that is the last you here. Shonky shonky shonky
April 28, 2021
Unprompted review
Reply from Hauteevan
Hi,Tara,
Thank you for your review. I’m sorry to hear you had such a frustrating experience.We truly want you to be satisfied with every item you purchase from us. If not, please kindly note you can created return request on our website.
If there are problems with return, our customer service would like to help. Could you please click ' contact us' on our website to get timely reply?
To help us view the problems and offer you an effective solution, would you please provide us with detailed order information.
Sorry that we failed to meet your expectations. we would appreciate another chance to earn your business.
Have a good day!
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I never received my e mail confirmation…
I never received my e mail confirmation about my commande what happend about that
April 25, 2021
Unprompted review
Reply from Hauteevan
Dear customer，
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.
This does not sound like a typical our experience at all.We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?
You can reply in the message.
Thank you for your time and effort. Looking forward to your reply.
Avoid buying from this company
Yet another company advertising on Facebook whose products fall very short of what they are advertising. I bout two jumpers and the quality was extremely poor and nothing like the advertisement - can’t return them without paying extortionate shipping costs - avoid
April 19, 2021
Unprompted review
Reply from Hauteevan
Hi,Jackie,
Thank you for your review. I’m sorry to hear you had such a frustrating experience.We truly want you to be satisfied with every item you purchase from us. If not, you can created return request on our website.
If there are problems with return, our customer service would like to help. Could you please click ' contact us' on our website to get timely reply?
To help us view the problems and offer you an effective solution, would you please provide us with detailed order information.
Sorry that we failed to meet your expectations. we would appreciate another chance to earn your business.
Have a good day!
I would first like to retract my first…
I would first like to retract my first review as I felt the customer service staff were ignoring me and not helping. Their customer service ended up sorting out the hold up and I very happily recieved my order today and it was exactly what I ordered and the quality was better than I thought I was going to get so if you have problems with their customer service don't give up they will end up helping you
April 14, 2021
Unprompted review
Reply from Hauteevan
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Lovely dress
I have read a bad review after i pay.in my mind just thinking it’s ok if i don’t get that dress.after that ingot email said my parcel on the way..a couple days i got my dress....I’m very happy.i love the dress
April 13, 2021
Unprompted review
Reply from Hauteevan
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
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I ordered a dress which came and was…
I ordered a dress which came and was very nice. I ordered another one which they cheekily said might arrive within 30 days. I have now received an email and text saying they have shipped another of the dresses I have already received and not the one I have just ordered. WHAT A CHEEK. I have asked for my monery back and passed this on to my solicitor in case they do not send it. First order great but obviously after that they revert to sharp practices. They have also blocked me from email sending and I had to use another email. My solicitor will be using his if they do not refund my money today.
April 7, 2021
Unprompted review
Reply from Hauteevan
Hi,
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.
Could you please track the order on our website? If you would like to cancel the order, we will refund you as soon as possible. We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?
You can reply in the message.
Thank you for your time and effort. Looking forward to your reply.
Had to give one star as can’t put zero
Had to give one star as can’t put zero! I ordered some clothes weeks ago and never got a confirmation email. Emailed them and never got a reply. Had to get PayPal involved to eventually get a reply. All I got was here’s a refund valued customer. AVOID AT ALL COSTS.
April 6, 2021
Unprompted review
Reply from Hauteevan
Hi Nicola,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order with your email address. Did you give us the correct order number? Please check the information and confirm with us.
Thank you for your time. Hope to hear from you soon.
I placed a order over a week ago and…
I placed a order over a week ago and have e mailed the company twice for a update and still no reply. Do not ordered from this company
March 26, 2021
Unprompted review
Reply from Hauteevan
Hi,
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.
Could you please check the order status on our website? We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?
You can reply in the message.
Thank you for your time and effort. Looking forward to your reply.
Stay away!!
Stay away!!! This is a scam I placed an order 4weeks ago still nothing I checked my order no and it’s coming up as invalid! You hit a brick wall when you try and contact them. I can’t stress enough to stay away!!!
March 25, 2021
Unprompted review
Reply from Hauteevan
Hi Katie,
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.
This does not sound like a typical our experience at all.We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?
You can reply in the message.
Thank you for your time and effort. Looking forward to your reply.
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Nothing like the picture
Nothing like the picture. Colours differ greatly too. Very disappointed
March 19, 2021
Unprompted review
Reply from Hauteevan
Hi,Julie,
Thank you for your review. I’m sorry to hear you had such a frustrating experience. We truly want you to be satisfied with every item you purchase from us. If not, please kindly note you can created return request on our website.
If there are problems with return, our customer service would like to help. Could you please click ' contact us' on our website to get timely reply?
To help us view the problems and offer you an effective solution, would you please provide us with detailed order information.
Sorry that we failed to meet your expectations. we would appreciate another chance to earn your business.
Have a good day!
Just received my dress
Just received my dress. No problem at all fast and efficient delivery on about a week to Belfast. Loved my dress ❤️
March 11, 2021
Unprompted review
Reply from Hauteevan
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Iv bought about 6 articles clothes r 10…
Iv bought about 6 articles clothes r 10 stars,told my sister she s bought loves wat she got love their clothes .
March 10, 2021
Unprompted review
Reply from Hauteevan
Thank you for your comment. Your satisfaction is our main priority. and encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
BE CAREFUL, not safe!!!
I ordered on 2/24/21. They said my CC was declined, but when I called the CC company, they said it was because of a problem with the expiration of the Company. Then this company wanted a copy of my CC front & back AND a copy of my drivers license front & back. They are trying to process my Order. Also, this Company and Styledecen have the exact same items all lined up. This is a SCAM!!!!
February 28, 2021
Unprompted review
Reply from Hauteevan
Hi,
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience. but the Styledecen is nothing related to us.
We truly value the security of our customer's information and we have measures in place to keep this information safe.
We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?
You can reply in the message.
Thank you for your time and effort. Looking forward to your reply.
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Rip off company doesn't ship items but…
Rip off company doesn't ship items but emails repeatedly telling you they have suspended your order when you ask them to refund your money... Keep offering you a discount off your next order... Like you would make one...And they reply to feedback 15 months later... Really??
February 14, 2021
Unprompted review
Reply from Hauteevan
Hi Gary,
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.
This does not sound like a typical our experience at all.We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?
You can reply in the message.
Thank you for your time and effort. Looking forward to your reply.
Here's a good rule check the reviews…
Here's a good rule check the reviews before you order anything I placed an order haven't received anything yet it said one item was out of stock sent me a coupon code. There is no place to input a coupon code on their order! This place is a scam a rip off! All attempts to contact them are met with automated responses via email! I don't know where the hell they're from can't find out any information. My bad for not checking first do not under any circumstances ever order anything from this company!
February 7, 2021
Unprompted review
Reply from Hauteevan
Hi,
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.
This does not sound like a typical our experience at all. We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?
Please refer to the following steps to use the coupon.
1) At the checkout page, fill the coupon code in and click "apply" when using the coupon.
2) Since the coupon code can only be used once, please continue to pay for the order once you click check-out.
Thank you for your time and effort. Looking forward to your reply.
Scam website, see lemonnmoda.com for reviews (same site different name)
Not bought anything, but i was checking this website out for my wife, who was planning to purchase something. If you can check reviews for Lemonnmoda.com you will see what you are letting yourself in for. Check any item & then search for it on lemonnmoda.com & you can see order number & description are identical. i.e. same company running both sites & another Hauteevan.com too. YOU HAVE BEEN WARNED! stay away....
January 23, 2021
Unprompted review
Reply from Hauteevan
Hi William,
Thank you for taking the time to share your review. We're so sorry to hear you were unhappy with your orders from other website. but we truly want you to be satisfied with every item you purchase from Hauteevan.
Thank you for your time and effort. Looking forward to your reply.
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