same as all the others. Ordered contact lenses on line on April 3rd 2024. Received confirmation email and 15 days later een email that the order was on it's way Still nothing received and no response... See more
Health Kare
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same as everyone else's review. Ordered eye drops which are needed daily due to my eye condition. Had confirmation email but then nothing else. NO CUSTOMER SERVICES THAT I COULD FIND. Emailed them 4 t... See more
AVOID, AVOID, AVOID!!Just reiterating what everyone else has written - ordered on 3rd April, took payment with confirmation email. Heard nothing, emailed and phoned on 15th, received reply stating se... See more
Whatever you do, DO NOT buy anything from this company's website. They fobbed me off with 'delayed delivery time', then an 'issue with manufacturer's supply' and then finally claiming that they would... See more
Terrible website
Terrible website! Do not buy from them. They took my money and never delivered the contact lenses! I haven't heard back from them since the first contact. They have ignored all my emails...It's been 5 weeks since I placed the order!
Massive scam
Massive scam. Irdered 6th april. Item did not get sent, emailed and was told it's out of stock, I can wait or get a refund. Requested a refund after another week and now getting no response. Have reported it to my bank!
AVOID!!
AVOID!!! same as everyone else here - ordered contact lenses on 2 april - received a confirmation of payment. no lenses came. emailed them - nothing back. will report to google too. Chase refunded me though, which was a relief.
Avoid Scam site
Avoid Scam site
Item never arrive, have open a dispute with bank, fingre crossed
AVOID AT ALL COST
Ordered something told it was delayed due to stock issues then again after another email I asked what was going on to be told cancel and reimburse or wait so my daughter wanted to wait then again told its on the way and twice I ask for tracking to be ignored had to go through my bank for a refund as it was my 14 year olds pocket money had do these people sleep at night taking peoples hard earned money and kids pocket money
Unfortunately I did not read these…
Unfortunately I did not read these reviews and ordered 3 boxes of lenses. After several days and no information about my lenses being dispatched I tried contacting them several times with nothing back. Googled them and was horrified to discover it’s a SCAM. Shame on you. So have had to reorder lenses again from another company. Have contacted my bank.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. They have taken my money, the goods I ordered never arrived and the mobile number they give out on their website is not answered via calling, or WhatsApp. No reply from the customer service email either.
SCAM WEBSITE
No need to wait for their reply at all. Don’t waste your time on sending them emails or calling up. Go straight ahead to your bank to open a dispute/charge back. Also just report their ad to Google as it popped up when I searched contact lenses. Hopefully no more future victims like us.Google might has allowed their ad sponsor as they submitted their registered company page in the government website. But pls note anyone can pay a bit of registration fee and have a company registered under their name. It’s completely unverifiable if that’s a genuine business or not.
SCAM. AVOID AT ALL COST
AVOID, AVOID, AVOID
AVOID, AVOID, AVOID!!Just reiterating what everyone else has written - ordered on 3rd April, took payment with confirmation email. Heard nothing, emailed and phoned on 15th, received reply stating server error and that my item had been out of stock. Choice of keeping order or refund. Chose former, then on 18th received email saying goods despatched to arrive by 20th. Thereafter nothing and now no response to email or phone call so dispute lodged with my bank who have been most helpful.
Ordered on 22nd for rush delivery so…
Ordered on 22nd April for rush delivery so should have arrived 23rd. Received email confirming order with a promise of despatch email. Nothing arrived, lenses didn’t arrive. They don’t answer calls, emails or WhatsApp. Currently disputing transaction with card provider. Definitely looks a scam website
Update 9th May - still never received or had any further communication from them. Was refunded by bank
I usually order my lenses from feel good contacts I was swayed by a cheaper price but have reordered from FGC and they came the next day as usual
Placed order on 02/04/24
Placed order on 02/04/24, didn’t receive goods so emailed and they said order was out of stock and I could either wait for them or receive refund. I asked for refund and they said it would be 3-5 days but never received it. Have went through bank to get money back. AVOID
Scam
Like others, ordered contact lenses and have not arrived, I did actually get a reply asking if I was happy to wait 3-4days due to a stock problem. Have not heard anything! Have sent numerous emails but no joy! Now to wait 30 days before chargeback.
Scam website AVOID
Ordered contact lens solution on 12/4/24. This has never arrived cannot get hold of anyone, only ever received an order confirmation.
Ordered after seeing lots of positive reviews and website looked professional.
Have contacted my bank regarding the transaction who will be looking into this, also blocked the card to ensure no further payments taken.
Unfortunately looks like a scam website.
Definitely AVOID
Scam company
Goods paid for, not received email acknowledging order but nothing else. Emails not answered this company is a scam
Warning stay away
Please do not order from this company. My order never came and when I chased it they said it was out of stock. After several emails, I am still trying to get my money back. Not sure if this is a reputable company. Stay away.
Looks like everyone is in agreement
Looks like everyone is in agreement. I am concerned too.
Says missed delivery of which I had, but tried re deliver but wanted £2 to do so.
So looks like I have to ring my credit company.
Wish I had read these reviews first
Placed my order. My card was charged. Not dispatched and no reply to emails. The positive reviews on their website look fake. Opened a dispute with my credit card company
SCAM DO NOT USE.
SCAM DO NOT USE.
Ordered some contacts, took payment and received confirmation email but nothing since, Have sent follow up emails, whatsapp and tried to call. Like other customers I have contacted my bank, I would also advise you to complain about this company to trading standards, they need to be closed down.
AVOID AT ALL COSTS.
Look elsewhere
I ordered on 3/4/2024, got a confirmation email and invoice and heard no further. No dispatch note, certainly no order delivery and they are not responding to my emails, calls or WhatsApp messages. A scam, as everyone else said.
Sadly I fell for the reviews that were available at the time. I will, of course be happy to change my review should they offer a reasonable solution.
How to get your money back.
To all who've been affected by orders from this scam website, I managed to reclaim my funds by contacting Chase, my bank, even though I used my Debit Mastercard. It might be worthwhile to reach out to your bank for assistance, even if you didn't pay with a credit card. Wishing you the best of luck.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




