Heart heating energy & associated renewables technologies Ltd fitted an A rated ROC boiler, it was ok for first year. they serviced it and after that I received a letter to say they had ceased trai... See more
heartheatingsolutions.co.uk
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See what reviewers are saying
Installation was ok though had damage to floor and door trim, 3mths later and still not fixed or compensated after several emails promising it will be sorted. New radiators installed now leaking. App... See more
Hi Keith (below) I have been in touch with a company called Egensys today and found Matthew is be very helpful and the company is approved by Mitsubishi (if your pump is from them) so your manufac... See more
Installation went to plan. Hot water at all times. Inside temperature setting set and when temperature goes below heating kicked in as should. Husband likes the idea of setting the mobile unit at our... See more
Company replied
Company details
Information provided by various external sources
Heating, Energy & Associated Renewables Technologies Limited
Contact info
Unit 13 Stoncross house, DN3 1QS, Kirk Sandall DONCASTER, United Kingdom
- 07817975213
- Sales@heartheatingsolutions.co.uk
- heartheatingsolutions.co.uk
People also looked at
Paperwork Sales Rep visits .Paintwork damage
Some early confusion re sales reps visits.
Some uncompleted paper work after installation .
On next day inspection of work ,some scorching and paint bubbling of skirting boards when new radiators and pipe work altered which results in a repaint.
December 1, 2017
Unprompted review
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Great system
I have had this system in for 8 month and must say it's good, just set the temperature and leave it
The guys came in and fitted the whole system in less than a day.😊 no mess. Impressive
December 1, 2017
Unprompted review
The installation was great
The installation was great - couldn't fault it. Disappointed by my treatment when I knocked the thermostat over - it stopped working and I was told I would have to pay for a new one. I thought it must have been faulty to break so easily!
December 1, 2017
Unprompted review
Efficient and Professional
Sorted me with a new Boiler. Efficient and great communication through out. Many thanks
November 30, 2017
Unprompted review
There is one more job to do when a …
There is one more job to do when a kitchen extension is finished. Thus far very pleased with what they have done.
November 30, 2017
Unprompted review
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Poor communication subbies rarely …
Poor communication subbies rarely turned up on time if at all. Took 5 months to complete the job .I had to apply myself for of gem payments with incomplete unprofessional documentation suppliedo by Heart. Failed to fit the unit to collect data for Of gem payments and when I raised this query they offered to pay me a sum of money NOT to fit it cos the job had cost them too much. Electrician fit Ted it and then went further technician came to connect it up!! Walked off the job as he said he wasn't paid enough or trainedit to do it. All this took months of phone calls to get anyone to come. I would never recommend Heart
November 30, 2017
Unprompted review
Does what it's suppose to
Does what it's suppose to the hot water is always warm and the heating always gets up to the temperature set by the thermostat, tested with outside tempreture of -1c.
The air pump does seems to be busy for most of the time but I was told it would however my fuel consumption seems much lower November.
November 30, 2017
Unprompted review
Salesman called me a hard bit*#
After 2 no shows, I would like to say a massive thank you for doing your job and coming to give us a quote for the heating saves. It was great that you were so prepared that your lap top had no power and you had left your laser tape measure. Using the figures you provided, it turns out it would actually cost us more to implement due to electric costs rather than saving us any money. What really swung it for me though was reading the notes where I am referred to as a ‘hard bit*#’ Surprising it’s a no sale.
Heart Heating Solutions update- the sales manager came to see us yesterday bringing flowers, chocolates, and a written apology by pretty much all of the managers. They have totally taken responsibility for the sales persons comments and that person is no longer part of their team. I am really happy that that they have taken the time and thought to deal with this well. My husband suggested all of the above to help with the apology but I what I have asked them for is to donate some gloves and hats to homeless people to try and help keep them warm. They have agreed to this and I am delighted that we can turn a bad thing into something positive for others. Please share this widely so can add the ying to the other days yang. :-)) #heartheatsolutions
November 28, 2017
Unprompted review
Reply from heartheatingsolutions.co.uk
Good afternoon Ruth
Further to your complaint raised yesterday regarding a former self-employed colleague of ours.
Firstly, we would like to thank you for bringing this to our attention. We were totally un-aware that our former member of staff was emailing our customers from his personal email address.
As a company if any written quotations are sent to our customers, these would be raised by our sales department on our letter headed paper.
Following on from your complaint, the member of staff who originally visited yourself, was called to a meeting with our directors within our head office. The person in question was then asked to hand all company belongings in and was suspended with immediate effect.
Since your complaint we have being trying to resolve the matter as quickly as we possibly can, we tried to contact you and your husband yesterday but was un-able to contact either of you. We will try to contact you both again throughout today to discuss this matter further.
As a team here at HEART, we would like to apologise for our former member of staff’s behaviour and ensure you that his behaviour had nothing to do with our company.
The former member of staff was sub-contracted to HEART, and I can assure you, that all staff, when working for Heart, whether they are employed or Sub contracted have never been trained or taught to speak to customers the way in which you were, or to even personally email any of our customers.
We as a team feel totally let down by this individual and we would like to make things right with yourself.
We cannot take back what has been done or what has been said, however we can try to make amends with you and your husband.
Once again, we would to thank you for bringing this to our attention and we would like you both to accept our sincere apologies.
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